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5.0/5

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  • 5 star 91
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 1

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Jayanti   –  
United Arab Emirates AE
Visited: June 2023 Reviewed: Jul 2, 2023

Email Jayanti  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Jayanti and not that of SafariBookings.
Soured our hard earned vacation
1/5

Fred and Eddie have managed to sour our hard earned trip to Rwanda and Uganda.
I booked the 5 day mid-range itinerary with Frena. I sent our tickets to Fred as soon as i booked it (a month ahead of our trip), he ignored our flight time and added chimp tracking, which we only got to know, was never possible after meeting Eddie, the tour guide. He refunded the money but was so vague and indirect and not sorry about this and rudely told me to research pricing of the chim tracking.
The car was a very uncomfortable van, making the long drives uncomfortable and unsafe! the front seat snapped back multiple times on my husband’s feet. Eddie never apologized, never did anything about it. Even the roof that was propped up for the game safari, came slamming down and thankfully we werent standing at that time, all because he forgot to engage the safety lock and again, never apologized.
Eddie had no interest in communicating the plan of the day, change in plans, any delays etc, we just had to figure it out. Day 2, i asked him about lunch enroute and he told me we will have late lunch at the lodge, we reached at 5pm, and due to his communication mishap, they had not prepared lunch. All he said was “why dont you have an early dinner by 6?” No apologies again.
The last day, he made us leave our lodge at 6:30 for a 6 hour drive, reaching the airport 5 hours before our flight (im sure he knew they dont even let you in) under the pretense that we may get traffic, when he actually wanted to get to Kampala sooner.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 91
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 1
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