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Average User Rating
4.8/5

Rating Breakdown
  • 5 star 54
  • 4 star 1
  • 3 star 0
  • 2 star 1
  • 1 star 0

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joao   –  
Portugal PT
Visited: April 2023 Reviewed: Feb 6, 2024

Email joao  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of joao and not that of SafariBookings.
Tour operator with unreliable equipment and trust issues
2/5

Having booked a family safari trip, we were provided with a malfunctioning vehicle. Indeed, the first thing we did after being picked up at the hotel in Arusha was to go to the mechanic to fix the gear....a full morning lost...shameful and not professional at all to be greeted with a non-conforming car...

Afterwards, when accessing Manyara Park, we were informed that the entrance was blocked due to severe rain. This is understandable. What is not acceptable is that Rupia kept the USD300 of the ticket entrance and, until today, did not return the money....shameful and again not professional...

I definitely not recommend Rupia and, in particular, found that Matt did not honour his word.
Bad omens for a tourism business...

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 54
  • 4 star 1
  • 3 star 0
  • 2 star 1
  • 1 star 0
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