Guide John with clients at Masai Mara N. Park
Jadi Africa Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2016)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
FI
Email Amiira Kultalahti | 20-35 years of age | Experience level: 2-5 safaris
Safari was great but we lost over 30€ because of their PayPal was not working
Would have given more stars to JADI safaris if it wasn’t for their mistake during payment that cost us a loss of 30€. They asked us to pay in PayPal (as it is written in their webpage) and after we did use this method they told us that their PayPal is not working properly and that they will refund our money and we have to pay in cash instead. Because the PayPal exchange rate had changed after our payment we got 34.25€ less.
They also send us the message telling this one day before our safari so we didn’t have time to get the needed amount in cash in a foreign country. We almost had to cancel the long waited safari because of this but luckily in the end it was ok to pay in KSH.
Reply from Jadi Africa Safaris
Posted on Jul 7, 2021Thank you for your feedback and sorry for the loss. We are glad that you enjoyed the safari however there must be a miscommunacation since we didn't request you to pay via PAYPAL. Actually we were surprised when you sent a screenshot showing you had paid via paypal as our account had issues. I specifically sent you an invoice with bank account details and didn't mention PAYPAL but you chose to pay via our paypal on our website. We however regret this miscommunication and have set guidelines to communicate this clearly and avoid a repeat of the same.
Regards,
John.