Reviews

Sort By: Date Most Helpful Rating 11-20 of 96 Reviews
Mike   –  
United States US
Visited: May 2024 Reviewed: May 23, 2024

Email Mike  |  35-50 years of age  |  Experience level: 2-5 safaris

Logistics were perfect, tour was perfect, and Ronald was so cool!
5/5

I wrote to 3 different tour operators for a gorilla experience in Bwindi. On safaribookings.com, the prices were all pretty comparable, but I picked 3 companies with trips that generally matched the tour we were looking for. Of the 3, only 2 wrote back, and only Frena wrote me back within 24 hours. Fred was great at responding to my messages quickly, and was able to secure gorilla permits quickly. He was also able to accommodate my requests to change the itinerary without any issues. The day before our trip started, he messaged me on WhatsApp and put me in touch with our driver/guide Ronald. On the day of the tour, Ronald showed up exactly on time, and took wonderful care of us for the next few days. He was super attentive and was always available for anything we needed. Unlike some other tour guides we’ve been with in Africa, he was never on his phone, and he was always available to engage with us and help us in any way we needed. And even though the gorilla trekking is all organized by the Ugandan Wildlife Authority, I just want to say that too was great. In hindsight, knowing how smooth everything went, I wish we booked more time in Uganda/Rwanda. While I can’t comment on the dozens of other companies offering tours to Bwindi, I can say for sure that Frena Adventures is a no-brainer.

Peter   –  
Germany DE
Visited: May 2024 Reviewed: May 6, 2024

Email Peter  |  20-35 years of age  |  Experience level: 2-5 safaris

Great two day tour from Kigali!
5/5

I did an unforgettable 2-day Golden Monkey (Volcanoes NP) and Gorilla Trekking (Bwindi) Tour. The booking process was simple and all my questions were answered quickly. Payment process was exceptionally good, as the payment provider even allowed transferring the downpayment via PayPal and the remaining balance could be payed in Euro. Contact with the guide/ driver was initiated the evening before the tour - which seemed a bit close to the start but worked out fine. My guide/ driver (Farouk) is very experienced, considerate and an excellent driver - even in the challenging road conditions during raining season. I highly suggest this company, tour and guide.

Dee   –  
Canada CA
Visited: April 2024 Reviewed: May 4, 2024

Email Dee  |  20-35 years of age  |  Experience level: 2-5 safaris

Do not hesitate to book with Frena
5/5

I had a wonderful 3 day experience with Frena. My initial communication was with Fred who was very quick to answer any inquiries. I had a seamless pickup from my hotel in Kigali and then went to both Bwindi and Volcano National Park to see the gorillas and golden monkeys. Accommodation and food was great. My guide and driver Ronald, was very friendly and knowledgeable and made me feel safe during the 3 day trip. He helped me take photos during the trip and also graciously made a couple of extra stops to try jackfruit and buy coffee beans. Highly recommend booking with Frena for a great travel experience!

Steve L   –  
United States US
Visited: March 2024 Reviewed: Mar 31, 2024

Email Steve L  |  50-65 years of age  |  Experience level: 2-5 safaris

Frena was very responsive and replied to each of my requests immediately.
5/5

Frena Adventures provided great service. Ronald, my driver, was friendly and helpful, and a safe driver. He was very ready to talk about any subject, which is helpful for passing the time in the car.

I went to Nyungwe NP in Rwanda and had a very good trip. Frena took care of everything. I only had to pay for drinks. I saw great wildlife.

Jemina   –  
Finland FI
Visited: February 2024 Reviewed: Feb 25, 2024

Email Jemina  |  20-35 years of age  |  Experience level: first safari

Fantastic tour
5/5

We managed to book a last minute tour to Murchison Falls National Park for two days and it was perfect.

Our guide picked us up from the hotel and drove us to the park. There we got to do a boat tour and see hippos and elefants.

Then we went to a game ride and saw buffalos, oribis, giraffes, lions and elefants.

On the next morning we saw more animals and visited the Rhino sanctuary.

I couldn't be happier, our tour was perfect! Thank you!

Juhani   –  
Finland FI
Visited: February 2024 Reviewed: Feb 25, 2024

Email Juhani  |  50-65 years of age  |  Experience level: first safari

Excellent service
4/5

Very reliable and good service. Our guide/driver was experienced at guiding and was able to create a safe and exciting trip for us.
Good value for the money.

Sai   –  
United States US
Visited: February 2024 Reviewed: Feb 14, 2024

Email Sai  |  20-35 years of age  |  Experience level: first safari

Very good experience
5/5

We did 4 day gorilla trekking in Uganda tour and it was great! Our guide Ronald was friendly. There was a minor problem with the hotel in Uganda but they went overboard and made sure we had a great experience in Rwanda. The whole trip was really memorable to us

Kai   –  
Germany DE
Visited: February 2024 Reviewed: Feb 10, 2024

Email Kai  |  50-65 years of age  |  Experience level: 2-5 safaris

Amazing animals in an amazing environment
5/5

This tour was an amazing experience form the start till the end. Starting in Akagera we had a great time in Akagera NP with lions, elephants, zebras, impalas, giraffes and one leopard. At lake Ihema we observed lots of birds, crocodiles and hippos.
In the mountains of Bwindi NP we had a "once in a lifetime" encounter with a gorilla family, already shortly after we entered the rainforest. It was just breathtaking to visit these powerful creatures in their natural environment. The preparations with hiking boots as well as the rain protection clothes really paid-off.
The organization of Frena Adventures was perfect, our guide Ronald a considerate partner in all situations. The lodges were simply wow and the service always on top.
If you do this tour it is recommended to apply for an East Africa visa in advance since this will shorten your time at the border between Ruanda and Uganda.
All in all we are very happy that we did this tour with the team of Frena Adventures!
Heike, Felix and Kai

Elias   –  
Norway NO
Visited: January 2024 Reviewed: Feb 2, 2024

Email Elias  |  35-50 years of age  |  Experience level: 2-5 safaris

Great and efficient gorilla trekking
5/5

This tour was exactly what we were looking for!
We wanted an efficient and smooth trip to see the gorillas up close, so we flew into Kigali (Rwanda) enabling us to see this amazing (and safe) country. However, Gorilla trekking in Uganda is both cheaper (~50% of permits in Rwanda) and offer multiple different opportunities to be sure you see them, but that does not mean you need to fly in and out of Uganda. Highly recommend flying to Kigali and driving the 2-3 hours across the border.
Frena Adventures delivered on all metrics; airport pickup/drop off. Nice driving in a decent car, nice lodges with good food (catering for gluten intolerant meals).
Our guide, Roland, made the many hours in the car feel safe and enjoyable. Thank you for everything - highly recommended for other tourists interested in Gorilla trekking!

Nicoletta   –  
Switzerland CH
Visited: January 2024 Reviewed: Jan 28, 2024

Email Nicoletta  |  20-35 years of age  |  Experience level: first safari

Truly an unforgettable experience
5/5

This has been my best trip ever, and that’s also thanks to my lovely guide Ronald. Form the pickup day, everything ran super smoothly, the trip organisation was perfect and Ronald did everything he could to make my journey comfortable, fun and enjoyable. I can recommend this to anyone and I myself hope I can go on more trips with Ronald and Frena Adventures again. Thank you so much for this wonderful experience!

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 1
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