Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 64
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 69 Reviews
Yasin   –  
Netherlands NL
Visited: December 2025 Reviewed: Dec 12, 2025

Email Yasin  |  20-35 years of age  |  Experience level: over 5 safaris

Great safari
5/5

Had a great time on this safari. It was well organized and saw lots of animals. Lunch provided was great as well.

Danielle   –  
Canada CA
Visited: December 2025 Reviewed: Dec 10, 2025

Email Danielle

Hardworking and accommodating to ensure you have a great experience.
5/5

My experience with Customise was fantastic! The response time from first request for a quote to finalization of details was very quick. Brian did an excellent job to make sure to answer all of my questions as quickly as possible. Everything was taken care of right from the pickup at the airport and with all transport thereafter right from the hotel. Everything was included in the tour price, including entrance fees to the national park for the game drive. I was exceptionally impressed with how hard Brian worked to help make everything on the tour go without any issues. When I first landed he let me know that the game drive may be cancelled as I was a solo traveller and a game drive needed minimum of two people. He however called many different companies to see if there was a different game drive I could join as I was not visiting for long enough to reschedule. He ended up finding one and I had a great time! Additionally I had wanted to add a visit to the Big Tree and even though my itinerary was very tight he found some time before the transport back to the airport. I was very impressed. Finally as a solo female traveller it can be intimidating, but I felt exceptionally safe the entire time, got to meet Brian’s family and would recommend this tour and company to others.

Ed   –  
United Kingdom UK
Visited: November 2025 Reviewed: Nov 19, 2025

Email Ed  |  35-50 years of age  |  Experience level: 2-5 safaris

Brian was very proactive and helpful.
4/5

Brain organised a one day trip for us to chobe national park in Nov 2025. Brian was very responsive when i made the initial enquiries. He also suggested other trips for us. Brian picked us up and took us to the border on the day of the trip - he is very amiable and knowledgeable. The service was professional throughout.

Carolyn   –  
Australia AU
Visited: October 2025 Reviewed: Oct 29, 2025

Email Carolyn

Brian was a great communicator and punctual which made my trip easy.
5/5

Great service for the whole trip. Very happy with all aspects.

Javier and Sandra   –  
Mexico MX
Visited: September 2025 Reviewed: Oct 24, 2025

Email Javier and Sandra  |  50-65 years of age  |  Experience level: 2-5 safaris

Experience that you must have at least once in your life!
5/5

Brian is an excellent host. Since the beginning when quoting, his answers and proposals were very clear. No bad surprises! The hotel, the tours, the guides, everything was organized very good and very professional. Victoria Falls is an amazing place, and Chobe in Botswana is worth. Highly recommend to do this tour with Customise Travel and Tours!

Alina   –  
Germany DE
Visited: October 2025 Reviewed: Oct 21, 2025

Email Alina  |  20-35 years of age  |  Experience level: over 5 safaris

Amazing Experience
5/5

We had an all-round successful stay in Zimbabwe and Botswana and would recommend Brian and Customise Tours and Travel anytime! The value for money and the communication with Brian was excellent, and we have wonderful memories of the trip!

Sean and Renee   –  
Canada CA
Visited: September 2025 Reviewed: Oct 17, 2025

Email Sean and Renee  |  50-65 years of age  |  Experience level: first safari

Safari to Ivory lodge
5/5

Brian was unbelievable we have never been on safari before and we’re nervous Brian arranged everything transportation from Victoria Falls to the lodge and to the airport. Everything he told us was an understatement we were blown away and will definitely use Brian again. We can’t say enough about Brian and Ivory lodge.

Carri   –  
United States US
Visited: September 2025 Reviewed: Sep 21, 2025

Email Carri  |  65+ years of age  |  Experience level: 2-5 safaris

Excellent! A must do if you are in Zimbabwe.
5/5

Great experience with Brian. We did a helicopter and walking tour of Victoria Falls, a Boma (drum dance ) dinner with traditional food. We also did a land/boat safari we saw lots of lions and a leopard with its recent kill in the tree. Six crocodiles eating a water buffalo. A herd of elephants swimming across the Chobe River. The Nkosi hotel was excellent with great staff and food. I would highly recommend Brian.

Jeff   –  
United Kingdom UK
Visited: September 2025 Reviewed: Sep 19, 2025

Email Jeff  |  50-65 years of age  |  Experience level: first safari

The best!!
5/5

Thank you Brian you have organised the best safari experience possible. Really appreciate all you have done. Thank you.

Mark   –  
United States US
Visited: September 2025 Reviewed: Sep 16, 2025

Email Mark  |  35-50 years of age  |  Experience level: over 5 safaris

Great service and experience!
5/5

Brian provided a great day tour of Chobe. He picked us up from our lodging and helped us navigate the border crossing from Zimbabwe to Botswana. Our tour guide in Botswana was personable, knowledgeable, and made sure we all had the best experience possible. Would definitely use Customise again!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 64
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 0
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