Great Lakes Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2001)
- Member Of:
- ATTA, APTA, AUTO, AAO, UTB, UHOA, UTOA & 1DMC WORLD
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $230 to $406 per person per day (USD, excl. int'l flights)
Reviews
FR
Email Martin | 35-50 years of age | Experience level: 2-5 safaris
Poor commercial attitude and no refund despite force majeure
My experience with Great Lake Safari was extremely disappointing. I had booked and paid for chimpanzee tracking, but my entire trip had to be cancelled due to the tense political situation during Uganda’s presidential election. This was a genuine force majeure event, completely outside my control.
Instead of showing understanding, the company refused to refund the unused activity and only offered a credit note. For a safari operator, this is a very poor commercial attitude. In such exceptional circumstances, flexibility and customer care should be the minimum. Unfortunately, this was not the case, and I cannot recommend them based on how they handled this situation.
SE
Email Didier | 20-35 years of age | Experience level: over 5 safaris
Disappointing communication - Ghosted
A reputable tour operator should be available to reassure and guide their clients, but Great Lake Safaris just went silent. It feels very unprofessional and untrustworthy.