Always goes the extra mile
Lamara Tourism provided an exceptionally personalised service towards making our dream honeymoon. In the run up to our holiday, Willy and the team were super knowledgable and gave good range of options throughout the process. We built a 3 week itinerary including Mt.Kenya, Mara & Tsavo with a drop off in Mombasa before we went onto Lamu.
On draft completion you would get a full PDF write up of each stage of the trip, photos, hotel and what was included.
Whilst on the trip we need a last minute change in itinerary, shifting everyday a day and adding another day in Mara. This was dealt with with minimal effort from our part and completely taken out of our hands, great!
Two areas I think they could have improved on is the consistency of their invoicing which came across slightly unprofessional and raised alarm bells (we got that resolved and all was good - don’t worry!).
Additionally we ended up choosing a couple of the hotels ourself (which is fine), however given that lodge was part of a wider group with multi-nights offers across their locations, we could have benefited from switching other hotels on the route.
