Discover Africa Safaris team
Discover Africa Safaris
- Office In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ATTA, SATSA & IGLTA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $550 to $2,300 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CH
Email Silvio | 35-50 years of age | Experience level: 2-5 safaris
Little value from booking through Discover Africa
I booked a Botswana safari through Discover Africa. The safari experience itself was amazing, as was Botswana and the Okavango Delta. However, I experienced several logistical problems during the trip.
Before the safari, I clearly communicated my dietary restrictions, and Discover Africa confirmed that these had been conveyed to the operator. However during safari, the tour operator was unaware of my restrictions. As a result, I had difficulty finding suitable food and drinks during much of the safari. There were also problems with airport reception in Maun and with the information I received about check-in luggage. I had been told by Discover Africa that someone from the operator would receive me at the airport unpon arrival and assist me, but no one was there. I had to figure out the charter flight time and arrangements myself. In the end, I had to ask other operators at the airport for assistance. I was also given wrong information about luggage that resulted in me repacking unnecessarily before the flight.
Another important issue is the value for money. I paid the same price as the operator's public price on the website, so I expected the travel agent to add value through proper communication, coordination and support. Instead, I felt that my needs were not properly followed up or communicated to the operator. After I raised these problems, my agent at Discover Africa did respond and reviewed the issues with the operator. However, I felt that the responses mainly explained how the problems had occurred rather than addressing my concerns. Some of the replies also felt very generic and impersonal.
Overall, my concern is that I didn't feel the added value and coordination from Discover Africa. Based on my experience, I would not book another safari through Discover Africa. I felt that the additional layer of communication resulted in problems while I paid the same public price as booking with the operator directly.