Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 35
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 35 Reviews
Alia   –  
Jordan JO
Visited: November 2025 Reviewed: Dec 25, 2025

Email Alia  |  35-50 years of age  |  Experience level: 2-5 safaris

If I can say more than excellent I would !
5/5

Preparing a trip to Africa is not an easy one , but dealing with horizon , their replies are always kind and patient , they provided an extra mile to make our stay wonderful

Thank you for taking care of all the small details and make our stay a joyful one

Michael Sommer   –  
United States US
Visited: November 2025 Reviewed: Dec 18, 2025

Email Michael Sommer  |  65+ years of age  |  Experience level: first safari

Could not have been a better expierience
5/5

Booking with New Horizon Africa Safaris was one of the best travel decisions we have ever made. From the very beginning, Emmanuel took the time to understand exactly what we wanted to experience in Rwanda and offered thoughtful suggestions that truly elevated our trip.

Every detail was flawlessly planned — from transportation and accommodations to daily itineraries that balanced adventure, wildlife, and cultural experiences. Seeing the gorillas was absolutely life-changing, but what made the trip exceptional was how seamlessly everything ran. We never felt rushed, confused, or unprepared.

Emmanuel’s knowledge of Rwanda, its wildlife, and its people is remarkable. He is professional, warm, responsive, and genuinely passionate about what he does. We felt safe, cared for, and welcomed every step of the way.

If you are considering a safari or custom African adventure, do not hesitate to book with New Horizon Africa Safaris. This was a once-in-a-lifetime experience, and we are already dreaming about returning.

Maria   –  
Spain ES
Visited: November 2025 Reviewed: Dec 18, 2025

Email Maria  |  50-65 years of age  |  Experience level: first safari

A top rate tour operator made our trip 5 stars
5/5

My husband and I wanted to visit Rwanda to see the gorillas, monkeys, and explore the country. After much research, we found New Horizon Africa Safaris. We contacted Emmanuel and told him what we wanted to see, and asked him to suggest any additional places we shouldn’t miss while in Rwanda. He provided a thoughtful list of destinations and experiences, and we quickly agreed on the perfect itinerary.

Booking with New Horizon Africa Safaris was an exceptional experience from the very beginning. Their website is easy to navigate, beautifully organized, and made planning our trip effortless. Communication was prompt, friendly, and incredibly professional — every question we had was answered clearly and quickly.

Emmanuel, our tour leader, was outstanding. He answered all of our questions in advance and made sure our 10 days were packed with unforgettable experiences. His professionalism, deep knowledge of Rwanda’s wildlife, landscapes, and culture, and his warm, engaging personality made every moment special. Emmanuel’s attention to detail, patience, and ability to anticipate our needs elevated the entire journey. He created an atmosphere that was both adventurous and incredibly comfortable, and his passion for sharing Africa’s beauty was truly inspiring.

New Horizon Africa Safaris delivers outstanding service, customized itineraries, and an authentic, thoughtful approach to travel — and Emmanuel truly embodies all of these qualities. I couldn’t imagine a better guide or a more memorable experience.

Highly recommended for anyone dreaming of a once-in-a-lifetime Rwandan adventure.

J&P   –  
United States US
Visited: September 2025 Reviewed: Nov 9, 2025

Email J&P  |  35-50 years of age  |  Experience level: 2-5 safaris

Good People, Amazing Experiences, Great Company!
5/5

My husband & I went with New Horizon Safaris for an Ibyiwacu Cultural Village Experience at the Gorilla Guardians Village and a Chimp Trek in Nyungwe National Park. It was the best-priced safari I found in our extensive search for these two activities.

Nshuti was our point of contact for coordinating our personalized, 3-day tour with them, and he was very responsive to my e-mails. He was also very open and accommodating, helping us tailor a tour just for us that fit our interests and budget.

Nshuti was also our tour guide and driver for the Cultural Village Experience. He was personable and patient, even teaching us some words in the native language of Rwanda and sharing much knowledge of the people and places he took us to. We really enjoyed our time with Nshuti.

Just a note...it can be loud in the car due to the noises of traffic, so just ask the drivers to speak louder if needed.

If you love indigenous people and their cultures, the Gorilla Guardians Village is a great experience and a worthy cause to support. You learn about the inspiring transformation of the native people from gorilla poachers to gorilla guardians. There are also many hands-on activities to try out. We had a blast trying on the clothing, getting pictures, helping to grind the grain, dancing, and even drumming! Jen was our tour guide inside the village, and she was sweet, knowledgeable and spoke English well.

Yuhi was the driver for our 2-day chimp trek safari. He was right on schedule for our pickup and literally went the extra mile---many extra miles--for us when we needed. It was an educational experience and honor to get to know Yuhi and his life experiences.

The chimp trek was amazing even though some of the terrain was rough. It was awesome to watch the chimpanzees in their natural habitat. We were lucky to find the chimps relatively quickly, and the guides were patient as we observed them, answering any questions we had. There are also porters available for hire during the hike. This is a separate fee, so bring cash if you can. The porters make the trek much easier by carrying bags, freeing up your hands for balance, and providing walking sticks and a helping hand to steady you or pull you up. Peter was our helper, and he was very thoughtful and attentive, making sure to be right there next to us whenever we needed help navigating the steps and muddy hill.

* Important Note: Most companies and individuals will accept American money. However, the Rwandan government does not acknowledge the value of U.S. bills that are older and have markings or tears, so please screen the bills you take and make sure you ask the company what year is the cutoff, so the money you bring is usable. Cash can be ideal for paying for tours and tipping.

The first vehicle we took was older, but the second vehicle was newer and cleaner. Also, my husband and I try to stay well-hydrated, so we needed a lot of water. Just ask, and they will provide you with the clean, bottled water you need.

We definitely recommend New Horizon Safaris, Nshuti, and Yuhi for those who want to see some of the highlights of the very clean and beautiful country of Rwanda! We felt very blessed to experience the remarkable creatures and people there.

Anna   –  
Poland PL
Visited: October 2025 Reviewed: Oct 7, 2025

Email Anna  |  35-50 years of age  |  Experience level: first safari

Reliable, trustfully and well organised.
5/5

’ve never thought that I could be so fascinated by nature in Rwanda. I had such a splendid experience during 1day Safari in Akagera National Park thanks to the New Horizon Africa Safaris. It was an amazing day full of surprises. Everything was well planned and organised. Our guide ( who was a taxi driver as well) explained to us all facts about wildlife in Rwanda. I would like to thank him for such a wonderful experience throughout. I really enjoyed the trip :-)

Nowadays, the travel industry has a very competitive environment and everyone offers almost the same price. So price is no longer a trigger that attracts customers. Engagement and high quality of services can do it and that’s why I recommend the New Horizon Africa Safaris as a partner for your travel.

I hope that one day I could come back with my family and once more travel with you.

Vanessa   –  
United States US
Visited: September 2025 Reviewed: Sep 21, 2025

Email Vanessa  |  35-50 years of age  |  Experience level: 2-5 safaris

Quick and Easy
5/5

I had a quick trip to Rwanda to see the gorillas. New Horizon took care of everything and it was quick and easy communication from the start. They also did my airport transfers. I recommend.

Rodrigo   –  
Spain ES
Visited: August 2025 Reviewed: Aug 30, 2025

Email Rodrigo  |  35-50 years of age  |  Experience level: 2-5 safaris

Safe, professional, 100% reliable and flexible.
5/5

Incredible Experience with New Horizon Africa Safaris – Highly Recommended!
This August, we had the chance to enjoy a truly unforgettable one-night safari with New Horizon Africa Safaris in the southern part of Rwanda. Our trip included an exciting chimpanzee trekking experience in Nyungwe National Park, the breathtaking Canopy Walk, and the newly opened zip line – all of which exceeded our expectations.
What really stood out was the professionalism and flexibility of the company. Due to a delay in our connecting flight, we had to reschedule the safari with less than 12 hours' notice. Despite the last-minute change, New Horizon Africa Safaris handled everything with amazing efficiency and kindness. They quickly reorganized the itinerary for the next day without any issues, which we truly appreciated.
A special mention goes to our guide and driver, Emmanuel. From the very beginning, he made sure we were comfortable, clearly explained the itinerary, and shared so much valuable information about Rwanda, its history, nature, and culture. He was not only knowledgeable, but also extremely kind and attentive, always ready to answer any question we had.
We couldn’t have asked for a better guide or a better experience. If you're thinking of exploring Rwanda, we wholeheartedly recommend New Horizon Africa Safaris – and if you can, ask for Emmanuel!

JeongHan   –  
South Korea KR
Visited: July 2025 Reviewed: Jul 31, 2025

Email JeongHan  |  20-35 years of age  |  Experience level: first safari

Worth it!
5/5

It's really worth it. Unforgettable memory. And the guide was also excellent.

Nate   –  
United States US
Visited: January 2025 Reviewed: Jan 16, 2025

Email Nate  |  20-35 years of age  |  Experience level: over 5 safaris

Efficient, well-organized, and seamless
5/5

I did both the gorilla trekking tour at Volcanoes NP, as well as a customized half-day Kigali tour with New Horizon. Both were executed flawlessly. Clear pick-up location and time, no issues with transportation, and my driver/guide, Theo, was so wonderful. If I do come back to Rwanda, I would use their company again without a moment of hesitation.

Allie   –  
Germany DE
Visited: September 2024 Reviewed: Sep 28, 2024

Email Allie  |  20-35 years of age  |  Experience level: 2-5 safaris

Great 2 day Chimpanzee trekking tour!
5/5

We had an amazing 2 days with Emmanuel. The 2 day Chimpanzee trekking tour allows you to get a little of everything Rwanda has to offer from history, culture, business, and nature. Emmanuel took care of everything and was very knowledgeable and a safe driver. Highly recommend this tour and thus company.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 35
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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