Reviews

Sort By: Date Most Helpful Rating 31-40 of 188 Reviews
Jenitha   –  
Oman OM
Visited: August 2019 Reviewed: Aug 25, 2019

Email Jenitha  |  20-35 years of age  |  Experience level: first safari

Reliable, Well-Planned, Good Service
4/5

We travelled to Kenya with family (4 Adults & 2 Children). Thanking Martha for making the experience a good one. She was quick with her responses, provided all the necessary information we required and quite helpful. It was a great trip and within budget. I would highly recommend this company and Martha as a point of contact. The only minor issue we had was with our guide in Masai, he wasn't very interactive but he did a good job on the safari, took us to the right places, made sure we had the best view possible and we saw the Big 4 (we just missed the Rhino).

Álvaro   –  
Spain ES
Visited: August 2019 Reviewed: Aug 22, 2019

Email Álvaro  |  35-50 years of age  |  Experience level: 2-5 safaris

Easy, reliable and affordable
5/5

I contacted BigTimeSafari from Spain. The interlocutor was Agnes. The truth is that I couldn't have been luckier. Agnes, at all times, answered all my questions and uncertainties about the planning of the trip. She was very flexible because we finally made some unusual changes, like staying one more day at the Masai Mara or climbing Mt Longonot or upgrading the hotels of the Masai Mara but not the rest. There was no problem at all.
I looked for many agencies and I can assure you that it was the cheapest of all.
During the trip, Agnes was very aware of timetables and that the guides complied with everything agreed.
The truth is that our trip to Kenya has been awesome and in large part is for how well it was organized.
I am very grateful to Bigtimesafari and, especially, to Agnes for her help and her predisposition to make everything perfect.

Thank you very much!

Ka Yan   –  
Hong Kong HK
Visited: October 2016 Reviewed: Oct 25, 2016

Email Ka Yan  |  20-35 years of age  |  Experience level: first safari

Very good.
5/5

BigTime safaris staff are all very nice , responsible , their tent camp , hotel are very clean , the safaris very good and the driver will find ainamals , very safe , interesting , very responsible , all things (food , hotel , camp , resort , car ) very good , and the price very reasonable. I love the trip , I love Bigtime all staff!!!

Daniel   –  
Germany DE
Visited: September 2016 Reviewed: Sep 18, 2016

Email Daniel  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Daniel and not that of SafariBookings.
3 day Masai Mara
2/5

We got picked up at 6.30 am and went to the office of Big Time. But the thing they do is that all the companies try to fill up their buses and so we were driving for probably four more hours through Nairobi to pick up people from other companies. This caused us then to arrive at the camp so late that we couldn't go out for safari anymore. The plan was then to start the next day really early with breakfast at 5.30 to compensate the missed time and to see the sunrise. But this didn't work out because there was no breakfast until 6.15am so we also missed the sunrise. The rest of the day was really awesome, we saw a lot of animals and the Masai Mara national park is really worth a visit. When we asked in the evening for water they told us that there's only 1 liter each per day and in my opinion this is too less if they say that water is included!
On the third day we actually made it to see the sun rise and left to Nairobi at 8am and arrived at home around 4pm. Besides that we had a driver who wasn't speaking at all to our group and was racing all the time so that we were just shaking in the bus the whole time. It would have been nice if he would have explained sometimes things about Masai Mara but at least he knew the ways there very well.
So I definitely would recommend to go to Masai Mara National Park but in my opinion not with the Big time company. Probably spending more money would be worth it.

Tom   –  
Japan JP
Visited: December 2015 Reviewed: Jan 3, 2016

Email Tom

Friendly, flexible and welcoming service
5/5

We spent in total 8 days in Kenya. Bigtime has assisted us during these days and provided attentive care throughout the trip. We planned to go to Tanzania but our visa was rejected on the border. However the crew was with us even to the border and tried to facilitate it by all means. When it turned out it was not possible, they immediately assisted us with alternative plans. Thanks to Bigtimesafari, we had the best trip in our life this yime in Kenya in masai mara, Naivasha and Watamu.

Angie Yap   –  
Italy IT
Visited: July 2014 Reviewed: Apr 15, 2015

35-50 years of age  |  Experience level: first safari

EastAfrica holiday
5/5

A wonderful EastAfrica holiday Dear John, Dennis, George and Peterson Happy New Year to you all too!Thank you for making my holidays in East Africa such a memorable one. Adeline,Alvin and myself really enjoyed ourselves. From

Vipin   –  
Germany DE
Visited: March 2015 Reviewed: Apr 7, 2015

20-35 years of age  |  Experience level: first safari

Once in a lifetime experience
5/5

It was an incredible experience. Right from reception at the Bus stop to the accommodation, everything was catered for. Would like to specially appreciate the personal help given by Mr David and all the staff.
I am sure this attitude will take you to greater heights.

Jaak   –  
Estonia EE
Visited: March 2015 Reviewed: Apr 6, 2015

Email Jaak  |  35-50 years of age  |  Experience level: 2-5 safaris

Our trip to Masai Mara, Amboseli and Mount Kenya
5/5

We were recommended Big Time by a local friend and in short - we are quite happy with the choice.
They helped us with hotels in Nairobi, took us to a very very nice trip to Masai Mara (do climb the hills there with some Masai guides, it's very nice if you don't leve it to the middle of the day, better temperature in the morning), took us to Naivasha lake, from there we went to Amboseli and Mount Kenya. We were very happy with both the drivers snf guides we got assigned during our trip and also happy with their help in Nairobi (one of our companions needed a bit medical help).

Evgenia   –  
Czech Republic CZ
Visited: November 2014 Reviewed: Feb 19, 2015

Email Evgenia  |  20-35 years of age  |  Experience level: first safari

All was perfect!
5/5

I had safari in Kenya, Masai Mara with Big Time Safaris in the November 2014. It was just perfect!
I brought home memories for the rest of my life, great pictures and new plans to go again!
Big Time Safaris did their job in a perfect way, all was safe and smooth. I was comunicating a lot before arriving to Kenya with Martha, she was always friendly and ready to give advice and answer one of questions, that i had really a lot, cause was travelling to Kenya alone. It was all safe there. They met me from the airport when i arrived to Kenya at 3 in the night, took me to the hotel and than picked me up in the morning to go to safari.
We had very nice and professional driver during safari-Stanley. He knew all about animals and was trying to do his best to show us the wild life of african savana, so we could also make good pictures. Special thanks to Stanley, my 3 days at Masai Mara were really one of the best days of my life!
The camp itself was good, staff there polite and friendly. Food was also good, especially dinners. Tents were big enough, clean and had all i needed inside. I was alone and had one tent for me only. Electricity is during the morning and evening only. If i am not misstaken 5-7 and 20-22. Or smth like this. When we were there was no wifi. But you dont really need it there, you can just enjoy the nature and that few days you have there.
Big Time Safaris were helping me till the day i left Kenya. After safari i was flying to Mombasa, they took me to airport and after Mombasa picked me up from airport to také me to the hotel, where i slept before flying home.
Now i am planning new safari in Kenya and Tanzania, for one week. And of course i will book it with Big Time Safaris. Also i m giving them good feedback and advise it to ppl who are thinking of visiting Africa for safari.
Thanks again guys and hope to see you soon again!

Rosana   –  
Lithuania LT
Visited: September 2021 Reviewed: Oct 14, 2021

Email Rosana

Great tour operator, made the best life time experience for us
5/5

We chose 7-days budget safari trip from this company. From the first email with manager called Steve I understood it will be great service. Steve helped me a lot by providing information and answering all my questions which were not always even related to this tour. He used to reply me fast even in late evenings. Also, he organized our COVID tests to enter Tanzania and dropping us in Namanga border to Tanzania. We had some problems there as officers didn’t want to let us to the country as they probably wanted money from us. We just called Steve, gave the phone to the officer and Steve made things clear. Thanks a lot, Steve!!!
No about the trip. We got an amazing tour guide Mansur. He went above and beyond to make this trip amazing for us and worth of money. He was very professional, also he is very bright and smart person, open minded and told us many interesting and real things about Kenya, wild animals and processes happening in nature. He did all his best and we saw Big 5 because of him! He also managed to show us the great migration of wildebeest crossing the river, it was a lifetime experience.
Just few advices for the people planning to take this trip:
First, if you are picky or spoiled don’t take budget trip. Food is always the same: rice, beans and cow or mutton stew. This is not about this particular trip, this is about Kenya all in all. We are not picky people and that food is okay for us. But do not expect burger or spaghetti bolognese here :)
Second, trust your tour guide completely once he is not blindly following written program. The brochures about safari trips were written many years ago, even some lakes are already gone which are mentioned in tour description. Your guide always wants you to have the best experience and sometime it is needed to modify a plan slightly. Experience is the best if you trust your guide and let him do his job.
What is more, do not expect animals to behave like in documentary movies. People who are making these movies are hiding in the bushes for days just to catch a hunting lion. In the real world true happiness is just to see them, even see them walking and not just lying already is a big achieve! Some of them is really hard to find. Be happy just to see them in real life.
Also, be ready to spend many hours on the road. Kenya’s roads system is not well developed. It will take many hours get from one national park to another, once it took whole day for us. The only option to skip this is take a planes but it will be very expensive. For us spending time in the road wasn’t terrible as we enjoyed the view through the windows, you cannot see true Africa if you take planes. We saw local people life, beautiful African nature. Mansur used to stop for a sunset for us, African sunset is one of the most beautiful thing I have ever seen.
One more advice is specially for the girls. If you choose budget safari tour have in mind that two nights you will spend in hotels and four night in tents. My advice is to wash your hairs once you are in hotel :) although tents are really nice and there is a toilet and shower in it, water is not hot. It is okay to wash yourself but not so nice once washing your hair, a little bit cold. So use opportunity to do it once you have a night in hotel.
Big Thank You for Big Time Safari from me and my husband Justin. We really appreciate all your help and the service you provided. It was definitely worth of money adventure.

Average User Rating
4.2/5
Rating Breakdown
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  • 4 star 32
  • 3 star 1
  • 2 star 3
  • 1 star 8
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