Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 36
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 36 Reviews
Abby & Shak   –  
Australia AU
Visited: September 2023 Reviewed: Sep 15, 2023

Email Abby & Shak  |  20-35 years of age  |  Experience level: over 5 safaris

Well organised and very attentive to clients requests
5/5

We had a great experience doing the Gorilla Trekking in Uganda. Freka helped us book the tour seamlessly and Farouk our Tour Guide was great on ground from day one. Would highly recommend to anyone wanting to make their Gorilla Trekking dreams come true!

Soleil and Eddie   –  
Netherlands NL
Visited: August 2023 Reviewed: Aug 22, 2023

Email Soleil and Eddie  |  35-50 years of age  |  Experience level: 2-5 safaris

Loved it!
5/5

Freka African Holidays (Emily) was very flexible in helping us design our itinerary. We asked a few agencies but Freka included the most activities and had the most compatible price. Sometimes we felt a bit insecure about booking directly and paying the deposit and had to ask about our status.

We did a 9-day tour through Uganda and were picked up and dropped off in Rwanda. Our tour included: Lake Mburo (game drives and boat tour), Kibale (chimpanzee trekking and swamp walk), Queen Elizabeth National Park (game drives and boat tour), Bwindi (including gorilla trekking and Batwa experience) and Lake Bunyonyi (boat tour). We choose the budget option for accommodations but they were all very nice and all our food and drinking water was also included. Our guide Frank was friendly, kind and a good driver (O my..., we could not manage to drive those dirt roads ourselves). We really enjoyed our experience in Uganda! And we would recommend it to everyone!

Alice   –  
Brazil BR
Visited: July 2023 Reviewed: Aug 8, 2023

Email Alice  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing tour provided by Freka African Holidays
5/5

I have just returned from a 5-day trip in Uganda and Rwnda organized my Freka African Holidays and had an amazing experience!
At first I was going to travel solo and had already made all arrangements (including paying the 50%) to Freka, and when a friend of mine decided to join the trip, Emily at the office assisted us and everything worked out.
Our guide Gerald was fantastic and made us feel safe and taken care of during the entire trip. Gerald knows his way around Uganda and Rwanda without even needing to use a map, and is very knowledgeable about the parks and wildlife. He made sure we had an amazing experience and spared no efforts for us to see wildlife and make sure we arrived in time for all scheduled activities. Gerald is also a very good driver.
When doing research on tour agencies, Freka stood out because of the itinerary and price. In 5 days (departing from Kigali and arriving back in Kigali) we did Volcanoes National Park (golden monkeys), Bwindi (gorillas), Lake Bunyonyi (the boat ride was amazing, we even saw an otter), Queen Elizabeth NP (boat ride and game drive), Kalinzu (chimps) and Akagera (game drive and boat ride).
We chose the mid-range accomodation, as the price difference from the budget option was small, and all hotels were excellent. In two ocasions (Bwindi and Akagera) our original accomodation was full, so we stayed in the alternative options, which ended up being excellent. All hotels were in great locations, very clean and comfortable and the food was amazing everywhere.
As two women travelling, we felt safe the entire time.
I highly reccomend Freka and the 5-day tour in Rwanda and Uganda, as we could see and do a lot of things, without having to rush anything. If I had more time, I would have loved to stay extra days, especially in Akagera, but having only a few days, this tour was perfect.

Patrick   –  
Germany DE
Visited: July 2023 Reviewed: Jul 19, 2023

Email Patrick  |  20-35 years of age  |  Experience level: first safari

Amazing 5-days Rwanda and Uganda wildlife tour
5/5

Rwanda and Uganda with Ronald. I had an amazing time seeing golden monkeys in Volcanoes NP, gorillas in Bwindi and chimpanzees in Kalinzu forest. I also saw loads of savanna animals during game drives in Queen Elisabeth and Akagera NP.

Ronald is a super fun and helpful guide and I am really enjoyed his company and skillful navigation of the Ugandan speed bumps ;)

Vanja   –  
United States US
Visited: May 2023 Reviewed: Jun 1, 2023

Email Vanja  |  35-50 years of age  |  Experience level: over 5 safaris

Great gorilla sighting experience
5/5

The communication was great from the beginning to end.
I am very impressed with the care the gorilla habitats and the gorillas are given. I love the fact that they are completely unbothered by human activity since so much care is placed into their well being.
It was truly a dream come true to get to experience something like this.
I booked a luxury tour and both of our luxury accommodations were great. I was really impressed with the level of service at the 4gorilla Lounge.
Our vehicle was unreliable….. there was leaking break fluid, flat tire, seat belts didn’t work, and there was no AC. It would have been nice to be able to close the windows especially during the long drives on dirt roads.
Our drive was longer than usual because a bridge collapsed, but it was still an interesting experience.
I forgot my tripod in the vehicle and my driver dropped it off at my hotel the very next day- so kind of him.
The only thing I would change would be to maybe add a bit more education about Uganda’s history, way of life, customs, etc while on the tour, and upgrade the mode of transportation.

Faith   –  
United Kingdom UK
Visited: February 2023 Reviewed: Mar 2, 2023

Email Faith  |  20-35 years of age  |  Experience level: 2-5 safaris

THE BEST TOUR COMPANY & THE BEST GUIDE WE LOVE FREKA!!!
5/5

My boyfriend has wanted to do a Gorilla treck for many years but I have always been concerned about safety and also the price of the tour. I wanted to book something memorable for his 30th birthday and so I reached out to a few providers to find out a little bit more information. From the very beginning Freka stood out. Emily in the office was amazing at helping me put my dream route together and advising me on things that I shouldn’t miss! The communication was excellent and Emily really helped me to feel at ease throughout the whole process. We booked the 4 day itinary that included the trip to the gorillas as well as a chimp treck and the kwaszi Chanel. The price of the trip was absolutely incredibly I was worried that maybe we may loose value in the lodges but everything felt very high end.
When we arrived we met our tour guide Gerarld. We have travelled to over 50 countries as a couple and we have to say that our experience with Gerald as a guide was really one of the best! He m my by ade the experience so special and always went above and beyond to make sure we were happy! Gerald understood the things we were interested in and took us to activities that were not included in our itinerary such as the trip to the equator. These things went on to be some of the high lights of the trip and wouldn’t have been possible without Gerald. Gerald also ensured we got a great group for the gorilla treck that matched our fitness levels as a result our gorilla experience was so much better than we could have ever imagined! If you can request Gerald as a tour guide I would definitely recommend you do so! We have been on safari previously and Tanzania and didn’t have a great experience with our tour guide so it’s very important to get a guide you are happy with! Uganda as a country felt very safe and the people were so friendly and passionate about making your Uganda experience an amazing one.
So to sumarise if you are looking to book a safari in Uganda / Rwanda or Tanzania Freka is the company you should book with and hopefully you are lucky to have Gerald as your guide!

Martha   –  
United States US
Visited: February 2023 Reviewed: Feb 22, 2023

Email Martha  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable
5/5

Went on a gorilla trek in Bwindi Impenetrable Forest with Freka. Was such a special trip! Freka was professional, responsive, reliable, and fair. Our guide, Jared, was very kind and helpful. The accommodation was fine for the price (we chose the budget option) and everything ran smoothly. I recommend this outfit to anyone looking for an affordable, spectacular mountain gorilla trek.

Leanne Horobin   –  
United Kingdom UK
Visited: January 2023 Reviewed: Feb 16, 2023

Email Leanne Horobin  |  20-35 years of age  |  Experience level: 2-5 safaris

Incredible gorilla encounter
5/5

We had a fantastic trip with Freka to go gorilla trekking. Our guide Farouk was lovely and very knowledgeable. The Lodge in the mountains for the night before the gorilla trek was lovely, with stunning views across the valley to bwindi forest, and the food was amazing. The highlight of the gorilla trekking was an awe-inspiring experience to be so close to a group of wild gorillas. We would recommend it to anyone!

Jonathan Kaufmann   –  
Ireland IE
Visited: August 2022 Reviewed: Sep 5, 2022

Email Jonathan Kaufmann

Great value for money, excellent guide and experience!
5/5

My friend and I did a six day safari departing from Kigali and ending in Kampala. It included Gorilla and Chimpanzee treks, boat rides, and cultural experiences.

Our guide Ronald was excellent. He was prompt, dependable, friendly, and an excellent driver. He answered all our questions and made sure we had everything we needed.

We did the mid-range (as opposed to budget) package which I think is definitely worth it because it’s a big upgrade but not a big price difference.

Most of the lodges we stayed in were stunningly beautiful. One or two of them were less so, but definitely acceptable and we were well accommodated.

The Safari Van we rode in was not a luxury vehicle, a bit old but it was consistently cleaned and it was comfortable enough, even during longer drives.

I can honestly say that this trip, at this price point, is an absolute bargain and I wouldn’t hesitate booking it again. Do your research on exactly what you want to see in Uganda because the staff at Freka made it clear that they could customise their itineraries to your liking or needs.

Liz   –  
United Kingdom UK
Visited: June 2022 Reviewed: Jun 26, 2022

Email Liz  |  35-50 years of age  |  Experience level: first safari

Great trip
5/5

Great trip from Kigali to Binwi Forest in Uganda for Gorilla trekking. Emily handled the booking process very helpfully, and Innocent picked me up, got me across the borders easily and got me everywhere on time, and was very informative. Cheaper than seeing the gorillas in Rwanda and Freka Holidays was very good value for money

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 36
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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