Average User Rating

Rating Breakdown
  • 5 star 27
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 29 Reviews
Gail Pearson   –  
United Kingdom UK
Visited: April 2024 Reviewed: Apr 9, 2024

Email Gail Pearson  |  50-65 years of age  |  Experience level: over 5 safaris

Excellent Service and Delivery from Start to Finish.

Brian was truly amazing from my first enquiry about planning a customised tour at Victoria Falls through to the final day of the trip. He responded promptly to my questions, understood my needs well and provided an excellent level of service throughout the tour. I found him completely reliable. I would certainly use Customise Travel and Tours again.

Jurij Protasena   –  
Czech Republic CZ
Visited: February 2024 Reviewed: Feb 24, 2024

Email Jurij Protasena  |  35-50 years of age  |  Experience level: first safari

Very well organized tour with nice people all the way through

I am happy I took a tour with CUSTOMISE travel. Everything went perfectly well from tre very first moment when we contacted the agency until the moment when they brought us back home. Super fast responses, nice people, smooth transfers and great guides!

Taryn Bowden   –  
South Africa ZA
Visited: February 2024 Reviewed: Feb 15, 2024

Email Taryn Bowden  |  35-50 years of age  |  Experience level: over 5 safaris

Phenomenal and Personal !!

One of the best communications! The only tour company that replied immediately to all my questions and queries and rearranged the tour. They gave a brief outline, but were happy to change the itinerary to suit my needs and what I wanted out of the tour. It was a very personal tour, always punctual, had a smile and cold bottle of water in their ever faithful Toyota Chaser vehicle. They handled any queries and were on standby the entire time to answer any questions. We loved our personal experience! We arrived as strangers but we left as family!

Julia   –  
Netherlands NL
Visited: February 2024 Reviewed: Feb 7, 2024

Email Julia  |  20-35 years of age  |  Experience level: 2-5 safaris

Great safari

It was a super great safari in Chobe National Park for our family(2 adults and 1 kid). A tour guide picked us up from a hotel in Victoria falls and transferred in a car(private for 3 of us) to Botswana border. After that we continued a tour with another guide from another company in an open 4x4 vehicle. It was 6 people plus 1 child, everyone had a nice place.
Safari itself and the boat part were both great, also lunch. Quick communication about planning before the tour.
Highly recommend this company.

BHG   –  
United States US
Visited: January 2024 Reviewed: Feb 3, 2024

Email BHG  |  35-50 years of age  |  Experience level: 2-5 safaris

Brian was easy to communicate with and very helpful.

The tour started by being picked up in Victoria Falls. Brian was my guide/driver who picked us up and drove us to Hwange National Park with beverages available during the drive. We arrived and got on a Safari vehicle. There were only 3 people total on my safari, which was nice. We toured the park for miles. After 50km+ or so we stopped for lunch, then resumed until the late afternoon.

We saw tons of elephants, zebras, giraffes, wildebeests, warthogs, some lions, and various antelopes, including a magnificent sable. Did I mention tons of elephants?!

I have traveled throughout the world, and this experience is something you will be glad you did. Highly recommend.

Mehmet Koruturk   –  
Turkey TR
Visited: January 2024 Reviewed: Feb 2, 2024

Email Mehmet Koruturk  |  35-50 years of age  |  Experience level: 2-5 safaris

Great Trip

Brian was a great host, he was waiting for us in the airport when we landed.
Everything was organised perfectly and we had the trip of a lifetime.
Brian was accomodating and helped us add various activities and customize the trip while in Victoria Falls.

I would definitely recommend Customise Agency and will be back.

Thank you Brian

Uday Baral   –  
United States US
Visited: October 2023 Reviewed: Oct 22, 2023

Email Uday Baral  |  50-65 years of age  |  Experience level: 2-5 safaris

Brian Chimwai was excellent, friendly, attentive and responsive.

I was happy with this operator. They were very responsive and approachable compared to other operators we tried. We found them to be reliable and our guide Brian Chimwai was super!

Niklas   –  
Finland FI
Visited: September 2023 Reviewed: Sep 28, 2023

Email Niklas  |  20-35 years of age  |  Experience level: over 5 safaris

Nice and flexible tour

It was really easy to communicate with Brian. He was really helpful and flexible. Also game drives were nice and our safari guide/driver made his best to help us to spot many animals.

Vegetarian food wasn’t that good. Just some mayo sandwiches. Maybe for the next vegetarian customers they could offer more options.

Sterling   –  
United States US
Visited: September 2023 Reviewed: Sep 28, 2023

Email Sterling  |  50-65 years of age  |  Experience level: first safari

Brian handle everything as a professional but with a personal touch!

It's nice when you people do what they say they are going to do, in today's world. The people at Customise Travel took excellent care of us the entire time we were there like family. They provide the services the offered and more. We got transferred to and from the airport. The guided tour of the falls by our guide Gary was interesting, others around us were attempting to hire him for the own private tour. We were able to completely relax at our lodge, The Nkosi! Ah yes these people wil always be with me in my heart, they helped us celebrate wife birthday. The food and drinks were some of the best I had in my travels. The river dinner cruise, the helicopter ride plus the Chobe National parrk guided tour along with the Hwange national park made memories that will last a life time. The personal touch of Brian showing up for the birthday celebration with his daughter Precious was the cherry on top. Even had the wife there to see us off at the VFA airport. Africa is all that we dreamed and more thanks to Customise Tours. Will see you again!

Athol Gibson   –  
Australia AU
Visited: April 2022 Reviewed: Aug 29, 2023

Email Athol Gibson  |  65+ years of age  |  Experience level: 2-5 safaris

The most honest caring punctual operator Brian made our trip!!!

Please understand we are in no way connected with Brian We are Australians living in Australia!
We never knew Customised until we arrived into Zim - Brian was at the airport waiting!
We are available for any referrals you may require inreference to Brian - he was marvellous you will not be disappointed!!!

Average User Rating
Rating Breakdown
  • 5 star 27
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0
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