Our three owners of BST Tours.
BST Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2008)
- Member Of:
- AAO & DTTAS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $16 to $269 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Tania Norton | 35-50 years of age | Experience level: first safari
Great group to deal with
Although Covid-19 stopped us actually having our dream holiday, BST Tours were fantastic in helping us plan, change and organise our dream trip. Staff were helpful, responded quickly to emails and questions, thought of things we hadn’t and made the planning of our trip super easy. We can’t wait to re-book our trip with NST Tours.
Email Janice Barber | 20-35 years of age | Experience level: first safari
Fantastic - no other words to describe this company!
As a family, we booked our trip 2 years before we travelled. As a result of covid it took us nearly 3 years to get to SA and I think Maryke and team must have booked 3 / 4 dates for us. We finally made it and it was amazing. They were so accommodating and helpful leading up to go and altering bookings. Then on arrival communication was so clear and easy, our driver to the lodge Gerrit was brilliant so friendly. The lodge and safari we did was great the whole experience has been a lifetime one for the family. I could only say if you are thinking of using but unsure do not hesitate they were brilliant.
Awesome
Everything was extremely well organised, from the pick up at OT airport, transfer to Hoyo Hoyo the lodge and game drives , food was amazing.
Johan our driver was brillant !
BR
Email Eduardo Kalinowski | 35-50 years of age | Experience level: 2-5 safaris
No problems on a Pilanesberg tour
My tour was quite simple: just transportation between the airport and a Pilanesberg lodge. But everything went fine. The tour had to be postponed due to Covid, and this was not a problem.
The only issue is that the driver did not take the most direct (and mostly on highways) route, but rather a more circuitous route through secondary roads. But since I had time to spare, that wasn't a real problem.
TT
Email Kevin F | 35-50 years of age | Experience level: first safari
Taking the hassle and stress of vacation travel away with a personalised, efficient service.
From the time we arrived in South Africa the quality of the service was evident. We were equipped with all the relevant information beforehand. Our drivers Jihan and Derek were not only expert drivers but knowledgeable about current and historical events which they shared liberally. They did not rush you so you felt truly relaxed while on vacation even when mother nature didn't cooperate.
The accomodations were spectacular, especially Olivers Lodge and the Ezulwini Game lodges. The game drives lived up to expectations as we saw the Big 5 (even the elusive leopard) and a whole lot more thanks again to our skilled trackers. Even the 'after sales' service was excellent. My wife inadvertently left an electronic item at the River lodge and arrangements were made to have the item shipped to us. Honesty, integrity and efficiency...can't ask for more on a vacation trip.
DE
Email Julia | 35-50 years of age | Experience level: 2-5 safaris
The description does not match the tour; There is no help whatsoever on site ...
Stay away if you want what you've booked!
We had booked the "private tour", "luxury tour". The tour description was written by a four-wheel drive vehicle or minibus, a land cruiser was confirmed to us. Unfortunately, we ended up in a monstrous 22-passenger bus with the side open. We have tried several times to change this on site, but the way this provider deals with the situation is beyond description. After it was explained to us again and again (and always researcher) that it was not the task of the provider to set the correct information, the owner finally came to the conclusion that the size of the vehicle was not relevant anyway.
We found this really disappointing after 2 days of telephone discussion!
Next time we will book directly through the lodge: it really cares, has contact persons on site and provides accommodation and safaris anyway ...
Reply from BST Tours
Posted on Apr 14, 2020Dear Julia and Sue,
As communicated telephonically and via email, on numerous occasions we apologized for the wrong description given through via the email. We tried our utmost best to assist you with your request and you were initially very happy with our services, it was just the Safari Vehicle that was an issue. After numerous telephone calls with the Director, he tried to keep you calm and communicated with the Lodge as well, we were disappointed in the manner you handled and spoke to him and our staff, still we remained calm through it all. We also have numerous unanswered emails. Safaribookings.com also mentioned that there is no other option to choose from for the vehicle other than the one we chose. It is also the Lodge’s discretion which vehicles are being used as the specific Lodge takes over 100 guests.
The tour you booked is indeed a Private tour, but it also states “Game drives will be shared with other guests” so we are unsure as to why you think this was not a Private tour as this is the only time you had to share anything with other guests. Besides for Safari Vehicle, your tour included exactly what you have booked for. The Lodge website link is also listed on your selected tour, therefor you can also see what the Lodge and Game Drives entail. In the mean-time to avoid the disappointment for other potential clients, we have updated our Gallery with the Vehicles that the Lodge uses, and we have mentioned the size vehicles in our day-by-day section as well. This was an honest mistake and the very first time we are dealing with a complaint as this. Once again, we would like to apologise for the inconvenience that was caused to you to regards with the Safari vehicle. A e-mail with a special offer was sent to you and we await your response.
US
Email M & A | 65+ years of age | Experience level: 2-5 safaris
Excellent!
We were lucky that the lodge that I originally inquired about was fully booked. Tanya at BST suggested Lush Private Reserve as an alternative and we are so glad she did. It was absolutely wonderful; beautiful, comfortable rooms. excellent, friendly service and lovely meals. We were fortunate to see all of the "big five" (even the elusive leopard) during our two day stay and learned a lot from Avi, our personable and very knowledgeable safari guide. One of the reasons we chose Lush is that they have a limit of 6 guests to a safari vehicle. There are no "middle seats" (unlike many other lodges that carry 9 passengers.) We had one game drive with 6 of us aboard. On the other three drives, there was a maximum of 4 guests.
Pilansberg is roughly three hours from Johannesburg but we did not mind the long drive. We spent it chatting with our terrific driver Gerrit, who had great stories to tell and was very accommodating. I would not hesitate to book with BST--they will take good care of you.
Really good service, great prices, friendly-ontime-professional drivers. Well planned itineraries.
Our overall experience was just great. From first mail to drop off at airport was just smooth abd relaxing.
CZ
Email Daniela | 35-50 years of age | Experience level: first safari
BST Tours was excelent at all. Their servise was very he
Perfect and helpful service, they communicated very well and fast, usually they have us more possibilities. Safari in Rhino Black Lodge was amazing for all family incl. our 9 years old son.
BR
Email Carlos Oliveira | 35-50 years of age | Experience level: first safari
Excellent!
Everything was excellent! Very special thanks to Maryke! Keep up the good work!