The review below is the personal opinion of Kevin and not that of SafariBookings.
Nothing nice to say here.
Explore Rwanda Tours should not be taken into consideration as a serious travel option. Communication is abhorrent and, in particular, customer service agent Grace frequently ignores messages, deflects concerns, and provides non-responses. Did we survive? yes. But several of our planned excursions were skipped. Coffee tour was planned on Christmas and was closed. Cave trek was abandoned because the caves were closed(and had been closed) for the past year due to an outbreak of a deadly virus. We chose specific accommodation options 10 months in advance only to find out 2 weeks before the trip that the company was unable to secure the lodging and we were forced into lesser options. Grace gave us false pricing for the lodging and has yet to refund us the difference between the two prices despite offering to do so. Currently she is ignoring my messages to speak to management with no resolution in sight.
Go to Rwanda, it is a beautiful country and full of adventure, but I recommend absoultely do not use Rwanda Tours
