Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 47
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 47 Reviews
Trish   –  
United States US
Visited: December 2023 Reviewed: Apr 2, 2024

Email Trish  |  65+ years of age  |  Experience level: first safari

Amazing Trip with Uganda Family Tours and Travel !!!
5/5

I had an amazing trip with Uganda Family Tours and Travel in December of 2023. This was my first safari as well as my first trip to Africa, and it far exceeded my expectations! I went on a 10-day safari, during which time we experienced most of Uganda.

During our trip we saw not only the big 5 but also the gorillas and the chimps. Our guide was Jackson Otwikende who we got to know well over the course of those 10 days. Not only is Jackson a sensational guide, but he's also very professional, incredibly kind and personable, and displays a great sense of humor. In addition, Jackson is highly knowledgeable and has a wealth of information when it comes to all things about the wildlife. His love for his country, its history, the people, and their culture was evident throughout our trip.

I would highly recommend Ugandan Family Tours and Travel, and especially Jackson!


Desiree   –  
Angola AO
Visited: March 2024 Reviewed: Apr 1, 2024

Email Desiree  |  50-65 years of age  |  Experience level: over 5 safaris

Perfect for solo female travelers
5/5

My guide was Jackson O. He met me at the airport with a welcoming smile and a wonderful spirit.

As a solo female traveler, first impressions and gut instincts are paramount - I immediately felt at ease. Jackson was open to all my questions and shared the real Uganda with me. He is an expert on all things Uganda: history, economy, agriculture, social fabric, and politics. He tells it like it is, which can be a rare quality among those in the tourism industry. He was a true gentlemen and gave me good advice on many things: how to get a thorn out of my finger, which hotels to stay at, and which tours were suitable.

Jackson O. possesses the rare quality of being able to adapt to what the client wants and needs- very good people skills.

Well done, Uganda Family Tours!

Bruno   –  
Mexico MX
Visited: March 2024 Reviewed: Mar 29, 2024

Email Bruno  |  20-35 years of age  |  Experience level: 2-5 safaris

enthusiastic, friendly and knows how to make its job
5/5

It was an amazing experience, they picked me up from where I was staying, drive without any problem all the way to the lodge, had the Patwa activity, nice food, and then incredible experience with the Gorillas, the trek was incredible. I also had the opportunity to see other kind of primates and LOTS OF Birds

Isaac safari   –  
Norway NO
Visited: March 2024 Reviewed: Mar 28, 2024

Email Isaac safari  |  20-35 years of age  |  Experience level: first safari

Amazing
5/5

Good people, price can be discussed
Good explanations
Love talking with the customers and funny as well

Ahmed   –  
Saudi Arabia SA
Visited: February 2024 Reviewed: Mar 24, 2024

Email Ahmed  |  20-35 years of age  |  Experience level: first safari

Flawless
5/5

Before arriving to Uganda i did not know what to expect and was worried about having a bad experience however Uganda Family tours organized a wonderful trip for us that will always be memorable to me.
Our tour guide Jackson was one of Uganda’s hidden gems, happy to call him a friend now.

Ricardo   –  
United States US
Visited: March 2024 Reviewed: Mar 22, 2024

Email Ricardo

A friendly and familiar experience that set them apart from the hundreds of providers.
5/5

It does not take long to realize most operators offer a similar set of itineraries so I will not be giving a review on the National Parks or the Gorilla/Chimpanzee trekking part as this is more about why I would recommend Uganda Family tours above the other operators.

I first wanted to go with a company owned and run by locals, as opposed to an outsider/multinational company, so Uganda receives as much of our fees as possible. You will take so much from Uganda in unforgettable memories that it is only fair that it is Uganda who gets your money.
There are also some benefits of having a local operator as they provide the focus you want on their region and not just having the financial gain in mind. From start to finish, we interacted with 3 members of the Uganda Family Tours (Jackson, Living, and Johnatan), and each one of them displayed great pride in their country and what it has to offer.

Jackson is the founder with whom I interacted during the booking process. He was very professional, patient, and detailed from the beginning when there was some confusion from my bank on the final payment. Jackson was quick to help and provide peace of mind in a process that I always feel a bit nervous about (international wiring). Also, I had some last-minute changes to our itinerary (including adding one member), and without hesitation, Jackson provided solutions right away.

Jackson created a perfect itinerary for us and made sure all accommodations and activities were as we expected.
Living was our guide and we had Johnathan as an apprentice as well. Living is an experienced guide with great energy and knowledge of the different aspects of Uganda. He loves his country and it was great to see that he is still truly amazed by its landscapes, fauna, and people; His energy is contagious. His knowledge of the parks was at times the reason we were able to witness closely some of the wildlife and to optimize our time.
Johnathan was a friendly addition to our tour and a very helpful young man with a great desire to learn. We will see how he will become a top Guide in Uganda.

Nasser   –  
Saudi Arabia SA
Visited: February 2024 Reviewed: Mar 3, 2024

Email Nasser  |  20-35 years of age  |  Experience level: 2-5 safaris

Very accommodating to all our needs.
5/5

We did the tour with Jackson, and honestly it was all great. He organized everything from A to Z, and he was flexible with the plans and was able to do last minute changes.

I would highly recommend him and the tour company for any trip you plan to do in Uganda!

Lexi   –  
United States US
Visited: January 2024 Reviewed: Mar 2, 2024

Email Lexi  |  under20 years of age  |  Experience level: first safari

Amazing
5/5

It was a fun put together trip jackson is a great tour guild and would definitely recommend.

Rasha   –  
Saudi Arabia SA
Visited: February 2024 Reviewed: Mar 2, 2024

Email Rasha  |  20-35 years of age  |  Experience level: first safari

Amazing group and very organized
5/5

The Uganda family tour group was highly organized, not only facilitating the trip seamlessly but also enriching us with insightful historical information about their country.

Sama   –  
Saudi Arabia SA
Visited: February 2024 Reviewed: Feb 27, 2024

Email Sama  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing!!
5/5

Everything was organised perfectly, Mr. Jackson was so helpful and great!
The itinerary was great, hotels were comfortable and as expected, transportation was clean.. I love how there was flexibility if anything wanted to be moved or change.. I would definitely repeat Uganda with Uganda Family toursand travel..thank you for everything

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 47
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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