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Average User Rating
4.9/5

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  • 5 star 41
  • 4 star 0
  • 3 star 0
  • 2 star 1
  • 1 star 0

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Ben   –  
United States US
Visited: February 2023 Reviewed: Mar 6, 2023

Email Ben  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Ben and not that of SafariBookings.
Disappointing
2/5

Short story, animals were good everything else was not, I would NOT recommend Azas Safari.

Long story.
I had high (honestly too high) expectations, and this trip left me lacking in all areas.

I did a lot of research and narrowed it down to a few options. Prisca was very friendly and quick to respond via WhatsApp, she sent us a very professional quote and was willing to customize (better hotels, different activates, charge more money) our 10-day Ugandan safari. However, communication decrease as we got closer to our trip and we only stayed in 1 of 6 of the original agreed upon hotels, the other 5 hotels changed 2 or 3 times each from our agreement till on our trip. The hotel pictures in the agreement looked very nice and I googled every hotel we were supposed to stay at and was excited, but most of what we got was disappointing. The hotels are important because in general the nicer the hotel more options and better food. Almost all of your meals will be at your hotels.

Our guide Christopher had a good eye for spotting wildlife and had substantial animal knowledge, he lacked customer service skills and communication skills. He set the bar for the trip by arriving 1.5 hours late to pick us up on day one, with no fuel or drinking water in the vehicle. The vehicle was an older Toyota land cruiser. Nicer than a lot of the other vehicles we saw but not great and not the one in picture from Prisca. We got to experience 3 minor break downs and 2 very minor fender benders. We had problem with one of the front hubs, going up a hill overheated? and problems with the ignition, so we got to push start the vehicle twice. My shoulder seatbelt on the back passenger side did not work correctly, none of the gauges worked and the vehicle had no air-conditioning.

Half the time it felt like Christopher was on a trip and we were just riding in the back seat. Should have been him taking us on our dream trip. He never asked us what we wanted to do. We had to pry the daily plan out of him. He would stop and get a snack for himself but not offer us or information is that lunch is still 2 plus hours away and we might want to buy our own snack. Our agreement said meal plan “Breakfast, Lunch & Dinner drinking water, non-alcoholic drinks”. We ended up buying one of our lunches and only water in the safari vehicle was included, we had to always pay for water and soda at meals. (Honestly drinks were cheap but not what was agreed to).

My wife and I agree we would NOT go on another trip is Azas. I don’t know if the other companies are better or if this is the standard of service in Uganda???

Reply from Azas Safaris
Reply from Azas Safaris
Posted on Mar 9, 2023

hello Mr. Ben , we are very sorry for whatever went wrong , first of all we would like to send our apologies to you and your wife , we will be more careful next time . Also we understand your wife got sick amidst the trip and she could not finish the trip, which was a frustration to us and to you as well , hope he recovered so well , we wish her a quick recovery .

Trips booked on a short notice are not always easy to execute especially like yours of 9 days because of few hours at our hand to book all hotels and permits , but we are glad all the permits were successfully purchased , for accommodation, in the contract we signed with you we indicated that we can look for alternative hotel in the same capacity like what you had chosen before because of the short time we had we could not rely on one option but still we send our apologies to you. For hotels we always pay full board ( beak fast , lunch , dinner plus non alcoholic drinks , we are very sorry if it was not communicated to you , we are very sorry)

For the vehicle , we will always ensure that its in good mechanical condition for our other clients , even though we cant avoid minor cases due to some terrain roads in our destination areas.

For the guide , Chris will improve for our next clients , he is as well very sorry , he extends his apologies to you and your wife , as you can read previous reviews Chris has always been a good guide and he will work hard to improve more .
Thank you so much , hope our apologies are accepted.
regards.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 41
  • 4 star 0
  • 3 star 0
  • 2 star 1
  • 1 star 0
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