SafariBookings has received complaints from clients about Mara 2 Serengeti Safaris.

Reviews

Sort By: Date Most Helpful Rating 21-22 of 22 Reviews
Ronny Desmidt   –  
Belgium BE
Visited: August 2021 Reviewed: Sep 21, 2021

Email Ronny Desmidt  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Ronny Desmidt and not that of SafariBookings.
Thieves
1/5

We booked the safaritrip "The best of East Africa" in 2020. Because of covid we had to postpone to 2021.
The trip we booked was fully options, parkfees, logies, meals etc.
When we arrived in Nairobi Peter and Peninah were waiting for us together with our driver.
They said everything was arranged for our trip.
At day 4 the troubles started, we had our lunch in a restaurant on the way to Masai Mara and the driver paid 6.000 KES for the lunch.
A hour later, the driver told me he had a call with Peter about the lunch and h said that Peter told him to ask the money back to me and that he would pay me back when we were back in Nairobi.
The same day a recieved a mail from Peter asking me to pay the parkfees for Masai Mara, Serengeti, Ngorongoro, Lake Manyara and Amboseli, because the were not payed yet.
Because we were already on our way to Masai Mara, I wrote him that I could do that if we could pay with creditcard at the entree of the park and that he would repay us whn we were back in Nairobi.
He replied, no problem.
So, we paid the park fee for Masai Mara.
Then we went to Tanzania and that driver said that they had contact with Peter and that we would pay the park fees in Tanzania.
I said , yes, if we can pay with creditcard at the gates.
That was impossible he repleid, in Tanzania the fees are paid through the travelco and you cant pay at the gates, because they have no cardreaders.
So, we drove to one ATM to another, collecting cash money, because I reached that day the maximum of cash redraw, we would do the same when we came from the Nogorongoro crater.
The amount we had to pay was also much higher than Peter wrote me in his mail.
So, I wrote Peter that same day, that I will stop paying and that he had to find a solution.
I never recieved a answer on that mail, so after visiting the crater we had to go again to ATM machines to collect the rest of the money.
When we went back to the border of Kenia, to visit Amboseli, we had to show our PCR test, but nobody told us, not Peter or the touroperator in Tanzania, that we had to do the test.
So, instead of going to Amboseli, we had to return to Arusha, to do the test.So, we lost our stay in Amboseli and we had to pay $110 for the test.
The normal price for the test is $49, but we had to pay more, because the testcenter was already closed and they found a doctor who would do the test, but only if we paid $110.
So, the day after we went back to the border and straight to Nairobi.
I sent a mail to Peter to meet us in the EKA hotel, so he could pay me back.
Once arrivbed in the hotel, a few hours later Peter, Peninah and one other lady showed up.
After explaining what we went trough and how much they owned us, the discussing started.
They did not had the money to pay us back and they told us we had to wait until they recieved money from another group that would come the second week of September.
So, after 4 hours of waiting and discussing, we had to call the tourist police.
When they arrived and because they could not explain what they did with our money we paid for our tours, they arrested them and put them in jail. Before we went of to the police station another issue popped up, even our hotel was not paid for our last night and diner.
Last week a recieved our first payment, but we are still waiting to get the rest of our money back.
What should be a splendid holiday, became a nightmare, we lost more than 4 days, first driving to one ATM machine to a other one, than because of the PCR test we never had the change to visit Amboseli and our two last days in EKA hotel, where we spend more time in the police station than in the hotel.

R. R.   –  
Germany DE
Visited: September 2021 Reviewed: Nov 1, 2021

Email R. R.  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of R. R. and not that of SafariBookings.
Scammers
1/5

Our experience was terrible. We booked spontaneous and asked if it would be ok to pay online. Peter agreed but as soon as we arrived his Partner said its not and so we spend the first day with looking for an ATM. After we couldnt find any it was ok again to pay online. In the middle of the Night Peters Gang woke us up to ask for the money again - it was not ok anymore..

The following trip was a nightmare. The Car broke (we had the oldest one), booked events were skipped and all things had to be paid in addition because the money we transferred did not reach in time (they seem to be broke). They said we will get the money back since we transferred money and paid everything by our own too. They dont reply anymore but we knew this when we left. Good for them that we just want to forget this nightmare instead of taking any legal actions.

Disclaimer

  • All corporate and/or tour info is provided by Mara 2 Serengeti Safaris, not SafariBookings
  • The tours offered by Mara 2 Serengeti Safaris are subject to their terms & conditions