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Brittany   –  
Kenya KE
Visited: June 2019 Reviewed: Jul 17, 2019

Email Brittany  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Brittany and not that of SafariBookings.
A HUGE disappointment. Don't waste your money on this tour!
2/5

While looking in to this tour I was excited about the advertised "We shall be on the lookout for the endangered Sable Antelope, Elephants, Giraffe, maybe Leopard, civet cat, monkeys, shrews."Unfortunately this was far from reality of the situation. After further talk with locals we realized that there have not really been animals in the park for over 5 years or more. I felt like I was taken advantage of with this "tour" for $300 USD for two people.

The planned itinerary: "At the Shimba Hills National Reserve proceed for a morning game viewing drive. We shall be on the lookout for the endangered Sable Antelope, Elephants, Giraffe, maybe Leopard, civet cat, monkeys, shrews. For the bird watchers, more that 100 bird species have been recorded including Ostrich, Eagle, African Hawk and Honey Guide. We shall further explore the Shimba hills on foot where accompanied by our guide, we shall walk on the Shedrick Falls on a 1/2 hour hike as we marvel at the water cascade. We shall later stop for lunch at the Shimba lodge where we may have an option to take a nature walk around the tree lodge or simply enjoy the surrounding views from the balconies of the lodge."

What actually happened:
We were picked up on time by our kind guide Ali. He was very nice and did a wonderful job all day. He was basically the highlight of this poor tour. The morning game drive was very telling of the lack of animals present in Shimba Hills. Once entering the park we drove for about an hour to the walking destination and literally saw only warthogs. No monkeys, antelope, or even birds really. Our driver pulled over because he thought he saw a chameleon, thats how desperate he was to find animals for us to see. This was the first sign that the day was not going to go as planned.

Once we arrived to the walking destination, we were talked to by the Park Rangers and informed that this was was very strenuous walk and be prepared to be walking for about 2 hours (not 1/2 hour as advertised). The walk was beautiful and scenic of trees and water, but of no animals. Also, as a tour company, you should be more upfront with your customers of the type of walk that is going to happen. There were so many stairs and even walking on small slippery stones up a hill at one point. While this was fine for my husband and I, we had no idea that this was the type of activity that we should have expected, not to mention the vast difference in walking time.

Then on to the lunch destination. Another huge red flag in the state of Shimba Hills. Once arriving to Shimba Lodge we were met with no electricity in the ENTIRE lodge. While this was not a huge deal, when it came time to pay it was. My husband had to walk out of the lodge and hope to get service to pay the pill. The only person working at the Lodge was our waiter and he had informed us that there were no other guests at the Lodge at all. There were no other people in the restaurant either. It was literally silent. It was honestly creepy, and not the place I'd like to have lunch on a tour. The food was deceit, but not great.

We decided to cut our "tour" short after lunch. It made more sense to us to go enjoy the beach that drive around in an EMPTY park for another few hours. I was honestly so incredibly disappointed in this "safari." I feel as though I was scammed. We were promised a lot in the description of the tour and the experience fell very short. There were no animals. Literally we saw more monkeys and birds outside the park than in. I feel you as a company should EXTREMELY revise the description of this tour as well as the price. I was lead to believe by your website and Lilian that this tour would be something very different that what it actually is.

As someone that has been to many safaris/tours in Kenya, this was by far the WORSE experience. Sadly because of this experience I will not be using this tour company again as well as warning my friends. What a waste of $300 USD as well as a full day of my vacation.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 23, 2019

Dear Britanny
Thank you for joining us on the Shimba hills national park day tour.
We sincerely regret that the activities on the Shimba hills day tour did not meet your expectations
The Shimba hills national park is gazetted by the government of Kenya as a National park
It is managed by the Kenya wildlife service which is a quasi government and also a conservation body.
It is further described in Wikipedia and all other main tourism forums in Kenya and abroad.
It is thus not justifiable to indicate that our Shimba hills national park description is misleading.
A few hours visit in a national park cannot justify a holistic condemnation of the same ,even in the more popular national parks ,a bad spotting day do occasionally happen because both the wildlife and national parks are natural and wild..
Your driver guide did try to the best of his ability to make wildlife spotting happen ,but sadly sightings cannot be guaranteed on any safari tour
Walking time at the Sheldrick falls is approximate and cannot be exactly precise . The nature walk at the Sheldricks falls is provided by the Kenya wildlife services rangers and participants' ages and capacity are taken into consideration.
The Shimba hills lodge is the only lodge at the Shimba hills national park , it is meant to be a silent place because it blends with nature ,we regret that you did not like the quiet atmosphere .
The price captures the Park entrance fees for guests , the safari tour vehicle and driver / guide entry fees .It also includes fuel ,taxes and operational costs .It is also well advertised to enable people make informed decisions .
It is important for visitors to read broadly on intended places of visit to capture a wider perspective and thus enable themselves make informed decisions on tours to undertake .This manages expectations
The feeling of inadequacy may have been due to your comparing Shimba hills national park with the other several national parks you have visited in Kenya safaris before .
We regret that the tour did not appeal to you as well as we had intended..
We shall however endeavour to always make wonderful safari tours for all

Average User Rating
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Rating Breakdown
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  • 4 star 14
  • 3 star 2
  • 2 star 1
  • 1 star 3
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