Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 41
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 41 Reviews
Alicia   –  
United States US
Visited: January 2026 Reviewed: Jan 24, 2026

Email Alicia  |  35-50 years of age  |  Experience level: 2-5 safaris

Customer oriented, friendly, knowledgeable.
5/5

Ivan was easy to reach and responded quickly to any questions or concerns we had. The value was outstanding especially considering the price of the park fee is the majority of the price. Definitely a dream trip, and Santaviva helped us achieve it!

Lois   –  
Uganda UG
Visited: January 2026 Reviewed: Jan 12, 2026

Email Lois  |  20-35 years of age  |  Experience level: 2-5 safaris

Santaviva is a reliable and professional tour company.
5/5

From start to finish, our experience with Santaviva for our trip to Zanzibar was excellent.
Communication was clear and responsive from the very beginning, and any changes were always communicated in time. All our questions were answered by Ritah, and the itinerary was well explained in advance, which made planning easy and reassuring.

Hotel pick-ups were always on time, transfers to and from the airport were seamless, and the schedule was respected throughout our stay. We felt well taken care of at every stage by our transport coordinator, Mathias.

The tours themselves were well organized and enjoyable. We visited Mnemba Island, Stone Town, Prison Island, and Baraka Aquarium. While we missed swimming with dolphins due to weather conditions, this was well communicated and handled professionally. The guides were kind, patient, and very knowledgeable, adding great value through their explanations of local history and culture.

Overall, the experience offered great value for money given the quality of service, organization, and attention to detail. We would confidently recommend this operator to anyone visiting Zanzibar.

Julia   –  
Uganda UG
Visited: November 2025 Reviewed: Nov 12, 2025

Email Julia  |  50-65 years of age  |  Experience level: over 5 safaris

Exceptional service with follow up throughout the trip. Not usual for an agent to have that care
5/5

My trip to bwindi was exceptional best services ..

Sarah Harmer   –  
United States US
Visited: September 2025 Reviewed: Nov 10, 2025

Email Sarah Harmer  |  50-65 years of age  |  Experience level: first safari

Attentive and Adaptable Tour Operator
5/5

Ivan was great at tailoring our trip to what we wanted and needed. He made the travel smooth and easy. We had a great experience and loved every minute of our trip!

Bernard   –  
Switzerland CH
Visited: October 2025 Reviewed: Nov 9, 2025

Email Bernard  |  50-65 years of age  |  Experience level: 2-5 safaris

Santaviva - very attentive, knowledgeable and friendly guide with good local connections.
5/5

Ivan was our guide and the entire trip was very well organized and performed. It already started with the straightforward and swift communication during the phase of evaluation and selection. Ivan was always very responsive. During the trip we were very well guided and Ivan was always here for us and supported our family in all aspects. We felt very safe, welcome and comfortable during the trip. Thank you so much 😊

Luis   –  
Spain ES
Visited: October 2025 Reviewed: Oct 10, 2025

Email Luis  |  20-35 years of age  |  Experience level: 2-5 safaris

excellent trip through Uganda
5/5

Excellent professional, super attentive to every detail, taking photos of us, perfect experience, very polite and respectful, thank you for this incredible tour and the great experience we had in Uganda.

Corey   –  
United States US
Visited: September 2025 Reviewed: Oct 6, 2025

Email Corey  |  35-50 years of age  |  Experience level: 2-5 safaris

Small touches, local restaurants, hidden stops, flexible timing made the tour feel personal.
5/5

Ivan handled the logistics, Ambrose handled the wheel. We did gorillas in Bwindi and safari + chimp trekking in Queen Elizabeth. Schedules were tight, communication was straight, and the ride felt safe and smooth. Zero hassles—would book again.

Pauline   –  
Belgium BE
Visited: September 2025 Reviewed: Oct 1, 2025

Email Pauline  |  20-35 years of age  |  Experience level: first safari

Wonderfull experience
5/5

Ivan helped us arrange the permits to see the gorillas. Communication was very easy. I'm very grateful for the help and would recommend him to anyone. Ivan, thank you so much.

Jon D   –  
United Kingdom UK
Visited: August 2025 Reviewed: Sep 12, 2025

Email Jon D  |  50-65 years of age  |  Experience level: 2-5 safaris

Ivan was brilliant!
5/5

The reason we wanted to come to Uganda was to see the Gorillas. However, we faced a problem as our younger child was below the mandatory age (15) for trekking. We found Ivan on the internet and he was super efficient at sorting our permits for us - with a special dispensation from UWA for our youngest to also trek. Without Ivan our trip wouldn't have got off the ground, and for that we are eternally grateful!
Dealing with an agent abroad provides a degree on uncertainty and insecurity, but I was quickly reassured through my dealings with Ivan that I wouldn't need to worry - he was extremely prompt and thorough in his responses and provided documentation and receipts every step of the way.
We organised the Gorilla trekking through Ivan as part of a bigger trip to Uganda that we had organised ourselves. Once we got to Kisoro, Ivan arranged to meet us and briefed us on what to expect from the trekking the following day. He then accompanied us on the trip, to and from Rushaga Gate.
(The trekking was of course amazing!!)
I would thoroughly recommend Ivan as trustworthy, attentive and a significant safe pair of hands - plus a very nice guy!
Thank you Ivan for helping provide a life memory for me and my family!

Nadia Olson   –  
Montenegro ME
Visited: July 2025 Reviewed: Aug 9, 2025

Email Nadia Olson  |  65+ years of age  |  Experience level: over 5 safaris

First time in Uganda with an experienced and knowledgeable tour guide, Ivan
5/5

We were with Ivan as our driver and guide for 9 days. We visited Murchison Falls, Kibale, Queen Elizabeth, Bwindi Impenetrable, Lake Majuro National Parks. Ivan was very professional, knowledgeable, competent and capable. He helped us organize our hotels, permits, the games drive and boat trips. He ensured our safety and everything was very well organized and take care of. We are very pleased with the results. Ivan is a safe driver, a friendly companion and helpful in many ways. This is a wonderful trip for an overview of Uganda.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 41
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Santaviva , not SafariBookings
  • The tours offered by Santaviva are subject to their terms & conditions