Somak Holidays
- Located In:
-
United Kingdom
United States
- Size:
- 50-100 employees (Founded in 1968)
- Member Of:
- ATTA, IATA, ATOL, TATO, KATO & ABTA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $56 to $438 per person per day (USD, excl. int'l flights)
Reviews
IE
Email Brona | 20-35 years of age | Experience level: 2-5 safaris
Non existent as never got to go!
I have travelled with many travel companies and this is by far the worst experience so far. Extremely poorly organized, no help when in need of emergency assistance and incredibly rude customer service that shouted over me on the phone at me. Due to the poor organization we were unable to go on our trip and there wasn't a cent refunded or credit noted.
Reply from Somak Holidays
Posted on Feb 3, 2023This client was booked to travel to Kenya with us on 05 Nov 22 and she and her husband turned up at the airport without a visa to travel to Kenya even though we had told her. We tell all our clients: 'It is the responsibility of all passengers to ensure that they hold the correct and valid travel documents, including visas for all countries to be visited. Failure to do so may result in your intended travel being curtailed or terminated, and we will not accept liability for your loss in such circumstances.'
In Somak's 55 year history Brona and her husband are only two passengers that have arrived at the check-in desk without a visa.
IE
Email Michael | 20-35 years of age | Experience level: over 5 safaris
Terrible customer service
Our visa arrangements were mismanaged and we were offered no recourse when we weren't allowed on our flight. Terrible company and really rude people.
Reply from Somak Holidays
Posted on Feb 3, 2023This client was booked to travel to Kenya with us on 05 Nov 22 and he and his wife turned up at the airport without a visa to travel to Kenya even though we had told him. We tell all our clients: 'It is the responsibility of all passengers to ensure that they hold the correct and valid travel documents, including visas for all countries to be visited. Failure to do so may result in your intended travel being curtailed or terminated, and we will not accept liability for your loss in such circumstances.'
In Somak's 55 year history Michael and his wife are only two passengers that have arrived at the check-in desk without a visa.
Email Rebecca | 35-50 years of age | Experience level: over 5 safaris
Somak Driver Offroad and Endangering Lion
I've just come from the Mara where I saw a Somak branded vehicle go off road so that they could get a meter away from a sleeping lion. The driver then got angry when he saw me with my telephoto lens taking his photo. Do not support companies that employ irresponsible drivers.
