Reservation Team outside the offices
Victoria Falls Serious Fun Tours and Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
IS
Email I.. | 35-50 years of age | Experience level: first safari
Hwange National Park
Hwange National Park with Victoria falls serious of fun.
Got back problem and informed the office. They told me because of this they would refund me the money. That was 2 weeks before the trip. Beginning of December. Now it’s January I am still trying to contact them every day and they only give me broken promises. Every day for a month. I am at loss for words and I only want my 900$ back. But still getting the same answer that’s it’s going to happen today or tomorrow. There is something really not right. Client should not have to fight this hard for its money that was promised back!!
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Jan 9, 2024Hi Iris
Thank you for the review. Its good to have feedback and we value it. We understand your concern and our apologies if our service did not meet the standard.
We are grateful you have raised this, an issue that may also affect our future travelers. We always thrive to give all our clients the best holidays in Victoria Falls and any other places where we offer safaris. In this regard, we are full aware that there maybe cancellations, due to unforeseen circumstances.
We have a set cancellation policy that stipulates any refunds to be paid wthin 30 days from the cancellation date.
I will not dwell much on the issue of how you cancelled and the reasons to cancel. And yes, out of pity heart, we agreed to a full refund of the trip fee. We never charged any cancellation of the fee despite us fully preparing for the trip and you cancelling on peak season.
We have some third party suppliers, who we also pay as we prepare you an amazing holiday. We are so much determined to offer the best service and your explanation to the cancellation ,we felt would prejudiced you of the fun.
We have promised to refund you and like any other organisations credit notes go through certain channels. We understand that these funds are so dear to you and we will process them within the cancellation time of the policy.
You paid the fees including park fees, transaction taxes, but yes we will refund you the whole amount plus the US$10 you added on top of what you paid.
Thank you and we hope all our future clients understand this policy before making commitment to book.
with thanks
Email Mgcini | 35-50 years of age | Experience level: over 5 safaris
Professional, experienced, dedicated, exceptional customer service, and memorable adventures.
My recent experience with Victoria Falls Serious Fun Tours and Travel was nothing short of exceptional. From seamless communication to outstanding service, remarkable value for money, unwavering reliability, and an unforgettable tour, every aspect exceeded my expectations.
First and foremost, the communication with Victoria Falls Serious Fun Tours and Travel was prompt, clear, and accommodating. The team was incredibly responsive to my inquiries, promptly addressing any questions or concerns I had. Their professionalism and dedication to ensuring a smooth experience were evident from the start, setting a positive tone for the journey ahead.
Upon embarking on the tour, I was thoroughly impressed by the level of service provided. The tour guides were not only knowledgeable about the area and its history but also genuinely passionate about sharing their expertise with us. The tour guides seamlessly facilitated our border clearance process in Botswana to gain entry Their enthusiasm was infectious, enhancing the overall experience and deepening my appreciation for the wonders of the Chobe River in Botswana.
What truly sets Victoria Falls Serious Fun Tours and Travel apart is its exceptional value for money. Despite offering top-notch service and experiences, their pricing remains competitive and accessible. This combination of quality and affordability makes them a standout choice for travelers seeking both value and excellence.
Reliability is paramount when choosing a tour operator, and Victoria Falls Serious Fun Tours and Travel did not disappoint. Every aspect of the tour was meticulously planned and executed, leaving no room for uncertainty or disappointment. From transportation arrangements to itinerary details, I felt confident and reassured throughout the entire journey.
Of course, the highlight of my experience was the tour itself. Exploring the majestic Chobe River with Victoria Falls Serious Fun Tours and Travel was an adventure I will cherish for a lifetime. From witnessing the awe-inspiring beauty of the falls to engaging in thrilling activities like the Safari cruise and sunset game drives, every moment was filled with excitement and wonder.
In conclusion, I highly recommend Victoria Falls Serious Fun Tours and Travel. From their excellent communication and service to their unbeatable value for money, unwavering reliability, and unforgettable tours, they excel in every aspect. If you're looking for an unforgettable adventure at Victoria Falls, look no further than Victoria Falls Serious Fun Tours and Travel. They will undoubtedly exceed your expectations and leave you with memories to last a lifetime.
DE
Email Sandra Marahrens | 20-35 years of age | Experience level: 2-5 safaris
Amazing Tour - Amazing People
We had the best 2 days 1 night trip to Hwange Nationalpark. The accomodation was lovely, our Tourguide in the Nationalpark awesome and Marvel with his Victoria Falls Serious Fun Tours and Travel just made it all possible. He was always on time, gave us the best offer including ALL our wishes and more and it was always really nice chatting with him about everything. We (2 women travelling) felt safe the whole trip and never rushed. Marvel responded very quick to all our questions. I would definitely recommend booking with Marvel and his team!
Thank you so much!
CZ
Email Ondrej Kindl | 20-35 years of age | Experience level: first safari
Very reliable agency!
My holiday couldn’t be better and that’s only thanks to Marvel and his team!
Before my holiday started. I’ve been in touch with Marvel for some time as I added some more things and even days. My holiday took 7 nights in Victoria Falls and 1 nights in Botswana. Whatever I asked for their answer was always “we can do it”. Even after I paid for my holiday I found something extra I’d like to do and they found a space in my itinerary and book that in advance for me!
Not only every transfer was on time, but Marvel texted me every single time 10 minutes after I was supposed to be picked up (and I always was!) to make sure that I was picked up. Even when my activity started as early as 6am!
Their personal advice and service is another great things. Marvel took me to see the city even if that was in my itinerary. We had a couple beers in local bar. He told more about the city and he really showed interest in making sure that my holiday will be just perfect! (Not something you’ll get with some big agency).
All accommodation was great and hospitality in Victoria Falls is really lovely everyone is smiling and you can feel that happy energy , you’ll never feel unsafe there.
This team (agency) really like what they do and are prepared to make your holiday special. They even gave me a present when I was leaving. You just know that every customer is important for them!
I’d like to thank you guys one more time for making my holiday unforgettable and if I will ever book another holiday to Vic Falls - only with you!
Email MaKhue | 20-35 years of age | Experience level: first safari
He displayed professionalism at its best.
The service was top notch, and maximum value of money due to how the staff communicated with us as a team.
Email Zafira | 35-50 years of age | Experience level: first safari
Marvel is well..... Marvelous
We were a group of 5 and kept changing the itinerary and activities. Marvel was very patient and flexible with what each person wanted. While there we added and excluded some activities. Marvel was quick with responding. He was always on time even if we were not. while you might get cheaper options in Victoria Falls, i like the fact that everything was sorted out and the days planned in advance.
MA
Email Hala | 20-35 years of age | Experience level: first safari
Very professional agency tour!
Very professional agents! We booked the afternoon before, and they were able to manage and organize everything, even if we ask for the pick up and drop off to be a different location (as we were in Zambia and we wanted the drop off to be in Zimbabwe) without additional cost. Everything was smooth, the every person on our tour was very kind! Also, they are not keep pushing you/ ask you for tips (like others), so everyone was comfortable during all the tour.
DE
Email Elias | 20-35 years of age | Experience level: first safari
Flawless caring service
This was our first time in Zimbabwe, and trust me when I say it will not be the last.
Victoria serious fun tours has a lot to do with it, it took care of all of our needs so we could focus on the incredible experiences here.
They are extremely easy to reach and answer at all times of the day, easily one of the most reliable services I’ve ever used.
I’m not too generous in saying this was one of the best experiences of our life! Can’t wait to be back!!
Email Faith | 20-35 years of age | Experience level: 2-5 safaris
Excellent
My family had a great time in Vic falls, from the day we arrived perfect accommodation booked, great food. Our tour guide was very friendly and easy goer we enjoyed every moment with him. Our schedules were well allocated for each activity so we had enough time to relax. Will surely recommend them and come again.
Professional, very accommodating
Absolutely enjoyed our stay from start to finish. The tour operator is very professional. Allowed us to pick our dates, curate the activities we wanted to do to our specific tastes.
Will definitely be using this operator again