Reviews

Average User Rating
4.2/5

Rating Breakdown
  • 5 star 156
  • 4 star 32
  • 3 star 1
  • 2 star 3
  • 1 star 8

Sort By: Date Most Helpful 1-10 of 156 Reviews
Sol   –  
South Korea KR
Visited: July 2025 Reviewed: Jul 23, 2025

Email Sol  |  35-50 years of age  |  Experience level: first safari

Thank you so much organized amazing trip!
5/5

I had limited budget, I visited office, lovely offices ladies welcome us. Because of my budget I talked with them and they offered me affordable plan with my budget. My safari was MasaiMara, Naivasha , Nakuru 4day 3nights.

Our first driver, Simon we spend one day with him on van Naivasha and Nakuru. he was so kind and nice guy. Thank you Simon !

And from Nakuru we transferred 4wheel vehicle to MasaiMara, our second driver Jeff! Oh my god we had incredibly amazing time with Jeff. Not to mention his driving skill, he was so social guy he knows everyone and kind to everyone. He were so passionate to drive to find animals make us happy. We saw big five (Rhinos we saw in Nakuru) multiple times lions, eating after hunting lions and cheetah. It was my best moment of life. Thank you so much Jeff!!

He was so kind to everyone and he was helping other tourist vehicles. Group of lions were 30meters away.. we had to stay in vehicle, Jeff was alone to help others.
When our vehicle had problem of course many of other drivers tried to help him. It was so touched to me how his behavior to everyone. Respectful, kindness and gentle. Thank you so much Jeff for our safari. I hope next trip also drive with him.

I strongly suggest take 4wheel drive in MasaiMara. Because of my budget, I choose Van…. Naivasha and Nakuru are oaky.. with van BUT MasaiMara is lot lot lot more better with 4wheel. Chasing to animals 4wheels able to drive offroad and mud lot better. Thanks to Big safari team we were lucky they upgraded our vehicle van to 4wheels.

I appreciate to Big safari team, Jeff, other tourist on our vehicle made fantastic memories in my life.
Asante sana!

Sanjana   –  
Bangladesh BD
Visited: June 2025 Reviewed: Jun 22, 2025

Email Sanjana  |  20-35 years of age  |  Experience level: first safari

Reliable for personalized trips
5/5

We had a wonderful experience with Big Time Safari during our visit to Kenya. From the start, their team was professional, flexible, and attentive to our needs. Mr. John, the manager, was patient and responsive as we discussed and finalized our Masai Mara package. The guides, Geoffrey and Simon, were knowledgeable, courteous, and ensured our safety throughout the trip. Our game drives were fantastic- well-planned and rewarding, with sightings of the Big 5 and more. Big Time Safari’s willingness to accommodate last-minute changes, such as adding a visit to Lake Naivasha, reflected their commitment to client satisfaction. In addition to the safari, we relied on Big Time Safari for city tours and airport drop-offs during the rest of our Kenya stay, and those arrangements were equally smooth. Overall, Big Time Safari delivered a well-organized, seamless, and memorable experience. Highly recommended for anyone seeking a stress-free and enriching way to explore Kenya.

Md Faizul haque   –  
Bangladesh BD
Visited: May 2025 Reviewed: May 28, 2025

Email Md Faizul haque  |  20-35 years of age  |  Experience level: first safari

Fabulous
5/5

I took a trip for 03 days 02 nights with them. As a solo traveler i didn’t have to worry about anything as everything was well organised. Employees were very friendly and hopeful as well. Hope to visit with them again .

Ramone   –  
China CN
Visited: April 2025 Reviewed: May 4, 2025

Email Ramone  |  20-35 years of age  |  Experience level: first safari

Great experience with fair price
5/5

We have a 6-day safari tour with a fair price and everything's great. Especially thanks to Joy and guide Patrik. We do saw all animals we want to and our guide do a very good job. Joy's service is always on time as well. 100% recommend.

Goran   –  
Poland PL
Visited: April 2025 Reviewed: May 2, 2025

Email Goran  |  35-50 years of age  |  Experience level: 2-5 safaris

Jackson was very communucative, always on time and provided all needed information
5/5

Everything on time, tour guide (Jackson) was well organized and gave his best to make all of tourists happy. He was giving information that enable us to learn more while expiriencing amazing Kenyan nature. We really enjoyed and I would recommend

Joyce JOSE   –  
United Arab Emirates AE
Visited: April 2025 Reviewed: Apr 8, 2025

Email Joyce JOSE  |  35-50 years of age  |  Experience level: first safari

masai mara safari
5/5

we watched all of Big Five ! Thanks to the driver's quick ride to show me the animals in a nice spot, I took a lot of great pictures. The driver Josph was kind and positive. He drives so well and he took care of my son very well. I recommend it!!

Nana   –  
Egypt EG
Visited: March 2025 Reviewed: Mar 31, 2025

Email Nana  |  35-50 years of age  |  Experience level: first safari

Very reliable and trustworthy
5/5

Joy always responded quickly, and her answers were accurate and reassuring. She was also very flexible in accommodating my needs.

I joined this safari as a solo female traveler and requested to be placed in a group. I was added to a group of five, making it a total of six people, including myself. Everyone was very friendly, and we bonded like a family.

Clinton was an excellent and experienced guide. Thanks to him, we were able to see most of the animals in the Maasai Mara and take many great photos.

The campsite was an eco-camp, and due to heavy rain at night, there were some issues with electricity supply. However, the food was delicious, and I was very satisfied. The rainy weather was simply due to the season, so it couldn’t be helped. Fortunately, we hardly encountered any rain during the safari itself, allowing us to fully enjoy the experience.

I strongly recommend everyone this tour operator. When deciding which tour operator to use, I compared various websites and travel companies. This company offered the most reasonable price, and their response time was incredibly fast. I thank Joy especially as she is a hardworking lady and very professional.

monika   –  
Poland PL
Visited: February 2025 Reviewed: Feb 28, 2025

Email monika  |  35-50 years of age  |  Experience level: first safari

In our hearts forever!
5/5

We chose a 7 day safari - Nairobi - MasaiMara - Nakuru - Naiwasha - Amboseli -Tsawo East - Diani Beach.

We travelled as a family - with my husband and children - 5, 8 and 9 years old.

Ms Joy - a wonderful woman, our first contact at Big Time Safaris and I knew straight away that despite dozens of offers we would go with BigTime Safaris. From start to finish we felt safe and comfortable, everything was buttoned up, booked and planned to how I wanted it, and I had high expectations of what we wanted to see.

Car - we considered various options and I think we chose a super car for our family. There were blogs saying that a Land Rover would be better than a VAN, but we opted for a VAN and are very happy:
1) When the kids stood on the seats or sat on the headrest - they had a super view and could comfortably watch the animals for hours;
2. the roof opened high - higher than in the LandRover;
3. the VAN is lower and you have a lot of your body sticking out and not just the top of your head so you are comfortable for taking photos;
4. the VAN is smaller - but on a private safari it makes no difference to you because you have the whole car to yourself;
5. a VAN will get you everywhere in the dry season
The VAN is not slower than an off-road vehicle;

Driver and guide - Derick was an amazing driver, he was speeding and always gave us the best place to see the animals, even when there were many other cars - we were always in the 1st row . Right next to the animals. He knew many of the other guides, spoke to them on the phone and established where the animals were.He drove very well and safely on the difficult African roads. The car was cleaned and washed daily, water topped up.We were able to use his WIFI because our cards bought at the airport did not work.
He was always smiling, punctual, kind to our children and helpful a lot - as we changed plans sometimes 😊.

Accommodation - we took the budget accomodation version so I wasn't expecting luxuries. We had a real African adventure - we slept in camps and for 7 days it was ok.
If I was going again - I would change the hotel in Navasha to a camp by the lake so I would be aware of hippos at night. The other places to stay overnight I would not change.

My thoughts on the trip:
MasaMara - you need to take a full day safari to the Masai Mara and a picnic by the Mara River to have lunch.This place is magical and I think it's pointless to only do the morning gamedrive and the evening. You have to drive deep into the park, be there all day, feel it, see those thousands of animals deep inside.We saw a lot of predators, hundreds of elephants, giraffes, pumbas, hyenas, antelopes - all metres from you!
Naivasha - crescent Island is just an absolute must. Make no mistake - don't miss out on this wonderful place - go there and walk around the beautiful island with hundreds of animals at your fingertips.
Naivasha - horse riding at the Sanctuary - even if you can't ride - get on a horse and see this magical place in the mountains.There is a stud farm with beautiful horses on the sanctuary grounds and we rode horseback for an hour with the kids rubbing up against the animals.
I will never forget that!
Nakuru - well worth it, but only when there are lots of flamingos, at our place it was empty - much less than the other parks, very dusty,
Amboseli - beautiful Kilimanjaro and a phenomenal hour long parade of 6 baby cheetahs with their mum. A beautiful park with a stately, mysterious energy
Tsawo East - I liked this park the least, next time I would choose TsawoWest

Thank you Big Time Safaris!

Ana María   –  
Spain ES
Visited: October 2024 Reviewed: Oct 29, 2024

Email Ana María  |  20-35 years of age  |  Experience level: first safari

We saw the big 5 and he drove great
5/5

We were with Solomon (Spanish guide) and Patrick (English guide and driver). Thanks to their experience we were able to see the Big 5 in Africa, as they had contacts with all of them and they notified us by radio. They helped us at all times, they informed us if the prices were abusive in certain shops and local vendors. In short, great.

Remo Ipser   –  
Switzerland CH
Visited: June 2024 Reviewed: Jun 24, 2024

Email Remo Ipser  |  35-50 years of age  |  Experience level: 2-5 safaris

The safari provider with the best price-performance ratio
5/5

First of all, a big compliment to our tour guide Richard. He drove us through the six days with his calm and confident manner and was able to show us all the animals (including lions, cheetahs, leopards and rhinos). The hotels: Mara Chui Lodge in the Masai Mara was good, the Lake Nakuru hotel was excellent and the Tremisana Lodge hotel in Amboseli was very good. I can only recommend the Big Time Safari, especially as their prices are very reasonable. Well done! Thank you for the great holiday!

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 156
  • 4 star 32
  • 3 star 1
  • 2 star 3
  • 1 star 8
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