Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 7
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-7 of 7 Reviews
Kerry   –  
United Kingdom UK
Visited: October 2025 Reviewed: Oct 12, 2025

Email Kerry  |  35-50 years of age  |  Experience level: first safari

Smooth and easy process
5/5

We used Unique Rwanda to arrange our gorilla trek. The booking process was lovely and easy and all my questions were answered in good time. There was a check in to confirm everything before and a nice follow up after to make sure everything was ok. Elvis arrived on time to collect us for the day, stopped at some points to explain things and to take photos and got us everywhere safely, including a nice lunch spot after the trek. Everything went without a hitch and we were handed over to the team at Volcanoes National Park to do the trek with no fuss.

Reply from Unique Rwanda Vacations Experts
Reply from Unique Rwanda Vacations Experts
Posted on Jan 12, 2026

Dear Kelly,

Happy new year 2026,

Thank you very much for choosing Unique Rwanda Vacation Experts and for taking the time to share your wonderful feedback. We are delighted to hear that the booking process was smooth and you enjoyed your trip. It is great to hear that everything at Volcanoes National Park went seamlessly and without any hassle. Your kind words truly motivate our team, and we look forward to welcoming you back to Rwanda for another unforgettable experience.

Bogadi   –  
United States US
Visited: July 2025 Reviewed: Aug 19, 2025

Email Bogadi  |  35-50 years of age  |  Experience level: over 5 safaris

Responsive to questions and worked fast to get our tour booked
5/5

The overall experience was great.
Fils was a great driver- on time, attentive to all our needs and took the time to explain various things to us on the way up and back.

Reply from Unique Rwanda Vacations Experts
Reply from Unique Rwanda Vacations Experts
Posted on Jan 12, 2026

Thank you very much for your feedback. We’re delighted to hear that you had a great overall experience and that Fils provided attentive, punctual, and informative service throughout your journey. We truly appreciate your kind words and look forward to welcoming you again.

Ladislav Charouz   –  
Kenya KE
Visited: May 2025 Reviewed: Jun 3, 2025

Email Ladislav Charouz  |  20-35 years of age  |  Experience level: 2-5 safaris

Professional and friendly tour operator that can handle special requests
5/5

My experience with Unique Rwanda Vacations Experts was very positive. I requested a tailored two-day itinerary to see both the gorillas and the golden monkeys, and Lambert responded to me with a quote within a day. The driver-guide Eric was helpful, knowledgeable and professional. He was always on time and made sure I was having a good experience. I was really happy with his service.

Reply from Unique Rwanda Vacations Experts
Reply from Unique Rwanda Vacations Experts
Posted on Jan 12, 2026

Dear Ladislav,

Thank you so much for sharing your positive experience with Unique Rwanda Vacation Experts. We are delighted to hear that your tailored two-day itinerary for both gorilla trekking and golden monkey tracking met your expectations, and that our response time was prompt and helpful. We truly appreciate your kind words about Lambert’s assistance and Eric’s professionalism, knowledge, and punctuality. Ensuring our guests have a smooth, enjoyable, and memorable experience is always our top priority, and your feedback means a great deal to our team. We would be honored to welcome you back to Rwanda for another adventure in the future.

Amy   –  
United States US
Visited: October 2024 Reviewed: Nov 28, 2024

Email Amy  |  35-50 years of age  |  Experience level: 2-5 safaris

United States
5/5

Unique Rwanda was quick to respond to emails and very organized. Other than filling out a form and paying, they did all the leg work to obtain our visas to the DRC. Our guide also assisted in all parts of the border crossing which became more difficult because we needed a new EATV upon re-entering Rwanda from the DRC. This meant getting money out of the ATM in the DRC. Everything was very well planned and we made some interesting stop along our route from Kigali to Kahuzi-Biega National Forest. The gorilla trek itself was great because there were so few people that it made it easy to find a good spot to view them. Many people are hesitant to travel to the Congo, but Unique Rwanda made the logistics easy and made us feel safe.

Reply from Unique Rwanda Vacations Experts
Reply from Unique Rwanda Vacations Experts
Posted on Jan 12, 2026

Thank you for your kind feedback, our team is glad to hear that our quick communication, careful planning, and on-the-ground support made your cross-border journey smooth, safe, and your gorilla trek in Kahuzi-Biega truly enjoyable.

George   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 30, 2024

Email George  |  65+ years of age  |  Experience level: 2-5 safaris

Unforgettable experience with a well-organised tour company.
5/5

We had a memorable experience getting up close to a family of gorillas. We also found the journey from Kigali and into the Kahuzi-Biega National Park to be very interesting, passing through the beautiful Rwandan countryside. Our guide was a very safe and courteous driver. Everything went very smoothly. Prior to the tour we had excellent communication with the company, who responded promptly to our questions.
We were very impressed with the rangers and trackers in the park, who were very skilled interacting with the gorillas and ensuring we had such an incredible experience.
We would highly recommend travellers consider visiting the Kahuzi-Biega Park. We felt very safe and the park depends on tourists to fund the protection of the gorillas and ensure their numbers can increase. Additionally it is a much more economical way to see them as the permits cost far less.

Reply from Unique Rwanda Vacations Experts
Reply from Unique Rwanda Vacations Experts
Posted on Jan 12, 2026

Thank you very much for sharing your wonderful experience. We are delighted to hear that your gorilla encounter was memorable and that you enjoyed the scenic journey through the beautiful countryside. It is great to know that everything ran smoothly, from our communication before the tour to the professionalism and safe driving of your guide. We also appreciate your kind words about the rangers and trackers, whose dedication plays a vital role in protecting the gorillas.

Sergey Kolesov   –  
Russia RU
Visited: March 2024 Reviewed: Mar 28, 2024

Email Sergey Kolesov  |  50-65 years of age  |  Experience level: over 5 safaris

Unique Rwanda Vacations Experience offered the best solution to visit Kahuzi Biega
5/5

Communications with the Unique Rwanda Vacations Experience were conducted by email and WhatsApp. All my questions were answered quickly and in full. Support during the trip was also excellent. Our task was to visit the Kahuzi Biega and see Gorillas in 1 day without staying overnight in the DRC. The difficulty which was expected is related to the border post working hours which are 06:00 - 15:00. Lambert who was my point of contact, and he perfectly arranged the trip. The guide on the DRC side assisted me in getting Visa quickly and sort out all the issues. Arrangements at the Kahuzi Biega were also perfect with rangers waiting for us with location of Gorillas. We had enough time to watch them in very close proximity and enjoy them in wild nature. Guide controlled the time very well and we returned to Rwanda before border closed. Moreover Unique Rwanda Vacations Experience offered best value for money for this trip and assisted me in other logistic issue in Rwanda.

Reply from Unique Rwanda Vacations Experts
Reply from Unique Rwanda Vacations Experts
Posted on Jan 12, 2026

Thank you for your detailed and kind feedback, we’re pleased to hear that our communication, cross-border coordination, and on-ground support made your one-day Kahuzi-Biega gorilla experience smooth, well-timed, and excellent value for money.

Hanisa Ismail   –  
United Kingdom UK
Visited: January 2024 Reviewed: Jan 15, 2024

Email Hanisa Ismail  |  20-35 years of age  |  Experience level: 2-5 safaris

A brilliant safari!
5/5

John was a fantastic tour driver and made sure we were taken care of the whole day! He really went out of his way to try & make sure we saw as many animals as possible. Would absolutely recommend this company to anyone visiting Rwanda. The pick up and drop off from our Airbnb was also really convenient, and the total operator was flexible with what time we wanted to start.

Reply from Unique Rwanda Vacations Experts
Reply from Unique Rwanda Vacations Experts
Posted on Jan 12, 2026

Thank you for your wonderful feedback! We’re thrilled to hear that John provided excellent care, went the extra mile during your safari, and that our flexible service made your trip smooth and enjoyable. We truly appreciate your recommendation!

Average User Rating
5.0/5
Rating Breakdown
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