Primate World Safaris (UG)

Overall Satisfactory

Though we were overall satisfied with the trip, there's room for improvements.
First of all, we paid higher amount for a big jeep as per quote. On the night we arrived, the van had no A/C. We had the same van next day.
We got a different van on the 2nd day of trip with A/C. After a delay in start, we were made aware of things beyond their control and a jeep was there on the fourth day but it was a very small jeep. We both being photographers, when the top was open, it was hard to stand without slamming our entire body onto each other and the window were too small to maneuver the cameras; unable to get the wanted shots. Our luggage and other things were on the back seats. The small jeep was too crummy to move around.
Frank took great interest in showing us the animals particularly elands and other rare monkeys. We gained a wealth of knowledge about Uganda.
There were things that we wish were taken care of just like other drivers. We are seasoned travelers and have seen the drivers/guides who clean windows, floors, remove garbage on daily basis, wait on the customers every single time. These are minor things yet make a difference when the new day comes to enter a clean jeep. The most important factor for any safari traveller especially a photographer is to capture good images and make videos capturing the essence of the sounds which give life to that particular situation. In our case, 95% of the time, we have videos with the driver's voice as he was on the phone all the time. After telling him in passing, I had to tell him straight on the very last day in a nice way telling that I would like the video to have just the forest sound and it is the last day. Other than that which is a major issue with video recordings, I should say that we were happy with the arrangement of the tour. We were recommended to this site by travelers we met in our other travels. This means people are happy with this company. I have already given much recommendations to many fellow travelers, shared the site info and Mr. Araali's name, our contact representative. He always replied to all my emails with all the questions answered. There are some travelers who are eager to contact this agency. Having said that, I will use this agency again if I come back to Uganda.
Small things can be rectified. Humans can change and Life goes on.