Reviews
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Email Mary Kamathi | 20-35 years of age | Experience level: first safari
Great experience
Last year I used Solaris Touring my holidays. I must say that that was a good idea. All transfers and accommodations were excellent, we went to Serengeti, Ngorongoro crater and Zanzibar, our entire experience was magnificent, excellent hotels and our contact person Jake and our driver Mussa was super friendly. I can only recommend it.
IN
Email Jaison Jacob | 20-35 years of age | Experience level: first safari
Awesome Trip.
This Company was fantastic, from start to end. It was simple and to the point. They took care of me and my guide John was incredible and I would like to recommend this company to everyone .
Again thank you john for your wonderful service and I promise you next December we will meet...
SN
Email Aicha | 20-35 years of age | Experience level: first safari
Great Safari at affordable rate with a great guide and the Ilkeliani camp was amazing.
Great Safari at affordable rate with a great guide and the Ilkeliani camp was amazing.
NL
Email Kawila | 20-35 years of age | Experience level: 2-5 safaris
Heading- A Great and Memomorable Safari
Communication and service and safari itself was good.So next time I choose again for Solaris Tours and Safaris.
Email Patricia | 20-35 years of age | Experience level: first safari
Perfect structuring
I can't help but recommend them to anyone and everyone.because you get your money's worth
Email Judy | 50-65 years of age | Experience level: over 5 safaris
Update o n my previous review
I wrote earlier about the very unpleasant safari experience we had with Solaris that finished at the end of June, and the fact that they owed us over US$2,000 at the end of the safari. This week (a month later)I received a refund of the actual money I had paid to get into the Tanzanian parks, all of which were supposedly included in the itinerary. I was surprised and glad to receive this refund. I believe the fact that I received the refund had everything to do with our negative reviews here on SafariBookings and on TripAdviser, and my complaint to the Kenyan Tourism Regulatory Authority. Solaris then requested I take down my negative reviews.
However, receiving this refund back does not alter the fact that our safari with Solaris was a horrible and extremely stressful experience, and one which I hope others can learn from. It does not change the fact that our accommodation was downgraded from that shown on the itinerary at least half the time, and it does not change the fact that the vehicle allocated to us in Kenya was not the 4wd promised by the itinerary, causing us to spend at least one day extra on roads instead of in parks, and the driver in Kenya shouldn't have had a licence, let alone be allowed to drive with passengers. I told Solaris all this when I responded to their email and refund.
Email Sue | 50-65 years of age | Experience level: first safari
Worst driver and operators I have experienced
I, along with 5 friends had booked what we hoped to be an unforgettable safari experience. Unfortunately it was unforgettable for all the wrong reasons. The first day we were given a pop top van instead of a 4WD, with not enough room for more than 2 people to stand and our trip to our first lodge was terrifying with our driver who hardly spoke to us passing at great speed on blind corners nearly hitting oncoming vehicles. There was no communication from him about any of the wildlife in the parks. Our accommodation on several occasions was changed (downgraded) with us only finding out on the day. On the last day before going to the border with Tanzania to continue our safari that had been organised through Solaris we had to travel 9 hours instead of the 3 we were told as the vehicle could not go through the National Park - no 4WD.
In Tanzania the company who had been contracted by Solaris, Cross to Africa, had not been paid for our park entrance fees so our guide was constantly trying to get them to pay up. Our organiser, Judy, ended up paying for the park fees and after much persistence received a repayment a month after the end of the safari.
Our accommodation was also downgraded on several occasions in Tanzania by Solaris. It is a pity this experience has caused us to feel we cannot recommend going to Kenya.
Email Juliet | 50-65 years of age | Experience level: over 5 safaris
Stay away from Solaris Tours & Safaris, a scam tour operator!!
Thank you Safari Bookings! It’s about time this “fraudster Solaris Tours & Safaris” finally be stopped & be exposed for their fraudulent activities as tour operator in Kenya. We became victims ourselves and only recently. Solaris Tours & Safaris a scam , liars and no credibility at all to be in a position as Safari tour operators. To start with, they will offer you, perhaps cheaper than other operators , smooth itinerary & professionally done & impressive (who would have thought...) but reality is once you paid them full 6 months in advanced for all your accommodations, park fees, entrance fees, etc. when we start our supposedly once in a lifetime safari experience, it was all a nightmare!! Complete & utterly nightmare, words not even enough to describe our disgust with Solaris Tours & Safaris. Angry, understatement! All bunch of liars!!! You’re a disgrace to your own country!! Shame on all of you at Solaris!!! You should be all ashamed of yourselves for giving Kenyan tourism in Safari a very bad reputation. Even your Tanzanian counterpart, who witnessed first hand how you operate your scam doesn’t want to do future business with you . To all unsuspecting victims, please don’t use Solaris Tours & Safaris, not too late yet to save yourselves ....
Email Judy | 50-65 years of age | Experience level: over 5 safaris
This company misappropriates client funds
The itinerary looked good, with 3-4 star hotels on a 14 day safari in Kenya and Tanzania. The reality was a disaster.
1. The itinerary offered a 4WD. In Kenya, we were given a 2WD van (for 6 of us). Had 8 seats so only room for 2 to stand at a time. Van very uncomfortable and not suited AT ALL to Kenyan conditions. Masai Mara in particular has many 4WD roads only, including the road to the border. Because of the van, we were forced to spend 9 hours going around the park to the border instead of 3 hours through the park. Cost us a day as we didn't get through the border until 6 p.m. and couldn't then drive 5 hours to our next stop in Serengeti until next day.
2. Driver/guide in Kenya was a disgrace. His driving was downright terrifying, and his guiding non-existent. He didn't communicate with us and I didn't even know he spoke english until the end of the second day when there was an accommodation problem. My requests to Solaris to replace the driver and vehicle were ignored.
3. We only stayed in the hotels shown in our itinerary for 5 of the 13 nights. All others were a downgrade, once to a place with no water in showers. Looking on TA, the prices for the quoted hotels was about $300+ pn pp, the ones we stayed in as low as $120. Once in Tanzania, our guide there (fortunately we'd left Joe and his van in Kenya) tried his best to get us accommodated each night, and spent hours on the phone cajoling and fighting with the Solaris office staff. He was terrific and his company Cross to Africa to be recommended.
4. Game park fees, included in our itinerary, were paid in Kenya but not in Tanzania. We ended up more than US$2100 out of pocket as we had to pay our own way in. There have been repeated promises to repay the amounts, but of course nothing came of them.
5. I have reported this company to the Kenyan Tourism Regulatory Authority, and trust that they will soon be out of business. The best outcome would be to see the "Boss" and the directors charged with misappropriation of funds and theft. I live in hope! Sadly, when people ask about our East Africa experience, my response is that Uganda and Tanzania are fantastic, but tread warily in Kenya.
US
Email Anonymous | 20-35 years of age | Experience level: 2-5 safaris
Solaris is an absolute fraud, DO NOT BOOK YOUR SAFARI WITH THEM. If I could give 0 stars, I would.
Solaris Safaris is an absolute fraud, DO NOT BOOK YOUR SAFARI WITH THEM.
We booked a 6-night safari with Solaris in Tanzania. We prepaid everything in two installments, as they required, and they promised to provide 6 nights of hotels, all of our park fees, a private car/driver for the two of us, and all of our meals while on safari. In short, they provided almost none of these things and we ended up paying additional thousands of dollars to keep our safari going that has not been refunded to us despite many promises from the company that it would be.
Hours after we arrived, the problems began. Our driver (who was not a Solaris employee, but rather a local guide contracted by Solaris) was several hours late to pick us up because Solaris did not provide the necessary funds and information for our trip to begin. We missed out on a few hours of game drives that day, and Solaris had not organized our lunch for us. Later that evening, our local driver came to find us at the lodge to tell us that Solaris was supposed to have sent him money that evening for the next day but had not yet. We had to call Solaris several times to try and figure out the issue and they wouldn't do anything for us. The next morning, our driver was again several hours late because Solaris kept telling him they'd send money and never did. We ended up having to pay our driver directly for 4 of the 6 days out of pocket on top of what we had already paid - this was required up front to allow our driver to get enough fuel for our 4 days in the Serengeti where there are only dirt roads and no gas stations. We also had to pay for all of our park entrance fees, which were supposed to have been included, plus a balance on our final hotel. We ended up paying another 50% on top of the total trip cost while on the ground in Tanzania just to continue our trip. Meanwhile, Solaris kept telling us everything would be fine and they would sort it out and this never, ever happened. We wasted several expensive hours on the phone with them instead of in the parks doing game drives.
At the end of our safari, Solaris agreed to refund us everything we paid out of pocket and set a date to do so a few weeks later. We never received the refund after several reminders and emails to them, and they have stopped responding to our emails. This company is an absolute fraud. We have reason to believe they embezzled this money for their own personal gain.