Safarilink SA
- Office In:
- Size:
- 5-10 employees (Founded in 2016)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $147 to $598 per person per day (USD, excl. int'l flights)
Reviews
Email Jason | 20-35 years of age | Experience level: first safari
Joseph our driver was great. The organisation however was awful
We booked a private transfer from Johannesburg to Krueger. This was booked for pickup at 07:00. The transfer was for 2 pax and we paid 4,500 Rand. We booked through MoAfrika tours but the transfer was with SafariLink (the vehicle we were picked up in had branding for both).
We were contacted by SafariLink on WhatsApp to reconfirm the booking details the day prior. The re confirmation stated a pickup time of 09:25 which was incorrect. We confirmed the correct details with SafariLink via WhatsApp on two occasions during the day and were told the booking was updated and we would be collected at 07:00 as expected (on both occasions).
On the day of pickup we checked out of our room early, missed breakfast and were ready for a leisurely drive to Krueger. We were ultimately picked up at 08:30 after lots of calls and messages to try and work out where our driver was.
Unfortunately the administrator at SafariLink who had confirmed the 07:00 pickup via WhatsApp had not passed the details onto Joseph. This meant we had to drive directly to Krueger with only a 5 minute stop along the way in order to ensure we did not miss any of our safari activities. The drive is c6 hours with no stops.
Joseph did a great job of making the best out of a bad situation. He made time up, he contacted our lodgings to make sure they were aware of our arrival time and kept us updated on progress along the journey. The organisation by the team who sit behind Joseph though left a lot to be desired.
The transfer vehicle was clean, modern, good WiFi capabilities etc. Joseph was also a very safe driver and pointed out points of interest along the way.
I have provided a 3* review as we paid a lot of money for the private transfer and all it led to was extra stress and inconvenience (we should have just taken the shared transfer that was included at not extra cost). Were it not for Joseph this would be a 1* review. Was the pickup on time then this would be a 5* review.
If using this Company I would suggest triple checking your booking confirmation well in advance and in the run up to your journey.
Email Ash | 20-35 years of age | Experience level: first safari
Joseph was 10/10, but organisation from Safarilink lacking
We experienced an issue whereby our transfer was recorded on the system as being at 9am, however it should have been booked at 7am. We confirmed this with Safarilink the day before we were due to travel and thought it had been corrected. On the day unfortunately the driver was only able to pick us up at 8:30am due to the system error.
Thankfully, we had Joseph who kindly made up as much time as he could in a safe manner - he was brilliant, telling us about our journey and made time for a comfort break without leading to a delay. He did everything he could to get us to our destination quickly but safely which we appreciated.
Safarilink were contactable by WhatsApp and phone which was helpful. It’s a shame about the delay.
Email Chris | 50-65 years of age | Experience level: first safari
Satisfactory transfer service
Miscommunication between booking agency and transfer service which resulted in the driver arriving half an hour early. Outward bound driver was attentive but took a scenic route and drove too quickly for the conditions. Only one comfort stop, instead of the two mentioned in the itinerary. Home bound driver was overly friendly and enthusiastic, and although a competent driver, had to be asked to refrain from using and looking at his mobile phone while driving. Service ran half an hour late.
IT
Email Anna | 35-50 years of age | Experience level: first safari
Long but safe
(Theodore)
Good driver. Long trip but safe. We arrive at the airport at time, as planned.
Just 10 minutes to eat but understandable due to the 6hours needed to reach the airport.
IT
Email Alice&Lorenzo | 20-35 years of age | Experience level: first safari
As far as i can tell, good.
As far as I can tell, so far so good. I don't know what to sai about it because we had to to the review before i made the full trip.