During one of our private safari.
Dume Africa Trails
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Member Of:
- IATA & AMREF
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
TW
Email Chen | 20-35 years of age | Experience level: 2-5 safaris
We felt like John lied to us, the rest are good
Our trip in Kenya at 8 days. First three days we went to Amboseli, the guide is Reuben. He was really great, actively looking for animals and finding locations to take photos for us. Then we went to Masai Mara , the guide change to John and our nightmare started.
John lied to us He wanna deceived us for additional $400 Maasai Mara park fee. We called Dume’s boss-Henry to check there was no extra fee, then John started felt angry and maliciously shortening the Safari time and treat us very bad like verbal threats and provocations and rejected any service like pulling up the Safari car roof, taking our luggages and so on.
John never actively searches for animals during safaris (he doesn't even have his own binoculars). He told us to searched the animals by ourselves. He simply drives around, and only finds animals by following the group of parked safari vehicles.
On our way back to Nairobi from Naivasha, John, without prior notice, took a stranger (John claimed to be his wife) into our safari vehicles and brought her back to Nairobi.
We talked to Henry twice to report John's malicious actions. Henry repeatedly insisting that John was "his friend and a good person" and simply saying he would discuss the matter with John. So we simply requested that John behave in a normal so that we could complete the rest of our trip smoothly. But still disappointed us, he still not change.
After the trips, Henry finally called us and we repeatly told him about John's bad behavior from the first day. He finally apologized to us and treated us a lunch to make amends.
When we got back home, Henry called me again, saying that Dume have two John. And he already fired John. So be careful, maybe he will go to another safari company. （The photo is John）
Except for John, Reuben and Naivasha Hill‘s gate bicycle guide Sammy (He had his own planned path which is very beautiful and he took really good care of us) are great! All stars were given to them but John minus all the stars.
