Zamunda Tours & Safaris

Very bad experience with Zamunda Tours & Safaris

We, a couple in our late 20s, would like to give our honest feedback on Zamunda Tours & Safaris.
First of all, we've only given positive feedback so far, but unfortunately, that doesn't apply to Zamunda Tours & Safaris.
Furthermore, we've experienced safaris before.

After paying a deposit of 25% of the quoted price, the service generally left a lot to be desired, specifically delayed responses (several days, previously immediate response).

Our safari began with an airport transfer in Zanzibar.
Our hotel there was near Makunduchi.
We were picked up by a taxi driver.
It was repeatedly discussed and firmly agreed with Zamunda Tours & Safaris that our luggage, which we didn't want to take with us on safari, would remain in Makunduchi and, after the safari, would be taken to our next hotel in Kendwa, including us.

Fortunately, the taxi driver informed us that if we left our luggage in Makunduchi, we would be taken from the airport to Makunduchi after the safari ended and then to our new hotel in Kendwa, even though we had arranged something completely different with Zamunda Tours & Safaris.
Since we didn't want to do that, as it would have involved a 4.5-hour drive after the flight, the taxi driver offered to take our luggage and store it at his home.

The next point of criticism concerns the pickup at the airport in Arusha.
Every safari company was there on time with a name sign upon arrival, except for Zamunda Tours & Safaris.

But that wasn't the only thing:
We were told on WhatsApp that Zamunda Tours & Safaris would be there.

A guide from another company eventually called and, since there was no response on the other line, passed the call on to us. I didn't receive a response either.
Zamunda Tours & Safaris finally showed up a few minutes later, and the remaining 75% was paid.

The offer advertises that the game drive begins immediately upon arrival and lasts until the evening.
We define a game drive as a drive in a national park with possible sightings of free-roaming and wild animals.
The first two hours involved driving on a highway, so it had little to do with a game drive.
In Tarangire National Park, we had a net game drive time of 3.5 hours, meaning it didn't last until the evening.

That evening, the next surprise came:
We had booked a lodge with a pool, but we ended up staying in a much cheaper lodge without a pool.

The next day, we were supposed to be on a game drive from morning to afternoon.
However, here too, our net game drive time was shorter (to be precise: four hours). This net time is still quite good, though, because we left the lodge as early as possible at our request.

The experiences in the two parks (Tarangire & Ngorongoro) were, of course, unique, but we would recommend everyone to book and take this trip with a different provider.

Zamunda Tours & Safaris also received this feedback personally, but all they offered was an apology and a lack of understanding at first.

Not to mention a small compensation, which would have been the least we could have done (downgrading our accommodation without being informed).