Reviews

Sort By: Date Most Helpful Rating 21-30 of 196 Reviews
Chiara Masi   –  
Kenya KE
Visited: October 2019 Reviewed: Nov 5, 2019

Email Chiara Masi  |  20-35 years of age  |  Experience level: first safari

Confortable, funny and relaxed!
4/5

The communication was very good, they are always available and they answer to your questions very quickly! The service, the driver makes you fell like a very guest, they know to take care about the customer! One thing that for me was a little bit bad was that sometimes is a must that you have to give the tip or they ask you a tip, yes in a good way, but for me a tip is something more that if you want you can give! It's not a must!

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Nov 6, 2019

Jambo Chiara Masi from Kenya,

Natural World Kenya Safaris invests in getting the best drivers/guides in the tourism industry. This does not mean that you cannot have that special preference of an individual driver guide. If you do decide to choose your driver/guide at safari booking, we shall allocate him to your safari if available for the dates. If not, you can always make another choice or simply let us do it for you.

Our main goal is your satisfaction: providing you with the experience of a lifetime.

Individual waiters, porters, the driver/guide and other service providers may provide exemplary service and it is your discretion to decide to tip. The amount is dependent on your evaluation of the quality of the service rendered.

We apologise that you did not find the process friendly.

Thank you for your feedback.

Neil Simpson   –  
United Kingdom UK
Visited: August 2019 Reviewed: Aug 23, 2019

Email Neil Simpson  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent experience. Knowledgeable, friendly and helpful guide. .
5/5

Really enjoyable experience. Flexible and friendly communication to book the bespoke trip we required.
Our guide was friendly, helpful and very knowledgeable.
Highly recommended.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 26, 2019

Jambo Neil Simpson from UK,

Thank you for your letting us provide you with an excellent & bespoke safari experience.

We appreciate your kind words about the flexible & friendly communication by your tour manager, as well as your friendly, helpful & very knowledgeable tour guide/driver.

Asante Sana!

We look forward to providing you with more safaris!

Sharon Ziemian   –  
United States US
Visited: July 2019 Reviewed: Aug 22, 2019

Email Sharon Ziemian  |  65+ years of age  |  Experience level: first safari

Wow, beyond my wildest expectations!
5/5

Attached this 2 day wildlife tour onto a work trip so my time was very limited and I admit my expectations were not the highest but my experience just blew me away! My guide Douglous was fantastic. We saw zebras, elephants, giraffes and wildebeests galore! Douglous even managed to get us to the river to see the wildebeest migration! In the short time I had in the Mara, Douglous, with his superb vision, was able to spot lions, cheetahs and a leopard up in a tree and to point them out so I could find them which was often difficult. Even with me looking through the binoculars I would never have found these amazing creatures for myself. We even had elephants with young calves cross right in front of our vehicle. One calf was so small Douglous estimated its age at under a month old. Sometimes I was so spellbound I forgot to take photos but I will have these incredible memories for the rest of my life.

I spent the night at Enkorok Mara Camp sleeping in a large tent the size of a cabin with 3 double beds, large shower and bathroom facilities and a large dining tent where everyone gathered for meals. Each tent was set a nice distance from the others offering privacy and a luxuriously "rustic" Africian ambiance to the experience. It was the perfect blend for a city dweller like myself who is not an much of an outdoors person.

A week after my return home I had occasion to speak with a gentlemen from Kenya. He asked politely about my visit to Kenya. I mentioned I had briefly visited the Massi Mara. This seemed to interest him so I pulled out my cell phone to show him some photos. He became more and more interested but almost fell off his chair when he saw how close the elephant calf got to our vehicle. He was shocked that the mother had not attacked us. That's when it really began to sink in, as excited as I was about my visit to the Mara, I experienced an even deeper appreciation for how very special my trip had indeed been thanks to Douglous and Nature World Kenya Safaris. Can't thank them enough for a wonderful experience.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 26, 2019

Jambo Sharon Ziemian from USA,

Natural World Kenya Safaris thanks you for choosing us as your travel partner for your 2 days (1 night) tour to Maasai Mara.

Thank you for your generous commendations for:
- your fantastic tour guide/driver Douglas,
- and the economy-level accommodation at Enkorok Mara Camp, that offered privacy & a luxuriously rustic Africian ambiance.

We are glad that you left with incredible memories!

Karibu Tena for more safari experiences!

Raj Sandhu   –  
United Kingdom UK
Visited: August 2019 Reviewed: Aug 21, 2019

Email Raj Sandhu  |  35-50 years of age  |  Experience level: 2-5 safaris

Totally exceeded our expectations!!
5/5

Wow, what a safai in the Masai Mara. Ester was excellent in her communications and booking of the safari. Francis, our driver and guide, was amazing with his knowledge, places to go and see the wild animals. We managed to see the migratoin hapening, saw elephants, giraffes, lions (sleeping & resting), cheetahs eating a kill, hyena eating a kill and many more. Francis was very accomodating, knew the Masai like the back of his hand and extremely knowledgeable, so much so that other drivers in their cars were asking him for advice and where to go.
Highly recommended and will use Natural World Kenya Safaris again on my next visit.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 22, 2019

Jambo Raj Sandhu from UK,

Natural World Kenya Safaris thanks you for planning your tour to Maasai Mara Game Reserve with us.

We are glad that the safari totally exceeded your expectations!

Thank you for appreciating:
- your communicative tour manager Esther,
- as well as your knowledgeable & accommodating tour guide/driver Francis.

Karibu Tena!

Andreza   –  
Brazil BR
Visited: August 2019 Reviewed: Aug 19, 2019

Email Andreza  |  20-35 years of age  |  Experience level: first safari

Amazing
5/5

We booked a safari in another company and the guy just didn’t show up to pick us up for the safari.
So we had to find another safari in a hurry. We met Patricia at natural world office on a Saturday and she was amazing. She arranged a 2 night safari for us to start on Tuesday. She was so nice with us explaining everything and waiting us to decide. She got us a Jeep and a amazing camp at enkorok.
On Tuesday we met Mr. Francis, our guide. He was amazing taking us all around massai Mara and giving us a lot of explanations about the wildlife. He did his best so we could see all the animals. He took us to the river to try to see migration and to the Tanzania border. He was very patient to wait for us to take all the pictures we needed.
Natural world tours is an amazing company and we are very grateful for Patricia and Mr Francis that made our Safari happen in a wonderful way.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 20, 2019

Jambo Andreza from Brazil,

Thank you for making your 3 days (2 nights) tour with Natural World Kenya Safaris to Maasai Mara.

We appreciate your kind words about:
- your amazing & patient tour manager Patricia,
- the 4x4 pop-up top Land Cruiser Jeep,
- economy level accommodation at Enkorok Mara Camp,
- and your knowledgeable & patient tour guide/driver Mr Francis.

We look forward to seeing you again on more safaris.

Karibu Tena!

Stephen & Lorraine   –  
Swaziland SZ
Visited: August 2019 Reviewed: Aug 15, 2019

Email Stephen & Lorraine  |  65+ years of age  |  Experience level: first safari

Excellent service and very enjoyable experience
5/5

Very good communication. Pick up at guest house on time. Trip itinerary as published. Driver/ tour guide polite and communicated well. Pointed out game and birds. Took good care of us. Vehicle was as promised and meals too. Nice snacks thrown in that was unexpected. Lovely lunch buffet and venue. Boat trip was good. Very full and enjoyable day.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 17, 2019

Jambo Stephen & Lorraine from Swaziland,

Thank you for letting Natural World Kenya Safaris plan your one day excursion in Africa, Kenya.

Thank you for your great feedback on:
- the online communication you had with your tour manager when planning this tour,
- your punctual, polite & communicative tour guide/driver,
- the bespoke safari itinerary,
- the safari vehicle,
- as well as the meals.

We welcome you back for more enjoyable experiences with us in Kenya!

Asante!

Emma   –  
United Kingdom UK
Visited: August 2019 Reviewed: Aug 14, 2019

Email Emma

Amazing! Martha was brilliant organising it all and Gilbert was a fabulous guide and driver.
5/5

Absolutely brilliant! Martha was brilliant in terms of organising it all and Gilbert was a great driver/guide! The whole experience was amazing! A great company to go with.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 15, 2019

Jambo Emma from UK,

As Natural World Kenya Safaris we are glad to know that you had an amazing safari!

Thank you for your kind words regarding:
- your brilliant & organised tour manager Martha,
- & your fabulous tour guide/driver Gilbert.

We look forward to seeing you again!

Karibu Tena!

Richard Keys   –  
United Kingdom UK
Visited: August 2019 Reviewed: Aug 14, 2019

Email Richard Keys  |  35-50 years of age  |  Experience level: first safari

Out of this world
5/5

I can only describe this safari experience as totally amazing. Abdul our driver & guide looked after us amazingly well, ensuring we got to see the big 5 and everything else in between. His knowledge was excellent as was his genuine care for the environment, and his dry humour was rib tickling. Highly recommended and I would definitely use again.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 15, 2019

Jambo Richard Keys from UK,

Thank you for allowing Natural World Kenya Safaris to provide you with an amazing safari experience.

Thank you for your great feedback with respect to your caring, knowledgeable & humorous tour guide/driver Abdul.

We look forward to having you again on more Africa safaris!

Karibu Tena!

Karen Scriven   –  
United States US
Visited: July 2019 Reviewed: Aug 14, 2019

Email Karen Scriven  |  50-65 years of age  |  Experience level: first safari

Trip of a lifetime
5/5

Where do I start? We did a five-day, four night safari in the Masaai Mara. The customer service with Duncan was superb since a year ago when we started planning our dream vacation to Kenya and the Masaai Mara Reserve. Every attention to detail, responsive to every request for our family which included elderly grandparents and teenage kids! We had the best accommodations right in the Reserve. Service was wonderful. We had door to door service -- from picking us up at the airport when we landed in NBO, to transport to the flights to the Mara triangle, to dropping us off at our next stop when we finished our safari. And then there is our expert safari guide and driver, Leonard. He was by far one of the best parts of our trip and why this tour company is so solid. Leonard was with us for the full five days. He tailored our drives to accommodate our energy levels, our passion for seeing the big five, and our thirst for knowledge about the animals. From the first afternoon drive we saw lion cubs, hyenas, zebras and so much more. Every day Leonard took us along for a new adventure. Can't say enough about how informed, knowledgeable and friendly he was. He took great care of us. Natural World made this safari so easy. They handled all the flights to/from Serena to NBO, the accommodations, the visit to the Massai village, etc. It is was helpful and a major stress relief to hand that all over to Duncan and his team so all we had to do was enjoy our time. Thank you, Leonard and Duncan for the most incredible trip. I travel frequently to Africa for work, but never had taken such a vacation. And to be able to show my family and parents such a beautiful place was a true gift. Thank you for making it so easy.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 15, 2019

Jambo Karen from USA,

Thank you for being with Natural World Kenya Safaris on your experience of a lifetime to Maasai Mara Game Reserve, for 5 days (4 nights).

We appreciate your comments on:
- the superb & helpful customer service by your attentive & responsive tour manager Duncan,
- luxury-level accommodation at Mara Serena Safari Lodge,
- the complimentary airport to & from hotel transfers,
- as well as your experienced, informed, knowledgeable & friendly tour guide/driver Leonard.

We all look forward to planning your next safari!

Karibu Tena!

Florence   –  
United States US
Visited: July 2019 Reviewed: Aug 10, 2019

Email Florence  |  50-65 years of age  |  Experience level: 2-5 safaris

Awesome!
5/5

I was in Nairobi for work and only had one day off on my own to enjoy seeing some of Kenya's extraordinary wildlife. I chose to do the Amboseli day trip from Nairobi and it was magnificient! My guide and driver was very knowledgeable and made sure that the visit to the park was focused on what I wanted to see and at the pace that I wanted. It's an extraordinary park to watch elephants, hippos, giraffes and many other animals. I had an unforgettable time and, whilst I would have loved to have had 5 days instead of one, it was well worth going for one day. Warmly recommended!

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Aug 13, 2019

Jambo Florence from USA,

Thank you for booking your one day trip to Amboseli National Park with Natural World Kenya Safaris.

Thank you for appreciating your very knowledgeable tour guide/driver.

We are glad that you had an unforgettable time!

Karibu Tena Kenya!

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 176
  • 4 star 14
  • 3 star 2
  • 2 star 1
  • 1 star 3
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