Knows his business, honest, prompt with communications, patient and very detailed and kind.
If considering booking with this agent my advice is to not hesitate, go ahead and get it done. We had to cancel a booked safari to Namibia because of the covid outbreak, it was more of a hunting game reserve and tours of Namibia. We rebooked with the same agent but this time we decided we preferred South Africa and a photo safari. Itinerary was set, we were good to go but we received a medical scare which caused us to cancel the adventure we had planned for sometime. Things went in our favor health wise and we wanted to rebook but there were issues, therefore we sought out someone else, hense Matthew and he was amazing getting us into hotels and game reserves at the last minute. There was a snafu with a flight from Victoria Falls to Kruger, had to change a date and Matt came to our rescue with a new hotel reservation last minute and it was quite a place (Grace of Africa), plan to stay there several days if Kruger is in your plans. It seemed as if Matthew was always available even with our 7 or 8 hour time difference. I decided that he doesn't sleep. Anyway, trust me, you won't go wrong booking with African Safari Guru.