Reviews
Great safari.
My experience was wonderful!The guides were awesome and found the big 5 for us.The lodges were so nice and the communication was excellent.
SN
Email Aicha | 20-35 years of age | Experience level: first safari
Great Safari at affordable rate with a great guide and the Ilkeliani camp was amazing.
Great Safari at affordable rate with a great guide and the Ilkeliani camp was amazing.
Email Judy | 50-65 years of age | Experience level: over 5 safaris
Update o n my previous review
I wrote earlier about the very unpleasant safari experience we had with Solaris that finished at the end of June, and the fact that they owed us over US$2,000 at the end of the safari. This week (a month later)I received a refund of the actual money I had paid to get into the Tanzanian parks, all of which were supposedly included in the itinerary. I was surprised and glad to receive this refund. I believe the fact that I received the refund had everything to do with our negative reviews here on SafariBookings and on TripAdviser, and my complaint to the Kenyan Tourism Regulatory Authority. Solaris then requested I take down my negative reviews.
However, receiving this refund back does not alter the fact that our safari with Solaris was a horrible and extremely stressful experience, and one which I hope others can learn from. It does not change the fact that our accommodation was downgraded from that shown on the itinerary at least half the time, and it does not change the fact that the vehicle allocated to us in Kenya was not the 4wd promised by the itinerary, causing us to spend at least one day extra on roads instead of in parks, and the driver in Kenya shouldn't have had a licence, let alone be allowed to drive with passengers. I told Solaris all this when I responded to their email and refund.
IN
Email Niki | 20-35 years of age | Experience level: first safari
Great safari In Tanzania
My husband and I had a safari in Tanzania and we are greatly impressed. The quote, the payment options, the quick replies, the safari experience, the guide the vehicle are all great. We highly recommend them
PT
Email Roquesinho | under20 years of age | Experience level: over 5 safaris
One of the best due to its efficiency and management
In the services its simply amazing,efficient and to the point thus making sure it lives up yo the name its made for itself so far
US
Email Robin | 35-50 years of age | Experience level: first safari
Three Extraordinary Days along the Mara River
Josphat, Simon and the entire team at Solaris provided a superior end to end safari experience. I had many questions in advance of the safari which Josphat fielded accurately and professionally. Simon found us the best vistas, answered all questions about flora, fauna and the behavior of the animals during our experience. He was conscious about how the animals were behaving in the presence of people, and moved us to positions that wouldn't disturb the game in their home territory. I don't think we could have had a better experience-it was simply breathtaking!
Email Tinah | 20-35 years of age | Experience level: first safari
Beautiful facilities, friendly and professional staff. Will definitely go back. Highly recommended
Top class!
Everything and every staff member was amazing. Had a lovely time with my friends. Holiday to remember.
FI
Email Chegge | 20-35 years of age | Experience level: 2-5 safaris
Unforgettable tour experience!
My wife and I went on the 13 day safari by Solaris tours and Safaris stretching from Nairobi To the Masai mara,Crossing into Tanzania and Exploring the Serengeti and Ngorongoro crater.From our research online,we were pressed to find a tour that covered this much in Kenya and Tanzania with comfort in accommodation that we were looking for. Solaris provided great value for money and they certainly delivered on their promise.
Their customer service was largely handled by Jose who was quick to respond,answer our many questions on itinerary and generally a very helpful and courteous person to interact with.Thus from a management perspective ,Solaris was able to meet our needs.
Our driver Thomas , a professional and seasoned driver /guide in Kenya and Phillipo in Tanzania. Accommodation was at level of comfort we expected and booked.The camp in Maasai mara covered our essential needs at least.All meals were covered in the tour price and ranged from decent to delicious.We were happy with our safari as we had breathtaking experiences.
I will be happy to recommend Solaris Tours and Safaris as an operator that gives you great value for money with good people working altogether delivering an excellent service.
US
Email Edward's | 20-35 years of age | Experience level: 2-5 safaris
"Was fully satisfied with their service"
Solaris Tours & Safari is the best travel company I ever used. You get more than what you paid for. Their communication right from initial contact, to my travel date and throughout duration of my trip was an experience I never expected. Their team of experienced guide drivers are amazing. I marveled at how much knowledge they have as far as wildlife goes, and also different cultures and spectacular sceneries in East Africa. I highly recommend Solaris Tours & safari.
Email Sue | 50-65 years of age | Experience level: first safari
Worst driver and operators I have experienced
I, along with 5 friends had booked what we hoped to be an unforgettable safari experience. Unfortunately it was unforgettable for all the wrong reasons. The first day we were given a pop top van instead of a 4WD, with not enough room for more than 2 people to stand and our trip to our first lodge was terrifying with our driver who hardly spoke to us passing at great speed on blind corners nearly hitting oncoming vehicles. There was no communication from him about any of the wildlife in the parks. Our accommodation on several occasions was changed (downgraded) with us only finding out on the day. On the last day before going to the border with Tanzania to continue our safari that had been organised through Solaris we had to travel 9 hours instead of the 3 we were told as the vehicle could not go through the National Park - no 4WD.
In Tanzania the company who had been contracted by Solaris, Cross to Africa, had not been paid for our park entrance fees so our guide was constantly trying to get them to pay up. Our organiser, Judy, ended up paying for the park fees and after much persistence received a repayment a month after the end of the safari.
Our accommodation was also downgraded on several occasions in Tanzania by Solaris. It is a pity this experience has caused us to feel we cannot recommend going to Kenya.