Some of the staff members outside the office.
Yaneta Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- AUTO, UTB & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IT
Email Cristina | 50-65 years of age | Experience level: over 5 safaris
The trip in Uganda and Kenya with Yaneta Safari was a terrible bad experience.
The trip in Uganda and Kenya with Yaneta Safari was a terrible bad experience.
The only positive aspect was our driver in Uganda; Moses was a perfect guide, he always did all the best to meet our desires and expectations.
We did with Yaneta a 5 five day tour in Uganda and 7 days in Kenya where Yaneta involved Big Time Safaris as a partner. We booked the trip in february 2023 and we have paid everything as stipulated in the contract with Yaneta.
The trip had already some issues in Uganda, but it became a terrible nightmare in Kenya.
1) the first night in Uganda two out of four rooms did not have a private bathroom instead in the contract it was specified that a private bathroom would always be guaranteed; we did not receive any refund for this.
2) They booked our flight to Kenya probably at the last moment so we had to fly at 3am, as a result we didn't sleep in any hotel, but we didn't get any refund
3) when we arrived in Kenya the Kenyan agency told us that Yaneta had not paid for our trip; we immediately wrote to Yaneta who replied that Big Time Safaris had increased costs at the last moment, Yaneta however did not want to give them more money and therefore had decided not to pay this difference.
4) Big Time Safaris blackmailed us: pay cash now the difference or we take you to Nairobi and we stop the tour
5) Yaneta asked us to pay because they were economically in difficulty in that moment and asked us to trust them that we will have receive a refund in short time; we had no choice
6) We had to pay to finish the tour, but in the meantime we missed a safari in the Masai Park and did not receive any refund for that either; the cost was $80 per person.
We found ourselves in a terrible situation, forced to pay and treated very arrogantly.
Yaneta wrote me in October to be patient that they would have sent us a refund, but now a new year is arrived and we have not receive any pay back.
We have also thought that the two agencies had organized a scam to extort us further money.
A terrible nightmare !!!