Explore the Wild Where the Adventure Awaits!
Explorers Wild Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $100 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Jorge | 20-35 years of age | Experience level: first safari
basically they are liars
They put 8 of us in a van when the budget clearly said 7 maximum (and 7 is already uncomfortable). Also, far from apologizing, they told us that we had been lucky, that we could have been up to 9 (and they don't care what was in the contract). They also try to force you to go to the Masai village instead of going on an early safari, because for them it is much cheaper, it cost us some very serious discussions to be able to go on safari on the last day (although it also says so in the contract). Do not let an unforgettable experience be spoiled by going with these people, there are many companies that do what they say.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Jorge,
Thank you for taking the time to share your feedback about our safari experience. We appreciate all forms of feedback, whether positive or negative, as it helps us improve our services and provide the best possible experience for our guests.
We apologize if your recent safari had 8 occupants and did not meet your expectations however this was only for the 2 days while you were in the Masai Mara since your safari was based on a 6 day group joining tour, the number of occupants was minimum for the other days. Our aim is to ensure that every guest enjoys a comfortable and enjoyable experience, and we regret if this was not the case during your visit.
To address your concerns, we regularly monitor and manage the number of occupants in our safari vehicles to maintain a balance between the number of guests and the available space. However, it is possible that there were certain circumstances or factors that led to a higher occupancy during your visit. We apologize for any inconvenience this may have caused you.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
We take your feedback seriously, and we will review our procedures and make the necessary adjustments to prevent similar issues in the future. It is important for us to strike a balance between accommodating all guests who wish to experience the safari while ensuring everyone's comfort and enjoyment.
We would like to extend an invitation to you for another safari experience with us, where we can ensure a more satisfactory visit. Please feel free to contact our customer service department, and we will be more than happy to assist you in arranging a future visit that meets your expectations.
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our safari service.
Best regards,
Guest Relations Team.
Explorers Wild Adventures.
ES
Email Maria | 20-35 years of age | Experience level: first safari
Anoying
In the middle of the safari they change us of group,van and driver.
The driver didn't stop in naivasa lake when we had to do It...
The driver wasn't worried about us any moment.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Maria,
Thank you for taking the time to share your feedback regarding to the changes made to our group safari experience, including the use of a different group, van, and driver. We value your opinion and would like to address your concerns.
At times, in order to ensure the best possible safari experience for our guests, we may need to make adjustments to the composition of groups and the vehicles used. These changes are typically made with careful consideration and are aimed at maximizing the comfort, safety, and overall satisfaction of all participants.
We understand that you may have preferred to stay with your original group, van, and driver, and we apologize if this change caused any inconvenience or dissatisfaction. However, please be assured that our team made this decision after evaluating various factors, such as group dynamics, vehicle capacities, and logistical considerations, in order to optimize the safari experience for all guests.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
Regarding the omission of the visit to Lake Naivasha during your safari experience, the visit to Lake Naivasha was listed as an optional activity in our itinerary, you did not confirm earlier that you were interested for this option. In such cases, it is essential for guests to confirm their interest in participating in optional activities in advance for same communication to be passed over to your driver guide, this helps us in making the necessary arrangements and ensures that all guests have a seamless and enjoyable experience.
We apologize if there was any miscommunication or lack of clarity regarding the need for early confirmation. We understand that you were disappointed not to visit Lake Naivasha, and we regret any inconvenience this may have caused.
Thank you once again for your feedback and for choosing our safari experience. We hope that despite the changes, you were still able to enjoy the beauty of the wildlife and the incredible landscapes during your time with us. We remain committed to providing exceptional safari adventures and will take your comments into account for future improvements.
Best regards,
Guest Relations Team.
FR
Email Idill | 20-35 years of age | Experience level: first safari
Would have love to give 5 stars …
There was a confusion about the pick up time but we made everything to be ready at the given time even if it wasn’t what was requested , but we ended waiting a little bit more than an hour to be picked up
From there everything was very nice , the safari was amazing , we’ve been lucky enough to see many animals and magical scenery on the first and second day !
The camp was okay , and was exactly as described . The food was nice also !
The masaai made a fire camp for us during the last night , we stayed around and enjoyed this time !
But the third day was a bit deceiving , we were brought to the masaai village at an extra cost , and to be honest it looked staged , and everything was made to make us give more and more money ! And the prices were excessfull !! People over there were kind of putting pressure on us to make us buy something or give money .
It’s a bit sad cause it was nice to discover the traditions at the beginning .
The we were brought to the community school and were again ask for “donations”.
After all that we were all a bit disturbed about this experience , and it was time to hit the road back to Nairobi .
On the road we asked our driver if it was possible to be dropped at Nairobi Terminus to catch our train , he told us that it was okay for him but he ended up dropping us in central Nairobi , with some guys who offered us to keep our luggage during the afternoon for free and then drop us at the train station for free in the evening ! But after, when we got in the office to leave our stuff , they started telling us that the ride to the train station will be at an extra cost !!! So I refused !! It wasn’t supposed to be like that !
All the other person in the group were dropped off were they asked !!
So we left and ended up paying a Bolt to get to the train station , which I find non professional at all since the tour guide was supposed to drop us there !!
GR
Email Alexandros | 35-50 years of age | Experience level: first safari
Good for value
Everything was adequately organized ! The staff very friendly and helpful. The accomodation wasn't beyond my expectations. The van wasn't so comfortable.
DE
Email Bindushree | 20-35 years of age | Experience level: first safari
Amazing safari experience
We started our journey from Germany and booked package from this operator, we had an amazing experience with safaris and stays also we got David as our guide who was really knowledgeable and friendly guide.
Although all stays organized by the operator was really awesome, I would recommend to upgrade stay in Amboseli to next level because your experience will be really upgraded(food) if you do so :)
I would rate 10/10 to our guide/host David,
and 9/10 to our travel operator(considering Amboseli s afternoon food package and stay).
NL
Email Niels | 20-35 years of age | Experience level: first safari
Enthusiastic and very kind
The safari trip was amazing, which was for a large part due to our amazing tour guide Zachary, who knew the parks extremely well and was genuinely enthusiastic about the animals
ES
Email Marisa Lopez | 20-35 years of age | Experience level: first safari
Professionalism
I went on this three-days safari for USD 540 each person, and it was a great experience. The company organized it very well, and we had the best driver possible: Zachary Omondi. He did a great effort on making sure we didn't miss out any animal around. We also enjoyed talking to him. we had such interesting conversations along the way!
SE
Email Martin Hedström | 20-35 years of age | Experience level: 2-5 safaris
It was amazing
Me and my girlfriend who's from Kenya did the big 5 safari.
It was really good, the tour guide was the best and tracked hyenas for me.
I've been to Tanzania before in the nature reserve, saw everything but hyenas there.
So I was really happy with our guide.
The food was good, but the same food every day which was a shame. But the chef was super friendly and funny.
The whole experience was fantastic except for the fact that the masai's called my girlfriend whore in Swahili, just cause she was with me, a white guy. It's truly hurtful that people haven't gotten further that we can see beyond skin color, ethnicity or things we can't control over. I didn't choose to be white, she didn't chose to be brown, but here we are in love trying to have a good time. She definitely didn't deserve that from Francis and he shouldn't be the one showing people around with that behavior and it's also weird that nobody said anything.
I hope this problem has been taken care of and that no one else has to experience the same thing.
FI
Email Sami Mannerheimo | 50-65 years of age | Experience level: first safari
Everything was working well and I the trip was defenitely worth the price.
I was lucky while the basic accommodation was full and I got a luxurious big tent in another accommodation with same price. And there I got best service ever in my life. So I was really happy, how they fixed that situation.
While doing safaris I saw so many animals but for me it was a bit hectic to go after different animals all the time. I would prefer to stay in one place longer and see what animals are doing. So if you want to decide how and where you want see animals, it's better to get own driver & car for you. I was with a group of 7 people and of course everybody has different ideas of they want see.
We were driving with 4 wd van and it had some difficulties when it stucked to some wet places. So strong jeep could be easier to move around there.
I was surprised that there was so many cars with tourists in some parts of the park but yes I also understand that.
It was anyway great experience and Masai Mara is an amazing place
RU
Email Julia Subbotina | 50-65 years of age | Experience level: first safari
It was very good experience
All was very good and interesting: guide, driver, safari, camp and meal. Thank you very much for all to Johann your safari organizer Kenya@Explorers Adventures.