Our Guide meets some of our clients
Mushra Travel Agency
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $35 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Atusa | 20-35 years of age | Experience level: 2-5 safaris
Excellent Company!
Mushra organized our safari to see the mountain gorillas. Michael was excellent and quick with correspondence, and Patrick our driver was enthusiastic and passionate about Uganda. Excellent safari- we felt looked after and safe in their hands. Would recommend!
AE
Email Zuzana | 35-50 years of age | Experience level: 2-5 safaris
Excellent service!
We have been in touch with several companies for our planned trip in Uganda. Michael and his Mushra travel agency clearly stood out for several reasons - reasonable price, prompt replies, quick adjustments in itinerary, clear and professional communication, deposit required as opposed to full amount being paid. I wished to choose agency disadvantaged of not being listed in any well known guidebooks as I believe there are many other companies which deserve credit and recognition. I am glad I was right.
Michael and our guide Abel has done their best to make our trip enjoyable and unforgettable. Abel is a great driver, pleasant companion, funny and positive buddy, reliable and professional at the same time. Do not ask for anyone else when planning safari in Uganda than for Mushra and Abel as your guide.
Do not combine your trip with other countries as Uganda has so much to offer you can easily spend 3 weeks there and still will not have enough.
We will be back and if possible it will be with these guys!
QA
Email Martyn | 50-65 years of age | Experience level: 2-5 safaris
Very well organised, supportive and friendly team.
Right from well before the trip, the communication from Michael, who made the arrangements including the gorilla permit, was excellent. Once in Uganda, everything was well organised.
Abel is an excellent driver, and knows the local roads very well. If you ask for his help, nothing is too much trouble.
I have no hesitation in recommending Mushraf Travel Agency for gorilla trekking in Uganda.
EE
Email Ene | 50-65 years of age | Experience level: 2-5 safaris
Wonderful Uganda trip
We made a 13-day trip around Uganda. Tour was organized by Mushra Travel with very reasonable price. Organization of the trip was very good. Accommodations were even better, than we expected. Especially we want to emphasize our guide Martin´ s professionalizm and friendliness.
Our transport (4*4 minivan) was always in order and clean. It was wonderful trip. We highly recommend using Mushra Travel.
Perfect 3 day gorilla trek
We booked a gorilla trek that included organisation of all permits, accomodation and transport. We transferred the payment directly to his bank with no issues. Everything went exactly to plan and as per the itinerary communicated. Would highly recommend.
Email Renee | 20-35 years of age | Experience level: first safari
Easy, cheap and organised
Really can't fault my experience with Mushra. Cheap and affordable way to see the gorillas, and experience Uganda
US
Email Fran | 65+ years of age | Experience level: 2-5 safaris
A positive Review with Reservation
My original planned trip was a 12 day tour (as seen on the website) with a maximum of 6 people. I planned a second 3 day tour at the end after some volunteer work to visit the Mountain Gorillas a 2nd time. I ended up with a 9 day tour and then a 4 day tour. Due to illness of others who were supposed to be part of my group, I was on the tour alone at NO extra expense. I had initially asked what would happen if there weren't others signed up for my tour and been told there would be no additional charge and that the trip would still go. The positive pieces include my guide, Wyclef, who guided me on both tours and was knowledgeable, funny, and an excellent driver. The time spent in the National Parks was excellent and I saw all the animals I had hoped for. My reservation in recommending Mushra Travel Agency is in the communication with Michael. Before leaving the U.S., I tried for 2 weeks to get in touch with Michael by whatsapp and by phone. I had no response until the day before I left. At that point I had become quite anxious. The itinerary online and what was given to me on arrival was different and if I hadn't pointed out the change from 10 days to 9 days (which meant one of the parks had been excluded), it would not have been mentioned. (No idea what happened to the 12 day or even the 11 day that was listed online and that I thought I was to be on) That park was added to my 2nd tour at no additional charge. During the trip I attempted to communicate with Michael about changes and payments several times and went days without a response. The price is great for the Mushra trips, the guides are great......Michael's communication needs to greatly improve before I recommend Mushra Travel Agency,.
US
Email Yolanda | 20-35 years of age | Experience level: first safari
Saw everything I wanted to see
I just went on a 7 day tour and absolutely loved Uganda and I saw everything I wanted to see during my tour. My only issues were the lack of communication, responses were very slow at times which made it difficult when I’m in another country trying to organize the rest of my travels. I had signed up for a group tour being a solo female traveler, I was told I would join in on a group that was already happening when I got there so it was important I got there on a scheduled date. I kept asking Michael for the copy of the itinerary for the day by day schedule since mine was modified but I never received it. When I landed the ladies who picked me up were very nice but they told me I was signed up for an individual tour and the printed itinerary they handed me was not the places I wanted. I sent Michael a message and he assured me it was a group tour and I would meet them at Murchison falls and he said the ladies confused the itinerary and gave me someone else’s. The ladies told me to be ready at 10:30am the next day to start the tour, Michael had sent me a few messages right before I went to bed and apparently I somehow missed the one that said meet at 8:30 the next morning, so the next day Michael told me they were waiting for me since 8am. I had just landed the night before after a 27 hour flight, had he sent me the itinerary I asked for several times for scheduling and times there wouldn’t have been any issues on timing. After days of riding solo in the car with I asked Michael what happened to the group, He said they changed flights or something and explained the tour must have continued which I agree 100% but I was never told and just left to wonder my driver didn’t tell me anything either. He did upgrade my rooms which I did appreciate, the lodges were all very nice. On my last day on the way back to kampala I was asked to pay for my lunch although it was noted on my itinerary so I thought it was included. I hope that with better communication I can do another tour with them in the future because they were all prompt when I got there and my driver was always on schedule and very knowledgeable
US
Email Rick | 50-65 years of age | Experience level: over 5 safaris
Very responsive and helpful
I had a last minute trip to organize over the weekend. Michael was quick to respond to my inquiry and organize a trip to Kibale and permits all in a short time, with good communication on email and WhatsApp and personal attention to making sure everything was organized.
Email Luke | 20-35 years of age | Experience level: first safari
Gorilla Trek
I'll begin with the positives... I had a remarkable time with the gorillas, I trekked with the chimpanzees, I saw a number of animals in Queen Elizabeth and Uganda is one beautiful country.
I was the only person on my tour, the car was nice and comfortable, the guide Jesse was enthusiastic, and for what I did and saw the experience was great value.
But.... The communication between Michael and the rest of the Mushra team was severely lacking, the moment I'd paid my tour fees communication stopped which caused a great deal of stress from my end. During the tour it was super unorganised with many fees still owed, which almost made me miss my trek with the chimps.
Overall it is what it is. It's super cheap compared to other agency, it's rough around the edges, but it delivered for me.