Operations Staff at Safari Gates
Gates Adventure Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- IATA, ASTA & UFTAA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $65 to $400 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Veronika | 20-35 years of age | Experience level: 2-5 safaris
WORST TOUR AGENT. They will fool you and take your money.
Me and my friend traveled with Safari Gates and had the worst experience ever. The tour operator and guide did not live up to our expectations and what the itinerary had mentioned whatsoever. Our guide Ben was always late in the morning. We had agreed to meet early morning by the car for our morning game drive 6am. One morning the staff at Enkorok lodge had to WAKE him up because he was still sleeping and we were waiting by the car ready for our game drive. Also, we were promised to go to the Mara river to see the great wildebeest migration/ crossing but he took us to some small tiny lake and pretending “this was the Mara river where the animals cross but the crossing stopped in June”, which is all bullshit. This is not my first time to Masai Mara and I have been here before and witnessed the great migration and crossing. Also want to mention we were here during the best time of the year to see this (beginning of September) which is the exact same time of the year I have been here before. Also want to mention that we talked to other people who were there but with other tour agents and they confirmed that they had seen the migration / crossing just the day before. So this was all lies from our guide. He was just being lazy and didn’t wanna take us to the right place / river. Also, on our final day before heading to the airport, we were promised a final morning game drive. We were supposed to meet by the car at 6am. But Ben our guide showed up at 8am!!!!!! 2 hours late on our FINAL day. And if we hadn’t called the tour operator asking where is he , for sure he would never even show up. We have lost so much time and viewing because of this. We always departed late in the mornings because he was late and sleeping. Missing out on the great migration/ crossing because of his lies and didn’t take us there. We have spent so much money on this trip and are so so so disappointed with this trip and operator. We made a complaint before flying back and met with the “owner” at the airport before departing and were promised a compensation for this. It’s been more than one month now and haven’t heard ANYTHING about this. Safari gates have really tricked us and fooled us and just taken our money for NOTHING. Even the owner / manager Rihal (also called Rocky) at flamingo hill camp where we spent the last night along with the rest of the staff there witnessed all this and was furious for our sake. Being 2 hours late on our last day and missing our SO much. This is the worst experience I’ve ever had with a safari tour. And being promised a compensation before flying back , but still haven’t heard ANYTHING.
Reply from Gates Adventure Safaris
Posted on Oct 18, 2022Hi Veronika,
Many thanks for your review and coming back to us. You had booked a 4 days private safari in Mara national park and Lake Nakuru National Park, With a 2-night stay in Enkorok Mara camp and a night in Flamingo Hill Camp. We did pay your accommodation, transport and park fees. All this was paid for, we have all receipts and service vouchers for this safari. So we did not take your MONEY without the required service. We pick you on time from the airport, personally briefed you on the safari at the airport and also advised you to discuss with your guide the daily pick-up time the evening before. The office received your communication regarding pick-up time while in Nakuru(3rd day) , only one day to departure and you demanded Full refund because the driver was late. While in Nairobi you still demanded full refund .
The driver was one hour late in Nakuru. We agree he did a mistake and we reprimanded him. We always do our best to make sure our guest are happy. We go an extra mile to make sure all details a followed as per our terms and conditions.
Email Simon | 35-50 years of age | Experience level: 2-5 safaris
Top rated guides and organizations
Commutation from the office, response, confirmation and payment policy was easy. Our guide Tomanka was perfect. Senior in his job. I loved it.
NL
Email Dennis | 35-50 years of age | Experience level: first safari
Experienced touroperator wit excellent knowhow of Kenya Safaris
We had a very good and flexible nice driver, Francis, who has lots of experience, always exactly did what he said en could tell us a lot about the country, the parks and the animals.
The oparator communicated clear and answered mails and whatsapp quickly. Also they where flexible and customised for example our trip. Value for money was very good.
East african Safaris.
Just a quick note to say that this Gates Adventure Safaris is the most amazing items of arranging all types of East Africa Parks and beyond.
Jose is the professional tour organizer and Consultants with professional manner ,he did organize our couples trips of East African National Parks and he well equipped and on punctually on replying e-mails.Yet he had been following up every night to make sure we are all in safe at news stages of saris programs.
Finally he gave us the noble humble driver guide who knew how to meet clients dreams,expectations,desires and smart land cruiser 4x4 pop up.
I Philipo and my wife Dorrie would like every one to enjoy African safaris with this Gates Adventure Safaris.
DE
Email Felix Dasilva | 35-50 years of age | Experience level: over 5 safaris
They were wonderful! We never had to worry about a thing. Excellent service!
The Tanzanian part of it was a bit too relaxed but the Kenyan part of the trip was impeccable. Wonderful guide, amazing attention to details. We will not only recommend them but also use them again when heading to the Masai Mara. Most definitely!
Email Gladys | 20-35 years of age | Experience level: 2-5 safaris
Memorable Safari - Beyond our Expectation
We had a wonderful end year tour with Gates Adventure Safaris (Safari Gates). Everything worked Perfect! We were very excited with friendly reception from David, who briefed us before commencing the Safari. Joseph our tour guide just did his work as we expected, the big five plus more, Joe is really experienced in his work and we got to learn a lot from him. Thank you Gates Adventure Safaris Team. Hoping to do another Safari with your company. I will definitely recommend you.
US
Email Jay | 35-50 years of age | Experience level: first safari
Commendable! Thank You
Thank you Gates Adventure Safaris and Joe, the guide. My wife and I did a six day safari in Kenya which was planned and executed by Gates Adventure Safaris. We had a great experience from day 1. Everything was done perfectly and its like even the animals cooperated. It was impressive to see a very well coordinated Safari Gates team that made our safari memorable one. Thanks again!
Email Carol | 20-35 years of age | Experience level: 2-5 safaris
Fantastic Safari Experience with Gates Adventure Safaris
Starting with the booking itself, Safari Gates team handled our requests so well. They were quick to give us all information we needed to make our decisions. Our 7day safari started with an itinerary briefing from Dave, he also introduced our guide Joe and we were set to go. Joe made sure that all our expectations were were met. He made sure that the itinerary was followed and gave us more than we expected. We learnt alot from his vast experience in your guiding. The lodges were as we had booked. It was memorable and fantastic. We really appreciated. Thanks to Safari Gates.!
US
Email Bob | 20-35 years of age | Experience level: 2-5 safaris
Great Family Trip in Kenya
This family Kenyan tour experience will remain as the most adventurous in our lifetime. The trip was much more than just about the wild animals. This Kenyan tour operator exactly fitted our trip to what we needed. We had the top notch accommodation with the best facilities than we expected. What was available was exactly what we needed. We highly recommend Gates Adventure Safaris.
US
Email Grace mwangi | 35-50 years of age | Experience level: first safari
They keep time and excellent customer care they are pocket freindly
They are up to standard I will say they are excellent
And as I said they are good in time management the drivers excellent bacause they know there work