Operations Staff at Safari Gates
Gates Adventure Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- IATA, ASTA & UFTAA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $65 to $400 per person per day (USD, excl. int'l flights)
Reviews
Email Peter Banes | 35-50 years of age | Experience level: first safari
Great safaris in Kenya and Tanzania
We (my wife and myself)were referred by past clients of this company- Gates Adventure safaris. We requested for 10 days Kenya Tanzania combi safari . Jose was prompt and answered all our queries. He gave us the best combination and detailed information. We enjoyed the trip as per our expectations since we had the right info. The driver guides both in Kenya and Tanzania were great- Joe and Augustin. We highly recommend them for anyone visiting East Africa. Thanks Gates Adventure safaris
CA
Email Jean | 35-50 years of age | Experience level: 2-5 safaris
Horrible, No Show No apologies
I have been communicating steadily with Safari Gates since March 2018 (after seeing an ad on safaribookings.com) regarding a one day safari to Nairobi National Park on July 18th 2018. Jose was supposed to pick us up at our Hotel on July 18th 2018 but never did. He even sent an e-mail saying he would be there 15 minutes late but he never showed up. No apologies and no reasons given. No more communication after that very cheap shot.
We are so deceived by Safari Gates that we will let many people on the internet know beginning with SafariBookings.com (service with them was always good, no blame here), a major source of clients for Safari companies and also on social medias.
To Jose @ Safari Gates, You cannot just not show up and not say a word afterwards. That is not a business option. Very poor service. Very bad move ! Stay away from them, they will never show up !
Reply from Gates Adventure Safaris
Posted on Mar 24, 2022Hi Jean, thanks for this review!.
We start this with a big apology!
Its true our former office staff Jose didn't show up on pick up day. The safari was Day trip to Nairobi National Park and the pick was at the Kahama hotel in Nairobi Central business District. He communicated while in traffic along Thika road, one of major busy roads in Nairobi with heavy traffic in morning hours. He advised he would be at the hotel in 15 minutes but didn't make to the hotel in time due to heavy traffic. We sent another vehicle only to arrive 1 hour later. On arrival we were advised Jean had been picked by another operator.
We really apologize for this misfortune and also time lost and hope this will not occur again. Failure by this former staff led to disciplinary measure.
LK
Email Michael Rodrigo | 20-35 years of age | Experience level: first safari
Simply Great Safari
We were picked up on time from our hotel and everything was just great. We had a lovely time and saw many Animals. Thanks Gates Adventure Safari.
US
Email Kiama MJ | 20-35 years of age | Experience level: 2-5 safaris
Gates Adventure Safaris perfectly knows the Kenyan tourism industry.
I recently visited Nairobi with one of my coworkers and her daughter for their first trip to Kenya and on the continent of Africa.
I have always used Gates Adventure Safaris for my Safaris. On this particular trip, we had a wonderful time at the Nairobi National Park and at the Giraffe center.
I promise you this operator will not disappoint from inquiries, bookings, pick up at the airport and the ultimate safari. They are good.
The staff and the area we visited were awesome.
All the charges were reasonable. Our tour guide was so knowledgeable. The food we eat was heathy and well prepared.
LK
Email Milinda Michael Rodrigo | 35-50 years of age | Experience level: 2-5 safaris
Masai Mara Safari. A trip to remember.
This was our 2nd tour with gates adventure safaris and as before everything was well planned. From Nairobi we went to Masai and checked in to the luxury camp called Ashnil Mara. Bernard was our tour guide and had a very good knowledge about the area and we saw a lot of animals like elephants, cheetah, hyena, hippopotamus and giraffe. We will be definitely coming back here again and looking forward for our next trip with Gates Adventure Safaris. - Milinda Michael Rodrigo from Sri Lanka
Email Karanja k | 50-65 years of age | Experience level: 2-5 safaris
Great people
All was good. From booking to payment. Ben was excellent. Best spotter. I will do again.
Email Kuria | 20-35 years of age | Experience level: first safari
The tour operator was amazing, very accommodative, kind and was there for us.
Gates adventure safaris any day any time! My first experience was at Nairobi National park seeing the white ryno, wild beasts and learning different types of animals with the help of our tour operator was
Email Pinkana Rest | 35-50 years of age | Experience level: 2-5 safaris
Great people and great safari
I booked a safari with Gates Adventure safaris..safari gates. communication, payments and felxibility was Ok. Vehicle was good. Lodges booked were good. I recommend this every time. Ben i will come again.
Email Mary kiarie | 35-50 years of age | Experience level: first safari
The best tour operator I've ever met.
I enjoyed everything about the trip. The whole team of Gates Adventures are heaven sent. Planning to go to Masai Mara.