Tanzania Joyous Time

A huge letdown of a company for an amazing experience

We saw an incredible amount of wildlife — lions, elephants, giraffes, even cheetahs — and the Serengeti itself is unforgettable. But sadly, the way this company operates seriously let us down.

They don’t run the safaris themselves — they take your money, then place you in a driver’s vehicle and disappear. The guide we had had never even seen the itinerary we were sold. I booked a 4-day safari with full game drives advertised everyday with Days 2 and 3 in the Serengeti. In reality, we arrived at 4:30pm on Day 2 and left by 2pm on Day 3 — barely 24 hours total. On the Day 4 we left Ngorongoro crater at 11am after being promised ‘full day’ safaris.

Worse, the company dismissed multiple messages during the trip. I gave them a chance to step in and fix things twice, asking for more game drives — all I got were generic AI-sounding replies and no action. The guide refused to change anything, saying it was his “normal” schedule and he doesn’t know what itinerary i’m talking about.

One day, we had to leave cheetahs mid-hunt and rush out of the Serengeti and on the last day the same thing to meet someone else’s flight — a recurring issue, as different people join each day with their own constraints. When I raised this, they were rude and dismissive, saying things like, “Well, on a private safari… you could have done this.” They try and pin the blame on the fact its a shared/ joining safari which is an easy cop out to try and blame you, but when you look around most people on safari are on group tours.

I booked a shared safari happily with a clear itinerary in writing in an information pack sent by them. What I got was about 60% of that — with no apology, no refund, just an attempt of a sales pitch after the trip for a taxi and hotel after they had already taken over $600 per person. All their information pack and inclusions are all lies.

The animals were amazing — but this company does not deliver what it promises. Go for someone else who delivers what they promise. You will love safari but pick the right company! Be cautious.