Image Travel Limited
Image Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- ¥ 41,127 to ¥ 51,409 per person per day (JPY, excl. int'l flights)
Reviews
Email Glenn Madzonga | 20-35 years of age | Experience level: first safari
Wonderful Experience with Serengeti Camping Safari
We arranged our safari last minute and Anita of Serengeti Camping Safari
immediately impressed me with the fast and thoughtful responses to my many questions. For me, this
company has the right balance of arranging everything no matter the delay of your booking. We had an
amazing time in Tanzania from the beginning to the end of our journey; hospitality is their key to the
services they provide. Our experience with Serengeti Camping Safari has been outstanding the whole
way through.
Email Annette Rothennburg | 65+ years of age | Experience level: first safari
Absolutely awesome and should be on everyone's bucket list
I cannot fault Leopard Tours. The drivers are extremely knowledgeable and kept us informed, answering our questions and explaining wherever necessary. The service they gave us was attentive and caring seeing that we were seniors. The whole experience was beyond my expectations and as I stated before it should be on everyone's bucket list. It was a truly magical and awesome safari. Thank you for giving me the opportunity of a lifetime special.
FR
Email Sébastien | 20-35 years of age | Experience level: first safari
Nice responsible tailor-made 9 days safari
Mwanje and Image met all our expectations for the organization of our private safari outside of conventional and overly touristy hotels. Our itinerary allowed us to discover the wild life of Kenya and to appreciate the kindness of its inhabitants in a calm and privileged setting. Nice detail: the warm welcome at the airport by Mwanje, the owner of the agency, before leaving directly with our super driver for 9 days, James, very friendly and dedicated. The quality of the guide is very important for a successful safari, as is the location of the camps in or near the parks. The iconic and essential Landcruiser was included directly in our package, a real plus. We chose a 9-day safari rather than a 5-day + beach, a choice that we really did not regret, time flies very quickly in these unusual landscapes. We directly booked our plane tickets.
Reply from Image Travel
Posted on Apr 9, 2020Jambo Sébastien,
Thank you for booking your Kenya safari with Image Travel Limited.
We are glad that you loved the safari experience and appreciated your fantastic tour driver/guide James , the unbelievable variety of wild animals ,the comfortable 4 x 4 Jeep and the beautiful safari lodges / tented camps.
We are proud of your 5* safari service rating!
Email Hassen | 20-35 years of age | Experience level: first safari
Excellent service
Very well organized. Assisted from the moment we contacted the team, to finalizing our booking we even received calls on the holiday to make sure the room was upto standard and if we settled in.
Great service
CA
Email Dean Drysdale | 35-50 years of age | Experience level: first safari
Fantastic
I did the three day safari with fly in fly out of Nairobi to Masai Mara, with lodge accommodations. I booked this on short notice and communication was very fast and efficient, everything was as better then expected, the flights, the lodge was spectacular and the guide was friendly and knowledgeable. Would recommend and will be using them again
Reply from Image Travel
Posted on Apr 9, 2020Hello Dean
We are happy that you loved your 3 days Masai Mara safari with a stay at Mara Serena Safari Lodge and did indeed the safari exceed your expectations..
Thank you for appreciating
Our safari team is honored by your 5* rating
AE
Email Nagi Atallah | 35-50 years of age | Experience level: first safari
amazing experience and very safe
Mwanje was very professional to plan the itinerary and suggestions. Joseph my guide and Driver in Mara didn't make me miss any animal. He is professional, safe and very friendly
Reply from Image Travel
Posted on Apr 9, 2020Jambo Nagi
We are glad that you loved your 3 days Masai Mara private safari with a stay at Mara Serena Safari Lodge and did indeed exceed your expectations..
Thank you for appreciating with a mention of your Driver / Guide Joseph...
Our safari team is honored by your 5* rating
Email Wilmari | 35-50 years of age | Experience level: over 5 safaris
Unforgettable experience and lasting memories made at Twiga
We loved Twiga Travel from the minute we arrived. The staff is very friendly and extremely knowledgeable about their surroundings. We really felt at home for the duration of our stay. The rooms are tranquil, very luxurious, comfortable and clean. The game drives in the Kruger National park were superb with our guide who informed us of the amazingly rich diversity of the wild life. This was an out of this world experience. Twiga made sure that this special holiday was totally unforgettable with loads of memories to keep. They went above & beyond for us and we can’t wait to return.
US
Email David Millary | 50-65 years of age | Experience level: over 5 safaris
An experience of a lifetime
The tour outfit was very professional and communication was excellent throughout. Result was an excellent safari experience that was commensurate with what we paid.
Reply from Image Travel
Posted on Apr 12, 2020Jambo David,
We are glad that you loved your 3 days Masai Mara private safari with a stay at Mara Serena Safari Lodge and did indeed exceed your expectations..
Thank you for appreciating with a mention of your Driver / Guide Joseph...
Our safari team is honored by your 5* rating
DE
Email Sebastian | 35-50 years of age | Experience level: 2-5 safaris
Agency responsive and flexible but guide far below expectations
We did an 8-day safari with Image Travel Limited. The agency was very responsive and flexible in designing a trip according to our preferences. The lodges were very good and met our expectations. We booked a safari van (not the Land Cruiser option), which was generally a good decision, although the particular vehicle was a little run-down.
On the negative side, we were not overly happy with the guide. The itinerary specified that the tour includes an "experienced guide", however, our guide turned out to be no more than a driver. For most parts he was friendly and also drove us everywhere as specified, but he was certainly not the type of guide you would expect on a safari. His knowledge of the parks and the animals was only rudimentary. It was also disturbing that he repeatedly provided incorrect information when he didn't know something we asked about, rather than simply saying that he doesn't know. We were also puzzled by some behaviors that we found inappropriate for a safari guide (e.g., phone often rang during the game drives, speeding in the parks, attempts to talk us into later starts in the morning). On our previous safaris (in different countries and with different operators), the guides were very skilled at spotting animals, shared our enthusiasm about the nature and had some interesting stories to tell. Unfortunately, this was not the case during this tour.
Reply from Image Travel
Posted on Apr 9, 2020Dear Sebastian Uhrich,
Thank you for your summary observation of your driver / guide Jeffery during the 8 Days Safari.
We regret that your driver / guide did not meet your expected safari guiding standards.
Jeffery has 10 years of safari guiding experience and we have many positive 5* reviews on his safari service from our guests.
Our main disappointment was that you did not notify our office on your dissatisfaction with Jeffery,however much we kept in touch during your safari.
If you had notified us of this at whatever point on safari , we would have provided another driver / guide instead.
That you went for 8 full days without communicating to our office about it is regrettable.
Our company policy is that you communicate any dissatisfaction with our office immediately it occurs so that we can rectify it immediately...!
Email Gail | 50-65 years of age | Experience level: over 5 safaris
Fantastic can not rate them high enough! A must fo!
All communication was professional polite and timeous. The entire day surpassed my families expectations and can not rate them highly enough for their knowledge, patience, and bush craft, and attention to detail. A must for any traveller to Matopas!