Explore ,Discover and Embrace Africa
People Tours And Safari
- Located In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $118 to $1,140 per person per day (USD, excl. int'l flights)
Reviews
HK
Email MC | 20-35 years of age | Experience level: 2-5 safaris
This is a trustworthy travel agency
We chose this travel agency after comparing it with several others. Initially, during the quotation phase, compared to other companies, we already felt that the staff at this agency were more responsible. They patiently answered our questions, understood our needs, and offered a reasonable price. Throughout our entire Namibia trip, we received excellent service. The itinerary was well-arranged, and we had a fun and worry-free experience. Looking back, this package was truly value for money.
We are especially grateful to our guide, Philip. He drove safely and steadily, managed time efficiently, and took great care of us as first-time visitors to Africa (helping us with food choices, patiently answering our many curious questions, accommodating our desire to take lots of photos, and understanding our jet lag and and always woke up early). The workload of a tour guide is quite demanding. Every day, the guide drive, introduce attractions, accompany us on tours, set up and take down tents, clean the sand inside and outside the vehicle, arrange our meals, and ensure a constant supply of drinking water and sometimes snacks. It felt like our Philip never rested. Every night after dinner, we would return to find our tents very clean, even our suitcases were wiped clean. We were amazed by his work.
No doubt, this was a worthwhile tour that will leave us with unforgettable memories. My friends are surprised by my experience and some thinking of going on a Namibia trip.
PE
Email Patricia Gonzales | 50-65 years of age | Experience level: over 5 safaris
Perfect choice for Namibia
Everything went perfect. Leonard is so experienced, helpful and kind, that my friend and I had one of the best camping holidays ever in África. People Tours and Safari, thank you so much for the magic of travelling!!!
US
Email Jasleen | 20-35 years of age | Experience level: first safari
Friendly and Easy Going
Willing to accomodate needs and change itinerary as needed. Excursions were fun and had enouhh variety as needed to see a lot of different animals. Lodges were also well chosen and unique.
Overall happy with the tour and safari, thanks Leonard and team!
US
Email Gabby | 20-35 years of age | Experience level: first safari
Easy going and friendly!
Leonard was friendly and outgoing & I had a great time on the trip w my best friend! Excursions were super fun and I loved the amount of wildlife we were able to see! Lodges were comfortable and well chosen. Very happy with the trip and experience, thanks Leonard & team!
Email Joshua | 35-50 years of age | Experience level: 2-5 safaris
The perfect host
Recommend for anyone planing on experiencing Namibia. Fanuel was a good travel companion and Emilia booked us the best hotels.
PT
Email Joao Santos | 50-65 years of age | Experience level: first safari
Always ready to help us to discover Namibia with enthusiasm
We made a 3 day tour to Sossusvlei. The team was very friendly, professional, always attentive to client's needs and an excellent service from the reservation process to the end of the trip. We really enjoyed travelling with People Tours and Safari. We highly recommend!
IT
Email Alessandro | 20-35 years of age | Experience level: 2-5 safaris
High Quality Tour | Namibia Highlights
I joined a 6-Days itinerary perfectly organized by the tour consultant Emilia, which allowed me to see the main highlights of the country in the outback and the coastal area. Great choice also of the accomodations and great willingness to adapt the itinerary to my interests. Special mention also for the two guides Tulela and Luke, who were giving me the best experience!
AE
Email Juli | 20-35 years of age | Experience level: 2-5 safaris
Hassle free and reliable company
Everything was just perfect.
Booking process was easy and all the people I engaged with were extremely friendly.
Payment process was also easy via payment link.
Guide was punctual, easy going, reliable, helpful and fun to be with.
Tour operator was recommended to be by a colleague and I’m definitely not disappointed.
Thank you once again
US
Email A.A. | 20-35 years of age | Experience level: over 5 safaris
They're responsive until they get your money
If I could give 0 stars I would. I booked a private tour. Below are just some issues I faced with this company:
1. Rude guide. Being that I'm his only client on a private tour, it's inexcusable that he gave very little information and loved to chat with his guide friends but neglected me.
2. I specified I didn't want to camp and wanted very nice accommodations. The price reflected much nicer accommdations. They ended up booking me in some lodges with no hot water (it's winter in namibia and freezing on the skeleton coast), broken lights, and no heat while it was just 3 degrees outside.
3. They booked me a photographer. He showed up an hour late the first day. Took terribly over-exposed photos that were worse than photos on a phone. A month later, he still won't edit the photos in any way to make them look professional. People's Safari won't respond to my emails and won't take any responsibility for this issue.
4. The logistics were poorly planned. They didn't look for lodges close to destinations so we ended up losing time driving several hours out of the way. I guess they were trying to save money at the expense of tourists' time.
They're happy to take your money but give subpar accommodations and customer service. Please save yourself the headache and avoid this tour operator
Reply from People Tours And Safari
Posted on Aug 11, 2024Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like to address the concerns you mentioned:
1 Guide Experience: We understand that the guide was not to your satisfaction initially. As soon as you informed us of your discomfort, we immediately arranged for a replacement guide to ensure your comfort and safety. However, it's important to note that our guides are trained to prioritize safety, and they mentioned that there were instances where not following instructions could have led to unsafe situations. We regret any confusion this caused during your trip.
2.Accommodation We apologize if the accommodations did not meet your expectations. You had booked a mid-range tour with budget constraints, and we did communicate that certain higher-end luxury accommodations would require an additional charge. Some of the accommodations you desired were only accessible by flight, which also required an additional fee. We always strive to offer the best possible options within the agreed budget.
3. Photography Services Regarding the photographer, we did inform you from the beginning that we do not have a specialized photographer on staff. We recommended a photographer, subject to your approval, and regret that his work did not meet your expectations. We understand how important capturing memories is and apologize for any disappointment this may have caused.
Finally, we sincerely apologize for any other issues that were out of our control and negatively impacted your experience. We are committed to improving our services and will take your feedback into account to ensure future guests have a better experience.
Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Albin
US
Email Kazi | 50-65 years of age | Experience level: first safari
Philip was marvelous
I have a wonderful experience with this tour company. All the major expenses (food, lodging) was covered. The guide Philip gave his all efforts to please me.
