Explore the Wild Where the Adventure Awaits!
Explorers Wild Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $260 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Anita | 35-50 years of age | Experience level: first safari
Extremely Disappointing Experience – Do Not Recommend
We had an awful experience with Explorers Wild Adventures and cannot recommend this company.
The safari vehicle they provided was completely unfit for purpose, which caused us to miss an entire game drive — one of the main reasons we booked this trip. When we raised the issue, the company admitted fault and promised to refund the park fees for the day we lost. Months later, despite repeated follow-ups, we have still not received our refund and they are now ignoring our messages.
A safari is a once-in-a-lifetime experience, and the lack of professionalism, poor communication, and failure to deliver what was promised ruined what should have been a highlight of our trip to Kenya. There are many reputable operators in Kenya — avoid this one if you want reliability, honesty, and a properly run safari.
Reply from Explorers Wild Adventures
Posted on Sep 15, 2025Dear Anita,
Thank you for taking the time to share your feedback with us. We value every review, as it helps us improve and better serve our travelers. We sincerely regret that your experience did not fully meet your expectations.
We deeply apologize for the vehicle breakdown on the first day and the inconvenience caused by the wait for the replacement vehicle. As soon as we received the report from your driver-guide, a replacement was dispatched promptly, and you were able to proceed with your journey that same day, including enjoying lunch en route. Please rest assured that our vehicles undergo thorough inspections after every safari to ensure they are mechanically sound. Unfortunately, this was an unforeseen and rare occurrence something that can happen to any safari company and we truly regret that it affected the start of your trip.
Regarding the missed evening game drive in the Masai Mara, we understand your concern. However, upon reviewing the matter with your driver-guide, he reported that you requested to go directly to the lodge to rest, as you told him being tired from a previous city tour in Nairobi. Given that there was ample time to arrive for the evening drive, your guide respected your request. To ensure you still enjoyed a full safari experience, we instructed him to extend your game drives on the second day to compensate for the missed activity.
With regard to the park entry fees, kindly note that these are paid in advance to the park authorities and were non-refundable at the time you were requesting for the refund, which is why we were unable to process the refund you requested.
We also note that during your safari you did not raise any issues regarding the lodges or your driver-guide, and we are pleased that the remainder of your trip went smoothly without further concerns.
While we have had the privilege of hosting hundreds of travelers who have left us positive reviews, we truly regret that certain aspects of your safari did not meet your expectations. Please know that your feedback is extremely valuable to us, and we will continue working hard to ensure every guest enjoys the best possible safari experience.
Once again, we sincerely apologize for the inconvenience caused at the beginning of your safari, and we thank you for your understanding.
Best regards,
Guest Relations Team.
ES
Email Jorge | 20-35 years of age | Experience level: first safari
basically they are liars
They put 8 of us in a van when the budget clearly said 7 maximum (and 7 is already uncomfortable). Also, far from apologizing, they told us that we had been lucky, that we could have been up to 9 (and they don't care what was in the contract). They also try to force you to go to the Masai village instead of going on an early safari, because for them it is much cheaper, it cost us some very serious discussions to be able to go on safari on the last day (although it also says so in the contract). Do not let an unforgettable experience be spoiled by going with these people, there are many companies that do what they say.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Jorge,
Thank you for taking the time to share your feedback about our safari experience. We appreciate all forms of feedback, whether positive or negative, as it helps us improve our services and provide the best possible experience for our guests.
We apologize if your recent safari had 8 occupants and did not meet your expectations however this was only for the 2 days while you were in the Masai Mara since your safari was based on a 6 day group joining tour, the number of occupants was minimum for the other days. Our aim is to ensure that every guest enjoys a comfortable and enjoyable experience, and we regret if this was not the case during your visit.
To address your concerns, we regularly monitor and manage the number of occupants in our safari vehicles to maintain a balance between the number of guests and the available space. However, it is possible that there were certain circumstances or factors that led to a higher occupancy during your visit. We apologize for any inconvenience this may have caused you.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
We take your feedback seriously, and we will review our procedures and make the necessary adjustments to prevent similar issues in the future. It is important for us to strike a balance between accommodating all guests who wish to experience the safari while ensuring everyone's comfort and enjoyment.
We would like to extend an invitation to you for another safari experience with us, where we can ensure a more satisfactory visit. Please feel free to contact our customer service department, and we will be more than happy to assist you in arranging a future visit that meets your expectations.
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our safari service.
Best regards,
Guest Relations Team.
Explorers Wild Adventures.