Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 216
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 216 Reviews
Lily   –  
China CN
Visited: February 2026 Reviewed: Feb 16, 2026

Email Lily  |  35-50 years of age  |  Experience level: 2-5 safaris

Best experience
5/5

Choosing this travel agency was the best decision of my trip. In the email responses before my arrival, they replied very promptly and also actively helped me find solutions to my problems. Everything went very smoothly on the day of the trip. Here I must give a good compliment to my driver, Danny. He is the most warm-hearted and responsible driver I have ever met during many trips. He is always caring about me and helping me. Trust me, choose this travel agency, choose Danny! I want to bring my family here again if I have the chance.

Emma   –  
United States US
Visited: February 2026 Reviewed: Feb 15, 2026

Email Emma  |  20-35 years of age  |  Experience level: first safari

Hermosa is responsive, reliable, and an overall great experience.
5/5

I booked the day trip to Volcanoes National Park to see the golden monkeys. My guide, Danny, was right on time in the morning. He was extremely accommodating to me throughout the whole day, ensuring I had everything I wanted. He also is a great conversationalist! The tour itself at the park was well-organized and exactly what is advertised. I'd recommend booking through Hermosa!

Daniel   –  
Germany DE
Visited: January 2026 Reviewed: Jan 29, 2026

Email Daniel  |  20-35 years of age  |  Experience level: first safari

Nice Safariexperience
5/5

Was a very nice trip. Even though we just booked it on short notice, everything was well organized. Richard was a very friendly tour guide and he knows a lot about the animals. Recommend this experience.

Junghyun   –  
South Korea KR
Visited: January 2026 Reviewed: Jan 28, 2026

Email Junghyun  |  20-35 years of age  |  Experience level: 2-5 safaris

Valuable and honest tour agency
5/5

Their price is the most reasonable for solo tourist. And all staffs were very kind and nice. It would be good to go with this agency. I have been scammed before with the tour from hotel, so it would be better to compare the price and choose this agency. They offer tour at reasonable price.

Tamara   –  
Costa Rica CR
Visited: January 2026 Reviewed: Jan 24, 2026

Email Tamara  |  20-35 years of age  |  Experience level: first safari

Excellent
5/5

Richard the driver/tour guide was excellent. I did both the Safari to Akagera and the Golden Monkeys Trekking and both tours very complete, enough hours, knowledge and private which andes the sense of personalitation to each tour

Giovanni   –  
Italy IT
Visited: July 2025 Reviewed: Jan 19, 2026

Email Giovanni  |  35-50 years of age  |  Experience level: 2-5 safaris

Highly recommend
5/5

I highly recommend this travel agency. We had a great experience. The driver was very knowledgeable, punctual, and professional

Vivier & Family   –  
Rwanda RW
Visited: January 2026 Reviewed: Jan 7, 2026

Email Vivier & Family  |  35-50 years of age  |  Experience level: 2-5 safaris

We highly recommend this company for Your Akagera Trip as a Family
5/5

We have booked this company for our Akagera Trip as Family from USA and Canada Diaspora team we have enjoyed this experience this time. We we’re grateful to have used this company Damascene our Tour Guide did his best to spot all big Five but we have managed to see Big 4. We can’t thank Hermosa Life Tours and Travel Team for organizing this trip for us , we shall recommend them to our Families as well. Please Request Damascene as your Guide

Liz McQueen   –  
Australia AU
Visited: January 2026 Reviewed: Jan 7, 2026

Email Liz McQueen  |  50-65 years of age  |  Experience level: first safari

I thought it would be great and the tour still exceeded my expectations
5/5

We went on a 5 day/4 night safari to Volcanoes National Park (including a gorilla trek and golden monkey trek) and to Lake Ruhondo organised by Hermosa Travel.

First - the service provided by Yvonne at Hermosa was fantastic. She organised everything quickly and efficiently and, as the tour went completely to plan, we knew we were in safe hands of a very professional tour company.

Second - our tour guide and driver Pacifique was the most amazing and generous guide. Nothing was any trouble for him, he knew the answers to all our many questions and he made sure we got the best experiences possible. I think a tour can only be a great tour if you have a great guide and Pacifique was certainly a brilliant guide. He is also the most genuine, decent and passionate person. If you can request a driver/guide, make sure you request Pacifique!

Our whole tour and our experience of Rwanda has been incredible. Do not think twice about visiting Rwanda and using Hermosa!

Johnny   –  
United States US
Visited: January 2026 Reviewed: Jan 7, 2026

Email Johnny  |  35-50 years of age  |  Experience level: 2-5 safaris

Above and beyond expectations
5/5

We had a phenomenal experience with Hermosa. We especially loved sharing our journey with our guide, Mr. Aboubakar from Hermosa. We have learned and experienced so much from this journey--about the incredible wildlife of Rwanda but also its rich and complex history and culture. I cannot recommend this tour group enough. We hope to come back one day and will definitely be using Hermosa Life and Tours again.

Lennard   –  
Switzerland CH
Visited: January 2026 Reviewed: Jan 6, 2026

Email Lennard  |  20-35 years of age  |  Experience level: first safari

Unforgettable Rwanda safari with Hermosa and guide Danny – safe solo travel, Big Five, gorillas.
5/5

This trip exceeded my expectations, largely thanks to my driver-guide Danny. As a solo traveler, I’d rate the overall wildlife experience a 10/10 and truly recommend it to anyone.

Danny picked me up directly from the airport, and we headed first to Akagera National Park to look for the Big Five. He went above and beyond to show me every corner of the park, to find all the animals I hoped to see (especially the leopard), and to answer all of my questions. His knowledge of wildlife and the park itself is incredible.

I also want to highlight how safe I felt during the long drives with Danny. He drove carefully, never speeding or taking risks in curves, and he constantly checked in about my wellbeing, including photo stops, bathroom breaks, and food stops.

After two days in Akagera, we drove to Musanze near Volcanoes National Park for the gorilla trekking experience. Danny and the Hermosa team had already secured all my permits and arranged hotels according to my preferences. Each morning, he picked me up on time and made sure I got everywhere I needed to be. The gorilla trekking was the absolute highlight of my trip, closely followed by a fantastic day seeing golden monkeys.

On the way back to Kigali, I had some time before my flight, and Danny even organized a brief city tour. He showed me some of the best viewpoints over Kigali and shared insights about the city, which was the perfect way to end the trip.
I can wholeheartedly recommend Hermosa as a tour company—and especially my driver-guide Danny—for anyone wanting an unforgettable trip.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 216
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0
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