Our Team of Proffessional Safari Experts
Safari Update Travels
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $75 to $150 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Agata | 20-35 years of age | Experience level: first safari
Overpriced dishonesty, don't go with them!
Unfortunately, can't recommend this company. Their offer and price doesn't reflect the actual services and the moment you have a complaint they stop responding. We booked a group mid-range safari but everyone else in the group booked a budget one, so we paid double (or triple?) and got the same service but accommodation. The jeep was far from luxury and they promised a goup of 6 ppl but ended up cramming 8 people in the small jeep most of the time. We also paid for 2 entries to Masai Mara but were taken once, while everyone else in our group went on the extra game drive and we were not told about this (!!!). The only positives were the accommodation and the driver - he was great and we managed to see plenty of animals.
Reply from Safari Update Travels
Posted on Mar 6, 2023Hi Agatha,
Thank you for your taking your time to write us feed back on your safari experience.
We wish to respond again to your review just like we had responded through our agent (Xavier), who has been in communication with you directly through WhatsApp before and after your safari.
We note that your booking was done directly through our agent (Xavier ) with the help of your friend. He tailored the itinerary as per your recommendations, and you both agreed on the price.
We are grateful you enjoyed the accommodation. Being a group joining safari the rates for each guests varies according to which Camp/lodge category they stay at ..PRICE varies as some book Luxury,Mid range or budget Camps/Lodges but still share same Jeep during game drives.
For joining safaris a jeep has a Maximum of 8 seats where if low bookings are experienced we serve 6 pax per car while on good day 8pax travel in one jeep. We have never had a small or big jeep as the size of all we provide are the same.
Also, we note that you were Notified of your itinerary before you booked and briefed in the morning of your safari.
It is also important to note that we received positive feedback from our clients who did the same safari with your group.
We once again regretfully apologise for the inconvenience experienced on your safari.
We acknowledge this as a positive criticism and We promise to do better and Improve on our services.