Safari360
- Office In:
- Size:
- 10-20 employees (Founded in 2017)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $280 to $700 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Mark | 20-35 years of age | Experience level: first safari
Very unreliable customer service.
I would not risk your vacation with this company. Our group traveled with them 3 days ago and had an accident (front left tire got detached while driving) in the middle of Ngorongoro Preservation Area. No back-up vehicle was sent to the company. “Mechanic” came after 3 hours and attempted to “fix” the vehicle. Least a day in the Safari and proceeded with the tour with the same vehicle. Upon going back to the town, driver has to stop again (3-4 times) to a mechanic to install the shock. Take note, AFTER GOING TO NGORONGORO. At this point, we’re late on our hotel and needed to look for another one.
Reply from Safari360
Posted on Sep 27, 2023Many thanks for the review Mark, the feedback is much appreciated.
First & foremost let me take this opportunity to apologize for the safari jeep breakdown. As a company we take great strides in making sure that our safari jeeps meet all the safety standards as to ensure both a safe & seamless safari. Even though our jeeps are very well maintained, sometimes unfortunately breakdowns do occur given the status of the roads in the parks. Being in the tour business for quite some time we have acquired some experience along the way in managing such scenarios while making sure the safari program is not interrupted.
While it was logical to send another jeep, the distances involved made it logistically impossible to do so for the 3 day tour. Driving times from Moshi to Serengeti are approximately 9 hours which will ultimately result in a break in the tour program. The 3 day tour you chose was time constraint & ultimately there was no room for much change in itinerary & jeep. That said, given the various circumstances we saw it prudent to fix the problem as quickly as possible so as not to break the flow of the safari program. While the safari jeep was being fixed another jeep was contracted to finish the day's game drive and afterwards the program proceeded on as otherwise planned.
Lastly, we do apologize for this inconvenience and even though it's clear that we didn't meet your expectations on the matter we strive to continuously improve & be better.
Email Aruna | 65+ years of age | Experience level: 2-5 safaris
I would advise you don't book
I have been to Kenya and Tanzania a number of times. This trip that I booked with Safari360 was my worst experience ever. I almost lost my life because Petro runs a business that uses totally filthy, substandard and unsafe vehicles, and crowns it with unprofessional drivers to take unsuspecting travelers for a ride. The first jeep that I was sent did not have any working windows or doors. They did not open from the inside, and had to be pried open from the outside by the Driver, whenever needed. That 2 seater jeep was filthy, smelled, and had one "functional" seat, but no seat belts. The driver had the switch to open and close the windows as the switches by the windows were inoperable. He smashed my fingers in the window a total of 4 times as he could not control the switch. When I asked for a replacement vehicle, I was sent a 6 seater Toyota Range Rover. At first I was relieved when I saw it from the outside. However, very soon I learned that it was no different from the first vehicle. I was basically made to jump from the frying pan into the fire. This vehicle had totally broken seats, no seat belts on any of the seats, and again doors and windows that were not operable from the inside, The vehicle appeared never to have been cleaned from the inside, but worst of all, various parts of this poorly maintained jeep kept breaking down. We had a total of 4 breakdowns with issues ranging from the rear axle, to the shock absorbers and followed by the struts. The final blow was when the brakes failed. The driver had to pull into mechanic shops at remote villages where we spent between 2 to 4 hours getting the repair work done. Petro, and his partner, who provides the transport, did not approve any fuel purchase along the way. As per his calculations he had provided enough fuel for the entire journey. At no point had he taken into consideration the lousy and treacherous road conditions and other factors that could and did affect the "mpg or kpl." I had to pay for the gas out of pocket as it was either that or be stuck in the middle of nowhere. The height of indifference and couldn't careless attitude on the part of Petro and his partner towards the safety of the Driver and me was reached when the brakes of the Range Rover failed as we were descending towards a valley on a very steep hill with a 7% grade, as the posted signs showed. We would have ended in a head-on collision with a truck that was going the opposite direction because the bus behind the truck decided to pass him without bothering to see if it was safe to do so. The road was very narrow in both directions. How we did not have a fatal collision with failed brakes is still a mystery to me, and gives me the creeps till today. Your entire life truly flashes before your eyes at that moment. After this incident we drove downhill to the very next village at 5kpl. We were fortunate to find a mechanic who spent 3 hours fixing the brakes. I have never had such a harrowing trip anywhere in the world since I have been traveling. Please, I advise you do not use Safari360. Petro's only objective is to make money. Period! He is an unscrupulous, unethical and unprofessional Safari Tour operator. Your safety is never his concern. I wonder if the Tanzanian Ministry of Natural Resources and Tourism that issues Safari Operator licenses are even aware of how businesses are run once they issue the licenses. Does that department even have any checks and balances or monitor these businesses. Since Tourism is a major income generator for the government I am sure they would be interested in hearing about some of these horribly and unsafe practices by some tour operators. That is something worth looking into. Buyer Beware.
Reply from Safari360
Posted on Feb 12, 2025Dear Aruna,
Many thanks for reaching out & airing out your concerns.
First & foremost let me take this opportunity to apologize for any shortcomings that you encountered on the safari.
The aim of the company is to provide unforgettable safaris that the client will always remember & not otherwise.
As human beings we all have our shortcomings & sometimes fall short of expectations for which we must apologize.
In the meantime, I must point out that for a safari to be successful communication between both parties should be open & free without any encumbrances.
You booked the 11-Day Grand Migration Safari in August 2024 & being a solo traveler we provided you with a 4-seater safari jeep for the tour. On the onset of the tour you were not happy with the jeep & the reason being that you required a 7-seater due to the fact that you were a photographer. If this information was communicated beforehand we would have provided you with an open jeep & the quote would have changed accordingly. We had to recall the jeep & thereby sent a 7-seater safari jeep. If you had any issue with the replacement safari jeep & driver the same should have been communicated to the office via email or whatsapp asap & we would have offered replacements for the same. We did this with the first safari jeep & would have done it again so as to ensure a great safari. Our safari guides are both great in spotting wildlife & also superb in elementary mechanics, and in your case the guide was able to diagnose & fix the issue quickly. This led to the successful completion of your 11 day tour.
Our fleet comprises of very well maintained and reliable land cruisers but unfortunately we don’t have a RANGE ROVER in the fleet as that’s a milestone yet to be achieved.
After the successful completion of the tour you booked our 11-Day Spectacular Tanzania Safari due to start in August 2025. Despite disagreements about the same we do hope that level heads will prevail & we look forward to hosting you again.
GR
Email S K | 20-35 years of age | Experience level: first safari
Poor reliability
Our safari was full of beautiful sights and incredible memories, BUT it was also overshadowed by the POOR RELIABILITY of Safari 360’s vehicles. The only reason we managed to enjoy the experience at all was thanks to our driver and guide who was absolutely outstanding. He was knowledgeable, kind, funny, and always gave 110% to keep us safe and comfortable.
Unfortunately, the vehicle broke down three separate times during our trip. The first breakdown happened just outside a Maasai village, and our guide impressively managed to fix it on his own. The second was as we left Serengeti. The third and worst breakdown happened in the middle of nowhere, on the road through the jungle to our accommodation. We were completely stranded until the next morning, when the company finally sent another vehicle. Despite the major disruption to our itinerary, Safari 360 accepted only a 10% of refund, which was extremely disappointing and unprofessional.
To be clear: our guide did everything humanly possible in all three situations. His quick thinking, calm approach, and commitment to his guests were remarkable, and he deserves the highest praise. But as much as we appreciate him, the company itself failed us. Safari 360 seriously needs to maintain their vehicles properly and take responsibility for their clients’ experiences.
Reply from Safari360
Posted on Nov 4, 2025Dear S K,
We sincerely appreciate your recent feedback regarding your experience with our 5 day safari. It’s unfortunate that certain aspects didn't meet your expectations, and we want to assure you that we're actively addressing the concerns you mentioned.
That said we’re normally known for our exceptional attention to detail & providing great safaris. We regret to admit that we missed the mark on this tour. Our safari jeeps are very well maintained & backed up with seasoned guides as you attest to. Due to the nature of things sometimes things do go wrong and don’t proceed as planned. The jeeps are unfortunately prone to breakdowns given the state of the roads in our national parks & as all things mechanical. In your case another jeep was sent to pick you up & the safari was thereafter completed successfully.
We set a high standard for ourselves & always aim to deliver a great experience, and we were gutted to hear this was not met in your interaction with our business. In that regard & due to issues during the tour we offered & refunded 10% of the tour cost as compensation for the same. A 40% refund was requested but due to the fact that safari operations had already been incurred we humbly offered a 10% refund which was ultimately accepted. You travelled as a trio & your safari lead accepted & received the compensation. Kindly reach out to her for further clarifications & details on the same.
Thank you for posting the review & we will use the feedback to make us better and to ensure seamless experiences for all our guests.