Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 98
  • 4 star 7
  • 3 star 0
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 98 Reviews
John Koudela   –  
Germany DE
Visited: March 2024 Reviewed: Apr 3, 2024

Email John Koudela  |  20-35 years of age  |  Experience level: first safari

Amazing experience!
5/5

Eight incredible days we spent in Uganda - the pearl of Africa. Every day was something special and that was thanks to the local travel agency Hail Tours Uganda, specifically Mrs. Doreen, with whom we communicated everything. She provided us with a great itinerary (especially Murchison Falls National Park and the gorilla trekking was fantastic) and two guides - Gerald and Angel who were also excellent. We can only recommend them!

Lennard & Bodine   –  
United Kingdom UK
Visited: July 2022 Reviewed: Jul 30, 2022

Email Lennard & Bodine  |  20-35 years of age  |  Experience level: 2-5 safaris

An unforgettable trip arranged in every detail possible
5/5

Uganda is a beautiful country with an amazing culture, wildlife and landscape. It surpased all our expectations and we are happy we booked with Hail Tours for this unforgettable trip!
Our guide was incredibly knowledgable about the country and the places we visisted. Also he cared for our needs in any way possible. As we are both vegan our guide helped us with our dietry requirements at every meal to ensure they would take it in account. Everything came with a personal touch which makes the experience even better.
The lodges are amazing and our 9-day itinerary was well planned as you will see a lot of wildlife (Big 5, giraffes, wharthogs, primates, birds, you name it) and a lot of the country (mountains, waterfalls, rivers, lakes, savannah, forrests).
Also did Hail Tours care for our needs as much as before the trip as during to ensure evertything was meeting our expectations and we had the best possible time we could think of. I would highly recommend Hail tours as per quality of the trip, communication from preperation to on-road travel and care throughout. Also their flexibility is amazing so if you are in need of any changes in your itnerary or some extra days because of flight schedules, they can accomodate very well!

Chris&Olga   –  
Germany DE
Visited: July 2022 Reviewed: Jul 23, 2022

Email Chris&Olga  |  50-65 years of age  |  Experience level: 2-5 safaris

amazing holiday in an amazing country - thanks to Hail Tours
5/5

We just returned from our 15 day trip to Uganda with Hail Tours. Friends had recommended Doreen and I must say it was a perfect match.
Doreen did everything possible to cater for our individual requests and the result was an individual tour, that was extraordinary. After South Africa and Namibia (both were self-driven), this was our third safari and I must say it was by far the most authentic one. Uganda does have the necessary infrastructure for a nice and comfortable holiday (if you don't count the roads :-)), but is fortunately still lacking the downsides of mass tourism. The lodges were all very nice an comfortable and offered tasty and good food. Usually my stomach is pretty shaky, when I go to foreign contries, so I was a bit worried at first, but it turned out, that that was no problem at all. The local food, which we tried on several occasions, is cooked so long , that its not only tender, its also ready for "western stomachs". And every coupkle of meters you'll find stands with fresh fruit ranging from mangos to pineapples, bananas, ...
An absolute highlight for us was the Gorilla Trekking in Bwindi. Getting face-to-face with those primates without a fence, glas or anything else in between is an astonishing adventure. It's not cheap, but parts of the money go to the local communities thus saving the surroundings of the gorillas. The result is, that the overall population has increased again over the last 10 years.
Our driver and guide Gerald was also amazing. He seemed to know half of Uganda and whenever we arrived at a national park, he was immidiately in contact with the locals and knew right away which spots to go to and which not. And whenever we wanted a sudden change in the plan, he accomodated for that.
Bottom-line: For anyone planning a trip to Uganda, I can only recommend Hail Tours and Doreen without hesitation. While it is a small company, it offers an excellent and very personal service and what I also find very impoertant: The money you spend, stays in the country and thus helps the development of the country and the locals (we've seen first-hand, that that is the case with Doreen).

Omri   –  
Israel IL
Visited: June 2022 Reviewed: Jun 25, 2022

Email Omri  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing trip in Uganda with Sande
5/5

I had 4 days tour - Queen Elizabeth, Murchison Falls and Ziwa Sanctuary.
The plan was amazing. Sande (the guide) was planning it very carefully and professionally, he tried to adopt it to my interests and schedule.
He was very flexible and considering. Helped me to discover everything i wanted and also helped with costs saving and good accommodations / food.
Sande did a great job and we even were lucky to see lions in Queen Elizabeth and Murchison.
Will definitely book with them again.

Omri.

Gerald   –  
Germany DE
Visited: December 2021 Reviewed: Feb 18, 2022

Email Gerald  |  20-35 years of age  |  Experience level: first safari

Customer oriented, reliable, and trustworthy"
5/5

Our trip to Uganda and Rwanda were absolutely perfect.our guide in Rwanda was Adam. We loved his knowledge and expertise.He tried all his best to make our safari the best experience. Everything was just epic!
In Uganda our guide was Gerald and he too was so nice, humble, helpful ,kind and very knowledgeable about wildlife and Ugandan culture as well.

Hail tours picked beautiful places to stay in . Each hotel was so different , amazing and fabulous. I will book with them next time in future.
Doreen. k is your contact person at Hail tours Uganda and she always wants the best vacation possible for you. Don't wait to book with them . Highly recommended!!

Godwin   –  
United States US
Visited: January 2022 Reviewed: Feb 17, 2022

Email Godwin  |  35-50 years of age  |  Experience level: 2-5 safaris

"Great experience, highly recommended!"
5/5

Everything was perfect! We had a great experience. Our tour guide Gerald was incredibly , knowledgeable, charming, amazing polite ,kind,and patient .we were so lucky to have a chance to see all the big five and much more . It was all fun. The amazing hotels and the unbeatable treatment.!!

It's a great and very serious company that takes good care of and value their clients so much.

Thank you !
Doreen, Gerald.

Baker   –  
Netherlands NL
Visited: December 2021 Reviewed: Jan 5, 2022

Email Baker  |  65+ years of age  |  Experience level: over 5 safaris

"Great adventure trip with Doreen and Gerald"
5/5

We had a great experience, very well organised by Hail tours. They made a tailor made safari that exactly fitted what we were looking for .we visited Murchison falls Np, Queen Elizabeth, lake Mburo , Bwindi for Gorillaz, kibale forest Np.
Everything was well prepared., accommodation, transfers , food ,as well as description of the parks and other places to be visited. Our professional drive /guide Gerald was great,very knowledgeable, perfect in driving and the best guide to spot lions !.
He was always there whenever we needed him.
Communicationn and support provided by Hail tours (Doreen) was so nice and all the questions were dealt with .
The trip was a nice adventure.
Thank you so much Doreen and Gerald!!

lucky   –  
Poland PL
Visited: September 2021 Reviewed: Nov 7, 2021

Email lucky  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing!!
5/5

Our safari was one of the most interesting and extraordinary experiences of our life!
We enjoyed every moment and the whole trip exceeded our expectancy.
Our guide Gerald was a well trained person, a perfect driver:), a pleasant man to talk too. He made our safari safer and showed us all interesting aspects of each place we visited. We highly recommend him! Thank you so much hail tours Uganda.

Rosy   –  
United States US
Visited: September 2021 Reviewed: Nov 3, 2021

Email Rosy  |  20-35 years of age  |  Experience level: first safari

Once in a lifetime experience!
5/5

4-Day Gorilla Trekking with Scenic Beauty of Bunyonyi

My husband and I did this tour along side our driver Gerald and the owner Doreen. It was truly an amazing experience one that we shall never forget! Definitely something that everyone should have on their bucket list is to do the gorilla trekking! there is nothing in the world like it!!! We did the “midrange” and the accommodations were great and the food was amazing!

Our driver Gerald was so friendly and funny! We spent the entire tour laughing!! And Doreen is so kind and also hilarious!

I was 1000 times recommend this tour company!!!

We hope to visit again one day!

Elena Che   –  
Russia RU
Visited: October 2021 Reviewed: Oct 30, 2021

Email Elena Che  |  35-50 years of age  |  Experience level: over 5 safaris

The best service in Africa I had . Very intelligent driver , good lodges and the best Gorillas treck
5/5

The best service in Africa I had . Very intelligent driver , good lodges and the best Gorillas trecking , I saw them in 1 meter from my face .

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 98
  • 4 star 7
  • 3 star 0
  • 2 star 1
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Hail Tours Uganda, not SafariBookings