Safari Jeep ready for departure
Africa Marvel Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Kenya Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $130 to $450 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Fan CHEN | 35-50 years of age | Experience level: first safari
Very trustworthy
We visited the Maasai for two nights. We stayed at the Lodge. It is a tented lodge with about 24 tents. The lodge itself and everybody that work there was great! The temp was very spacious and had everything we needed.
We went on two full day safaris and a half day safari during our time at the Maasai Mara. Our guide, Joe, was fantastic and we saw all of the big five animals. He was very willing to wait until we got our full fill of viewing of each animal. He also had a lot of information about the animals and the flora and Fana of the area. I’m a Sara was very beautiful and the safari were very relaxing. We enjoyed our time there.
Email Diane B | 65+ years of age | Experience level: first safari
Unreliable !
A tour group of 11 adults, we paid the full cost of a 12 days safari in Kenya and Tanzania. We had great tour guides and accommodation BUT, we waited for hours at the Tanzanian Border, there were no drivers to meet us. Our park fees for Serengeti had not been paid, more extensive delays until finally they were paid by a member of our tour group. We then found our Accommodation and Park Fees had not been paid in other locations. Despite frequent phone calls and many promises no payments were made without delays and pressure. We had to abandon our tour and return to Nairobi. We have had promises of refunds for our additional expenses, but so far no refunds have come from Africa Marvel.
Email Peter Buchanan | 65+ years of age | Experience level: 2-5 safaris
In my experience, I felt deceived and misled by this company.
Our 12 day tour had some highlights (mostly the animals), but many lowlights including non payment for accommodation and park fees and extensive delays at border crossings.
We had paid in full for our 12 day tour prior to departure, but continually had problems with accommodation and park entry due to non payment by Africa Marvel. Every time I called them while on tour to find out the problem, the owner was at the bank trying to arrange finance to keep our tour running. It seems all the money we had paid was being used to keep the business afloat, and not provide the tours we paid for. Even our 4 day tour to Rwanda to see the gorillas was cancelled the NIGHT before we were due to leave, despite promises made during the previous week all was on track. It was finally admitted by Africa Marvel that they never made ANY of the bookings for this tour, despite taking our full payment. Everything they have been telling us was a lie - they have been behaving criminally and should be put out of business before they can take other peoples money.
Of course, they have promised (many times) to repay all monies owed to our group, but deadlines have come and gone, and they have made no real effort to repay, and we don't hold out any hope of seeing our money.
Do yourself a favour and steer clear of them.
Email Ray | 65+ years of age | Experience level: first safari
Beware beware beware, never again
In a group of 11 and we all paid in full for a Safari holiday to African Marvel. Expecting a holiday to remember but what we got was their management not paying hotels, lodges and park fees and we lost big chunks of time where we should have been viewing Kenya and Tanzania wonders. What we got was hours waiting at park entries, or in hotels not being able to leave because the bill wasn't paid by African Marvel. Tourism is very important for Kenya and Tanzania but this experience has left a bad feeling and we have told family and friends our experiences, a nightmare of failed promises by management. That said the guides were amazing, hotels, lodges, food were also amazing. Even the guides weren't getting paid and relied on our daily tips to survive. So based on my experience, do not use this company, find a company that you can trust. Yes we paid in full but that doesn't guarantee a flowing, wonderful holiday with beautiful countries, animals and locals. Find a financial operator that does put your money into your holiday. Beware, please beware.
Update, now been over 3 weeks and no promised money has been transferred from African Marvel to our group. All words and clearly no action or no care!
Email Sue Low | 65+ years of age | Experience level: first safari
Buyer beware, our trip turned into a nightmare of delays and non-payment of services promised.
I gave my review two stars to firstly acknowledge the great tour guides and hosts at our accommodation venues. The accommodation 'camps' were outstanding, the people went out of thier way to make us cared for, and the food was good and plentiful. The second star is awarded to the experience in the Game Parks themselves; animals appeared and behaved as expected. As a biologist, I could not have been happier with the experiences in these Parks. However, the integrity and reliability of African Marvel and their principle executives left a lot (everything) to be desired. It was humiliating for everyone to be waiting around at borders and accommodation sites for paymentd to be received from 'head office'. On the last occasion in Kenya, the manager of the site let us travel on and claimed that our accommodation at his beautiful site had been paid. We believe that this was not the case, and that he was being gracious rather than enduring the embarrassment of 11 of us being held 'hostage' to Marvels poor performance. As he said "this does not reflect well on our country".
Email Pam Buchanan | 65+ years of age | Experience level: 2-5 safaris
Our holiday of a lifetime ruined by the lies and deceit of Africa Marvel.
The twelve day Safari of Kenya and Tanzania was marred with delays, a feeling of being held “hostage” at each junction of the trip until accommodation and game parks were paid; sometimes by Marvel after much pressure being applied, and from us (for a second time!) to ensure that we did experience some of what was promised to us in our itinerary.
Our family group and friends, totalling 11 people, had paid in full and in good faith that the services would be provided as booked.
It was evident that Marvel was stringing us along financially and emotionally, promising us a
refund of the services not rendered, totalling USD30,000.
Not one cent of that huge amount of money, that our group could ill afford, has been paid back. We are still waiting!
Cutting short the safari as once again the accommodation and park fees were not paid for, we returned to Nairobi early.
Even more bad news as the Rwanda 4 Day Tour to experience the Gorillas and the Golden Monkeys for the 6 of us an absolute once in a lifetime “bucket list “ paid to Marvel was NEVER booked at all. When pressed further about this tour he admitted the day before that he had done nothing. We were devastated! It was clearly fraud!
The emotional and financial stress, the uncertainty and betrayal is the key element I have taken from dealing with this company.
We thought we did our due diligence in going with this company, but that proved to be an absolute nightmare on so many levels.
Be so aware!
NL
Email Tiago & Cassi | 35-50 years of age | Experience level: first safari
Patrick was the best guide we could've asked for!
Communication was seamless, price was competitive/comparable to similar offerings from other tour operators, logistics were seamless (and when they couldn't, staff was helpful and empathetic), the tour delivered exactly what it promised (allowing also for some desired flexibility) and our guide and driver couldn't be better – Patrick is the best!
HU
Email Kitti | 35-50 years of age | Experience level: first safari
Unforgettable Masai Mara Safari with Africa Marvel Tours
We had an amazing three-day safari experience in Kenya’s Masai Mara with Africa Marvel Tours. Everything was perfectly organized, and we were absolutely satisfied. Our guide, Patrick, was outstanding—knowledgeable, friendly, and always punctual. He shared fascinating insights about the animals and drove very safely throughout the trip. The vehicle was clean and comfortable, and Patrick took us to the best spots in the reserve. We were lucky to see almost all the major wildlife (except for the leopard and rhino), which made the experience even more memorable. Highly recommended for anyone looking for a professional and fantastic safari adventure!
IT
Email Enrica | 50-65 years of age | Experience level: first safari
Africa Marvel Tours. Attentive, reliable, and professional.
Massimo and I spent six days in Kenya in July. Masai Mara, Lake Nakuru and Amboseli.
Thanks to Zunira of Africa Marvel Tours, we created our tailor-made trip with patience: ours, but especially hers! She supported us and guided us through our choices, suggested and booked excellent lodges for us, advised on the itinerary, and answered our questions. Africa Marvel Tours was prompt in their responses and attentive to our needs. The field experience with the guides was also excellent. Philip and Francis accompanied us with professionalism and kindness during our wonderful days in Kenya. Philip was a highly skilled driver, and Francis was our Italian support, allowing us to fully appreciate the world around us.
We spent magnificent days, seeing the incredible wonders of Kenya's nature, the Big Five, and experiencing the lodges and camps. The encounter with the Maasai was special and will always be cherished, as is the beauty of the Maasai Mara (the hills, the acacia trees, the thousands of wildebeest—I could write for hours about lions, cheetahs, a shy leopard perched atop a tree, the jackal, my favorite, antelopes, gazelles, and more), Lake Nakuru with its rhinos and thousands of birds, and Amboseli National Park, with Mount Kilimanjaro in the background, and its magnificent elephants and hippos.
We discovered a lush, exuberant, vibrant nature and met cheerful, professional, and capable people.
Thank you to all the staff for the wonderful experience you gave us.
US
Email Lou | 50-65 years of age | Experience level: first safari
Friendly and very knowledgeable
Everyone we dealt with was very friendly and very knowledgeable. Even when the airline lost one of our bags Africa Marvel went out of their way to make sure our bag was found and delivered to us within 48 hrs. This tour company gets full marks for their service. Highly recommend using them. The guide was easy to understand in English and he never rushed us. If we wanted to just sit and look at the animals that’s what we did.
