Discovery Transfer and Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2012)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $350 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
Email Jason | 20-35 years of age | Experience level: 2-5 safaris
Great route and local guide
This was a great tour. Despite a slight wrong turn on the way to Deadvlei and a small oversight with the tents, my tour guide was able to adapt to the situation and find solutions when necessary. All destinations and shared knowledge was very interesting. We added on an extra night in Spitzkoppe which would recommend to anyone.
Email Rodrick Bango | 35-50 years of age | Experience level: over 5 safaris
Simply the best
Lucas was amazing, his deep knowledge in African fora and fauna is beyond imagination, his seamless deep of interaction is good, above all Lucas is no ordinary Safari Guide...but the best
Pleasant trip but need to be more organized
The whole trip was pleasant. The first day we stayed in a mention which has quite distance from the city centre, it's hard to get around without a car.
The next day when we got started, we've been informed to merge with another group which was totally fine but not really an upgraded as been told.
During the game drive, we've been driven to some certain spots where they normally saw big cats moving around. We tried to ask if we could drive to other spots but they were not really willing to do it. Our lodge was actually 30mins driving from Etosha park.
We've got a change for guides. The first one was much more passion. The second one was kind and nice but not very informative when we got the chance to see some wild animals.
If the service can be a bit more organized , I'll be more satisfied.
Responsible and professional
Fanuel, the owner of the operator was very professional accomodating. He was very prompt and efficient in communication.
My mon was sick during the trip and he took care of her by giving extra help. The accomodation was nice and calm in nature and the food at the lodge was very satisfactory.
My comment for improvement would be that there was a quite long wait between the schedule, which is understandable in some occasions given the circumstances and location of the national park. It would be better if this is informed to the customers in advance.
Oversall, Discovery Safari is a reliable tour company and recommendable.
Reply from Discovery Transfer and Tours
Posted on Feb 8, 2019Soo
Thank you for your review. We are pleased to hear that you were happy with our service.
We look forward to keeping up the 5 star standard and your continued support.
Fanuel K
Email Stephanie | 20-35 years of age | Experience level: first safari
Good
I decided to talk my daughter for a vacation and l choose a 8 day tour.The smile and fun my daughter had brought joy to my heart.Emmanuel the tour guide and my daughter clicked from day one and that made my life easier as my daughter is energetic and so was the guide.
Email Zie | 20-35 years of age | Experience level: over 5 safaris
The tour operator is an expert in organizing these trips. I personally had good time. Wonderful stay
The communications is excellent always straight forward and on time. The service that we received was excellent because the guys know where the best places with the best food are. Not forgetting the tourist attractions that we visited which were marvelous and we learn a lot about the local people and their way of life, fascinating indeed. In terms of expectations they somewhat exceeded mine as I was blown away by the neat organization and by the way they are so informed I would swear they were reading my mind the whole time because everything I wanted to see I saw including that which I didn't expect to see, I did. I was truly blown away.
Email Mario | 35-50 years of age | Experience level: first safari
What experience that was!!!
What a tour that was with Discovery Transfer and Tours. I don’t regret, every details was done with such professional approach. If you are planning a trip to Namibia Discovery Transfer and Tours is your best shot. Our guide did everything possible to ensure customer satisfaction. Thank you, will come back again.
Email Xavier | 35-50 years of age | Experience level: 2-5 safaris
It is was a very interesting tour because we had it all as we wished it.
The communications services are up to standard, they have WiFi in all the rooms, swimming pool, a good kitchen stand for self-catering, the bar is very unique.
US
Email Bettye | 65+ years of age | Experience level: 2-5 safaris
SCAM: Discovery Transfer and Tours Cancellation Policy
Due to COVID-19, we cancelled our tour scheduled for August 18 via email on June 29. Our message was ignored. Consequently, I contacted SafariBookings on Facebook about this unprofessional behavior. Shortly after the FB posting, a representative of DTT acknowledged our email after 40 days. He informed us the company would not issue a refund. Their Terms and Conditions contain a section entitled "Cancellation Policy".
The wording are explicit in this paragraph and states "the following charges will apply ....30 or more days prior to departure 10% of the total reservation amount". The company is retaining the full 20% of the total reservation amount instead. The cancellation policy is a SCAM! It is intended to lure customers into a false sense of security and trust.This company SHOULD NOT BE TRUSTED. Furthermore, it should be delisted from SafariBookings' website otherwise potential customers will assume they are an ethical. company.
In addition, we told the rep "no further communication is needed". However, Fanuel sent us another repetitive message. This is harassment.
Reply from Discovery Transfer and Tours
Posted on Aug 27, 2020Hi Bettye
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our company. Our goal is the total satisfaction of our customer, and to provide a positive experience. The must-have been misunderstanding between you and the team. We send our cancellation policy to our clients for them to read and understand our terms and condition before any payment is done from their end. 20% deposit is non-refundable and clearly stipulated in our T&C. The 20% deposit is used by the operators to secure accommodations that are part of the itinerary you have chosen. Please take notes that all lodges and Hotels in Namibia requires 20% deposit for any provisional booking made by tour operators. We are sincerely sorry that you misunderstood our terms and condition.
Fanuel
US
Email Haniya | 20-35 years of age | Experience level: 2-5 safaris
If I could rate this tour 0 stars, I would
We traveled with Discovery for a 3 day Sossusvlei tour in Namibia. This was hands down the worse tour I've ever been on in my life. Right from the beginning the tour was riddled with problems. There was a cockroach infestation in the truck. We weren't served breakfast or lunch on our first day. After being picked up, we spent 2 hours handling logistics of the tour (signing papers, picking up camping gear for other travelers, stopping for groceries). These were the least of our problems. They set us off on this tour in a car that had terrible mechanical problems. We drove through 6 hours of gravel road on shock absorbers that were not working causing headaches and three blown tires. Our tour guide left us on a stretch of deserted road (in the car) for 2.5 hours to go get help. Definitely not what anyone would want on their vacation.
Reply from Discovery Transfer and Tours
Posted on Dec 30, 2018Good day Haniya
We would like to offer our deepest apologies for the trouble you had to experience with our company. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again.
This is clearly a mistake at our end and we take responsibility for it. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible. One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you. Best Regards
Best regards;
Management