Hail Tours Uganda
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Member Of:
- AUTO, UTB & UWA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $50 to $1,500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email nazeema101 | 35-50 years of age | Experience level: over 5 safaris
Great nature experience marred by unprofessional company
An amazing trip that was soured by, Doreen Kesiime, the owner. I was willing to overlook some of the more annoying/disappointing things.Like being harassed on a daily basis for proof of payment. I made a late booking-10 days b4 travel- on a Friday evening before a long weekend and informed Doreen the bank would therefore authorise the transaction on Tuesday. Despite this I received multiple messages on a daily basis during the weekend requesting proof of payment, repeatedly informing me about difficulties obtaining permits last minute, etc, all of which we were both aware of!
On arrival in Entebbe, Doreen was picked up joined the tour for the full duration. I was therefore expecting everything to go according to plan.Between her fielding numerous personal and work calls during game drives and walks in conservation areas, littering in conservation areas, making several inappropriate remarks( eg how she would report homosexuals to the police and going into graphic detail why she found anal sex disgusting, commenting that my preference for coffee made " a woman dry down there"), I decided her presence did not add value to the experience. Changes were made to the itinerary without discussing it or informing me- I did the Gorilla trek form a different location( only informed on arrival to Bwindi), only 2 of the 5 accommodations on my itinerary were booked( one was changed due to tracking from a different location).
Again,because I truly enjoyed the activities thus far on the tour( Chimpanzee tracking in Kibale, Queen Elizabeth National park, Batwa People community walk, Gorilla Tracking) I didn't make too much of a fuss.
The last straw however was being taken to an inferior accommodation then the one in the itinerary at Lake Bunyoni. This was the afternoon following the gorilla tracking when I was looking forward to a decent shower and bed to sleep in( not always possible at the other accommodations booked- at one lodge the drain was blocked and flooded the entire room)) What was infuriating was that this was the only stipulation I had made prior to commencing the tour when I picked up that the itinerary hotel did not match the website hotel. After the Bwindi changes , I was assured that the hotels booked henceforth were correct. A 3 hr standoff ensued with Doreen initially stating that the resort name didn't exist and was an error on her website( this despite seeing her view it on booking.com at dinner the night before!). She tried to convince me that we were at the correct place( the names were similar) When shown their website and availability, she continued to try and coerce me into staying there.Various reasons for the incorrect booking and not being able to book me into the original hotel were then given: a late booking, reading the name incorrectly, no funds available, the manager refusing to refund her, etc.I even offered to pay for the booking and she refund me in Kampala, which she refused. Out of frustration I requested to cancel the rest of the tour and be taken back to Kampala that evening.She eventually relented and I was taken to the hotel on my booking.It was unfortunate that a refund of approx $40 spoilt what was supposed to have been an extraordinary day. Or that I had to waste precious time to get the 3rd of the 5 accommodations I had paid for.
The positives remain the natural beauty of Uganda and the efforts and knowledge of the tour guide and driver, Nelson.
DE
Email Joan | 50-65 years of age | Experience level: 2-5 safaris
"Very professional and what you pay for is what you get "
An amazing trip organized by Hail tours uganda . Doreen was very flexible while we considered several itineraries. He was very responsive and provided us all the solutions we could ask for. The safari experience was really amazing. Gerald, was our guide in all the national parks we visited . He showed us remarkable dedication and made our exploration fantastic. There was no day, we didn’t enjoy observing the wild nature so close, thanks to his knowledge and experience. Gerald was so, kind , knowledgeable, polite and helpful in all the aspects of our trip.
we are so much grateful to Hail tours and their guide Gerald. Highly recommended if you want to have a unique and fantastic safari experience in Uganda use them !!
DE
Email Ingrid | 65+ years of age | Experience level: over 5 safaris
"Best tour operator with great value and services"
WOW! Can’t say enough how wonderful Hail tours was to book with! My husband and I found the company on this website and the moment I began communication with Doreen, the entire process was awesome. She told us everything we needed to do before hand and helped us along the way when we had inquiries. We had our guide Gerald ,took us around all parts of uganda! The process of doing a covid19 rapid test across was quick and easy too. My favorite moments included seeing a large heard of giraffes at murchison falls NP,, seeing the white rhinos, Elephants, seeing both leopards and lions hanging out in trees in the queen Elizabeth NP (lshasha sector) and just getting to know
more cultural information about uganda atlarge. Gerald was absolutely incredible, helpful and kind too and I HIGHLY HIGHLY SUGGEST booking with this company. It truly was a trip of a lifetime and I will forever be grateful for everything we experienced! We saw all of the big five and then some. Get ready for cheetahs, leopards, lions, buffalo herds, different types of giraffes, hyenas…everything! Oh and if you love birds too, this is the trip for you!
Thank you so much Doreen,Gerald and everyone at Hail .
NL
Email Sem | 50-65 years of age | Experience level: 2-5 safaris
A professional operator
Great team! Nelson was polite. He kept on going everywhere and not giving up untill we spotted lions and all animals.
The lodges were nice and the people around were so kind . We always felt at home.
We strongly recommend them for the care and hospitality!!!!
DE
Email Dani | 35-50 years of age | Experience level: 2-5 safaris
"Great Adventure!"
We did a gorilla track in Bwindi NP with Hail tours uganda
It was one of the best experiences in our life.
Thanks to Nelson our guide for everything, we really enjoyed!
We definitely recommend it!
Email Alfred | 65+ years of age | Experience level: over 5 safaris
"WILL definitely recommend!"
It was the best tour we have ever been to in Africa. In the last 15 years we have never had such a wonderful tour. Buffaloes,Elephants,lions,hippos etc were so amazing.
Lodges were so nice,Food was awesome and people were so kind. we really had an amazing tour in Uganda. One of my best trips in life.
FR
Email Paul | 35-50 years of age | Experience level: 2-5 safaris
"Excellent, knowledgeable , reliable, friendly and fast service"
Excellent! What an experience! Nelson from hail tours was a superb guide for our experience in uganda .
Nelson drove us very well. He guided us in all the national park's that we visited (Kidepo valley NP,murchsion Falls NP , Queen Elizabeth NP ,kibale NP, BwindiNP), and provided us with excellent services right from the start to finish. The company went a head and arranged a fabulous surprise for us to take home .
He was so helpful and used to make sure we got our lunch and dinner orders on time,helping us with the check out process at the end.
We saw many elephants as well as got to see loads of other wildlife. I can't recommend Hail tours uganda highly enough!!!! Thank you so much.
Email Matsiko | 20-35 years of age | Experience level: 2-5 safaris
I enjoyed every minute of my tour and all this was made possible because of hail tours
They have very good services, great customer care and treat clients exceptionally.
DE
Email John Koudela | 20-35 years of age | Experience level: first safari
Amazing experience!
Eight incredible days we spent in Uganda - the pearl of Africa. Every day was something special and that was thanks to the local travel agency Hail Tours Uganda, specifically Mrs. Doreen, with whom we communicated everything. She provided us with a great itinerary (especially Murchison Falls National Park and the gorilla trekking was fantastic) and two guides - Gerald and Angel who were also excellent. We can only recommend them!
Email Lennard & Bodine | 20-35 years of age | Experience level: 2-5 safaris
An unforgettable trip arranged in every detail possible
Uganda is a beautiful country with an amazing culture, wildlife and landscape. It surpased all our expectations and we are happy we booked with Hail Tours for this unforgettable trip!
Our guide was incredibly knowledgable about the country and the places we visisted. Also he cared for our needs in any way possible. As we are both vegan our guide helped us with our dietry requirements at every meal to ensure they would take it in account. Everything came with a personal touch which makes the experience even better.
The lodges are amazing and our 9-day itinerary was well planned as you will see a lot of wildlife (Big 5, giraffes, wharthogs, primates, birds, you name it) and a lot of the country (mountains, waterfalls, rivers, lakes, savannah, forrests).
Also did Hail Tours care for our needs as much as before the trip as during to ensure evertything was meeting our expectations and we had the best possible time we could think of. I would highly recommend Hail tours as per quality of the trip, communication from preperation to on-road travel and care throughout. Also their flexibility is amazing so if you are in need of any changes in your itnerary or some extra days because of flight schedules, they can accomodate very well!