Great Lakes Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2001)
- Member Of:
- ATTA, APTA, AUTO, AAO, UTB, UHOA, UTOA & 1DMC WORLD
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $230 to $406 per person per day (USD, excl. int'l flights)
Reviews
FR
Email Martin | 35-50 years of age | Experience level: 2-5 safaris
Poor commercial attitude and no refund despite force majeure
My experience with Great Lake Safari was extremely disappointing. I had booked and paid for chimpanzee tracking, but my entire trip had to be cancelled due to the tense political situation during Uganda’s presidential election. This was a genuine force majeure event, completely outside my control.
Instead of showing understanding, the company refused to refund the unused activity and only offered a credit note. For a safari operator, this is a very poor commercial attitude. In such exceptional circumstances, flexibility and customer care should be the minimum. Unfortunately, this was not the case, and I cannot recommend them based on how they handled this situation.
Email Paul | 50-65 years of age | Experience level: 2-5 safaris
Brilliant service. Amazing holiday.
We have just come back from an amazing trip. Truly the holiday of a lifetime. Our guide, Robert Ochaya, was superb. He looked after us brilliantly and was so knowledgeable about the country and the flora and fauna. The visits to the gorillas and chimps were the highlights, but we also loved learning about the birds. Robert knew all of their names and was amazing at spotting them as we drove along. The lodges we stayed in were lovely and most were community owned, so it was nice to feel that the community got some benefits too. It was a truly beautiful country and people. We would thoroughly recommend Great Lakes Safari.
Email Amy | 65+ years of age | Experience level: 2-5 safaris
Awesome
It was my first time to Uganda …..solo….my guide Robert Lutaaya could not have been better! His knowledge of the areas we visited was incredible. He made sure I was safe and comfortable at all times. I could not have gotten luckier. We were friends by the end
Of my trip. I will definitely return and have Robert as my guide.
35-50 years of age | Experience level: over 5 safaris
The Guides were excellent, very knowledgable and patient, the itinerary was good and they tried to ensure we got the maximum amount of enjoyment from our time at each destination.