Judeson Budget Safaris

Good safari, but let down by organisation, communication and the condition of our vehicle

We did a 6-day safari with Judeson, visiting the Masai Mara, Lake Nakuru and Amboseli. Overall, we saw some incredible wildlife and had some really memorable experiences, but a lack of communication, professionalism and organisation issues throughout the trip unfortunately affected our experience.

The start of the trip

We were told we would be picked up at around 6:40am and expected the long car journey to Masai Mara would begin from the moment we were collected. Instead, we were taken to an office where we waited for around an hour for Laurine, with very little to no communication about what was happening, why we were waiting or how long we would be waiting. We had woken up very early and were already tired, so spending the first hour of the trip sitting in an office, unsure of what was happening, was a disappointing start. We appreciate that delays can happen, but simply keeping us informed would have made a big difference. Hopefully this is something they can improve on.

Organisation and communication

Unfortunately, the lack of communication was a recurring theme throughout the trip. On Day 3, we were told we would be picked up at 7am to head towards Lake Nakuru. However, we ended up waiting around an hour for three other couples to complete the Maasai cultural tour before we could leave. We then waited for another 30 minutes even after they had all arrived, again without being told why. This was particularly frustrating because we had already done the cultural tour ourselves on the first day, after arriving at our camp near the Masai Mara, so nobody had to wait for us.

The extra waiting time could have been used to sleep, start the journey earlier, or potentially have more time at our next destination. Alternatively, we could have done the cultural tour with the rest of the group on Day 3.

Because of the 2 hour delay in the morning of Day 3, we only stayed in Lake Nakuru for about 2 hours. We felt this could have been handled much better, particularly if we had simply been told in advance that we would be waiting for another couple.

Another instance was that at the end of the trip, our driver randomly stopped at a gas station and told us to get out of the car for an Uber to take us home in Nairobi. This type of last minute and hectic communication was consistent throughout the trip.

Lack of communication and organisation was an issue during longer drives too. We were rarely told beforehand how long the journeys would take, how many stops we would make in order to stretch our legs or take toilet breaks, or when we would be stopping. Having a clearer itinerary and better communication about timings would have made the trip feel much more organised.

The safari vehicle

The vehicle was probably our biggest concern. The jeep was incredibly old and, on one occasion, was expelling smoke. We expected a mini fridge in the jeep as stated in our quote document, but our vehicle didn't have one. We experienced many tyre changes during the trip and the jeep even broke down at one point due to a broken spring. Having looked at other vehicles on game drives, this car looked like the oldest and was at points the slowest.

More seriously, on one occasion the vehicle broke down completely and we had to hitch a ride with another safari vehicle back to the accommodation. Interestingly, this gave us a very clear comparison between the two vehicles. The temporary replacement vehicle was noticeably newer, more robust and much better equipped. It was less dusty, had air conditioning and even had a fridge. The contrast made us realise just how basic and uncomfortable our vehicle had been.

Our usual vehicle also wasn't properly sealed. Even with the windows closed, we could visibly see dust coming into the vehicle through large holes and gaps itself. Given how much time you spend driving on dusty roads during a safari, this became quite uncomfortable, and at times we felt unsafe. The temporary replacement vehicle that took us back to the accommodation had no such issues.

All this unfortunately meant less time looking for animals, and arriving late to national parks due to frequent stops at car mechanic shops during the journey.

We understand that safari vehicles are used extensively on rough terrain and that they won't necessarily be new, particularly on a budget safari. However, we expected the vehicle to be in a reasonable and safe condition for a six-day trip.

Lake Naivasha and additional costs

We also weren't aware that the Lake Naivasha boat ride did not include the walk on Crescent Island. This was an additional $33 per person. Every other person on our tour had this booked prior, and it was only us that were not informed of this addition. We don't have an issue with optional activities costing extra, but it would have been much better to know this beforehand. More transparency about what is and isn't included in the itinerary, and which activities have additional costs, would have helped us budget and make informed decisions.

Food

The food was fairly basic, which is understandable given that this was a budget safari. Dinner at the camps/hotels was generally okay, and packed lunches were provided for the days when we were out on game drives.

That said, the packed lunches were often very disappointing. On one day, for example, we were given three pieces of white bread with butter, along with two boiled eggs. It wasn't particularly enjoyable, especially when you're spending a full day travelling and on safari. This isn't necessarily Judeson's fault, as the food is provided by the camps/hotels, but it's worth mentioning for transparency so that future travellers know what to expect.

Tour guides and lack of organisation

We had the safari with other couples who were spanish speakers. They were therefore given a spanish tour guide, who would mainly speak in spanish rather than English. We thought it would be okay as the driver spoke English, however he rarely spoke to us during game drives as he was concentrating on the road and he relied entirely on the Spanish tour guide. This meant we had to rely on the spanish couples to translate and tell us what each of the animals were at many points during the game drives. This is poor organisation on Judesons part as we would have preferred to have had an English guide.

Maasai cultural tour

We also did a Maasai cultural tour, which was interesting and gave us the opportunity to learn more about the local community and culture. However, we found the experience uncomfortable in parts. The person conducting the tour was extremely pushy about buying souvenirs, repeatedly telling us that purchases exceeding $40 would help support local schools. At one point, we felt surrounded by people encouraging us to buy things, which became quite uncomfortable and made us feel pressured. We understand that buying souvenirs can be an important source of income for local communities, and we were happy to look around and support local sellers. However, we would have preferred to make our own decision about whether and what to buy, without feeling pressured. This wasn't something we would necessarily attribute to Jusedson themselves, but we think it is worth mentioning for future travellers. We learnt a lot from the cultural tour and appreciated the opportunity to experience it, but the sales aspect could have been handled in a much less forceful way.

The positives

Despite these issues, there were definitely some highlights. Seeing the wildlife in the Masai Mara, Lake Nakuru and Amboseli was an amazing experience, and we had some unforgettable moments throughout the six days. The safari itself gave us the opportunity to visit some incredible places and see animals in their natural environment, which is ultimately what we came for.

We also appreciated the opportunity to experience the Maasai cultural tour and learn more about the local community, despite the uncomfortable pressure to purchase souvenirs.

Overall

We had some genuinely amazing experiences on the safari, but the trip was let down by organisation, communication and the condition of the vehicle.

For a budget safari, we understand that there will be compromises, and we weren't expecting luxury. However, basic communication about timings, delays, additional costs and the day's itinerary would have significantly improved our experience. We also think the vehicle should be properly maintained and sealed, particularly when guests are spending so many hours travelling in it.