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African Sunsets Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2021)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
MW
- Price Range:
- $35 to $150 ppper person per day (USD, excl. int'l flights)
Reviews
Email Sue | 65+ years of age | Experience level: 2-5 safaris
Hugely disappointing
We were constantly down-graded with accommodation, itinerary changed.
Sunsets refused our calls or just didn't respond.
It was a physically & emotionally exhausting safari, projected hours of travel on corrugated tracks vastly underestimated.
Sub-contracted by TourRadar, they cut & pasted our paid for itinerary, under-delivered and caused huge stress to all 7 on our tour.
Don't travel with this company.
Email Christine Holmes | 65+ years of age | Experience level: first safari
Poor communicators, frustrating with many changes
We felt that communication was a huge issue in dealing with Sunsets during the tour. There did not seem to be a single point of contact for the group (e.g. various contact points via Gladys, Haron, Lucy, using the Messages function in the booking app). There were times when calls were not taken, and promised return calls not received.
Changes to the itinerary prior to the tour were not specifically pointed out, and still there were more changes during the tour that were not communicated - these changes impacted some of the key highlights that we had all expected from the original itinerary we had paid for.
It was emotionally and physically exhausting having to deal with all the recurrent problems during the tour, even till late at night.
Initial itineraries indicated that a meeting would be held on Day 1 at 18:00 with the guide and that all members of the group should attend that meeting so as not to miss out on any critical information. This did not occur - we met our guide at the start of day 2. He was surprised to have 7 people on the tour in one vehicle and also at the amount of luggage - which was a problem for him to accomodate safely and securely. No ”PRE-TOUR” information was provided about luggage or clothing requirements, although this had been requested by many of the group members. This resulted in the tour truck being overcrowded with luggage.
There was confusion about where the tour ended - Arusha or Nairobi. 4 of the 7 people on the tour had confirmed that the tour was to end in Arusha and it was up to them to arrange return either to Nairobi or elsewhere. This was not consistent with the name being called a “Circuit” and as it transpired, it became clear (once on the tour) that we could have all been transported back to Nairobi by road to end the tour - but this was not known to those of us who paid additional money to fly from Arusha to Nairobi.
The drivers/tour guides in both Kenya and Tanzania were friendly and helpful, but they were not employed by Sunsets and had limited ability to fix operational issues - other than be the go -between with the company. However the safari drives were good and we saw lots of wonderful animals thankfully.
I would recommend being very careful about arranging a tour with Sunsets of Africa based on our experience.
We had booked through Tourradar who did help us with some monetary compensation on our return - as all 7 of us agreed we had not received what we had paid for.
Disclaimer
- All corporate and/or tour info is provided by African Sunsets Travel , not SafariBookings
- The tours offered by African Sunsets Travel are subject to their terms & conditions